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Find ANZ Support Centre

Business credit card support

 

Important notice

ANZ Business Black Complimentary Insurance - COVID-19 Update

 

If your travel plans are impacted by Coronavirus (COVID-19), please contact Allianz Global Assistance by calling 1300 135 271 8am to 8pm AEST, Monday to Friday (except public holidays) and Saturday 8am to 5pm AEST.

Please note that Allianz Global Assistance are experiencing high call volumes and therefore there is likely to be waiting times. You may also wish to lodge your travel claim online at www.claimmanager.com.au/anz 24 hours a day, 7 days a week.

For more information about ANZ Complimentary Credit Card Insurance and COVID-19 (Coronavirus), check out the frequently asked questions.

If you are overseas requiring emergency and medical assistance, please call Allianz Global Assistance on 1800 010 075 (within Australia) or +61 7 3305 7465  (from overseas), 24 hours a day, 7 days a week.

General enquiries

By phone

ANZ Business Credit Cards - please call 1800 032 481 Mon-Fri 8am to 8pm (AEST)
ANZ Business Black Cards - please call 1800 362 579 Mon-Fri 8am to 8pm (AEST)

Online

  1. Log in to ANZ Internet Banking or ANZ Internet Banking for Business
  2. Select ‘Contact’ from the header
  3. Select ‘Commercial Card Enquiries’ and choose from the list of enquiry types

You'll need to complete a Commercial Card Maintenance Request Form (PDF 564kB) to update any of the following details: 

  • Update an address
  • Add one or more additional cardholders
  • Add new account authorities
  • Increase/decrease limit on cardholder
  • Increase/decrease credit limit on facility
  • Change ANZ Business One card type
  • Close a cardholder/billing account or facility
  • Make other miscellaneous changes
  • Set up new Billing Account on an existing facility
  • Set up CardPay Direct to make automatic payments to a Billing Account.

You will need to download the file and open in Adobe Reader to view PDF files. You can download Adobe Reader free of charge.

 

Managing your card

You can link your Business Credit Card to ANZ Internet Banking and Phone Banking by calling the ANZ Business Credit Card Service Centre on 1800 032 481. Find out more about Business Credit Cards on Internet Banking.

Option 1: Within ANZ Internet Banking or ANZ Internet Banking for Business, choose 'Lodge a transaction dispute' from your credit card's Account overview and follow the steps.

Option 2: Complete the interactive Card Transaction Dispute (PDF 1.03MB) form, and follow the instructions to send your dispute to us.

Option 3: If you can't access the form, call us on 13 22 73  (or +61 3 9683 9999  from overseas).

To report lost or stolen cards or divulged PINs, please call us immediately on 1800 033 844 (international +61 3 8699 6955). These phone numbers are 24 hours a day, seven days a week. Please notify us immediately if you are aware that:

  • Your card has been lost, stolen or used by someone else; or,
  • Your PIN record has been lost, stolen or has become known to, or used by, someone else.

A replacement card can be ordered by contacting the ANZ Commercial Card Service Centre on 1800 032 481.

You can get a new PIN by calling ANZ on 1800 032 481 or visiting any ANZ Branch.

If you know your PIN you can change it at any ANZ ATM or ANZ Branch. 

Choose something easy for you to remember but hard for anyone else to guess. Steer clear of numbers based on your birth date, driver’s licence, phone numbers or other public/semi-public personal information as they can be more easily guessed by fraudsters.

There are many convenient ways to make payments:

  • Internet banking 
  • CardPay Direct (Direct Debit)
  • BPAY (Biller Code 6007)
  • Direct Credit via EFT
  • Pay by post
  • Paying at any ANZ branch

Find out more about paying your account

Insurance provided as part of your business credit card is provided by Allianzdisclaimeryou can contact Allianz via any of the details below - remember to have your card details handy.

Phone: 1300 135 271 Mon-Fri 9am to 5pm (AEST, except public holidays). Calls from mobiles, public telephones or hotel rooms may attract additional charges. 

Email: ANZTravelTeam@allianz-assistance.com.au

Postal Address: Allianz Global Assistance, Locked Bag 3014 Toowong, DC, QLD 4066

You'll find the full details about these insurances policies in ANZ Business Black Travel Insurance (PDF 1 MB).

Cardholders may access the ANZ Global Business Concierge by calling 1800 362 579 or +61 3 8518 4073 when you're overseas. Please have your card number ready when you call. 

You can redeem your business rewards pointsdisclaimer by visiting the ANZ Business Rewards site or calling 1300 361 657.

For Business One and Business Black accounts, you will need to complete the Business One maintenance form selecting 'Close entire facility' and return via:

  • Email: commercialc@anz.com
  • Fax: 1800 459 143 (+61 3 9601 1485 from overseas)
  • Mail: ANZ Commercial Cards, Locked Bag 10, Collins Street West PO, Melbourne VIC 8007

A copy of the form can be downloaded from: ANZ Business One Maintenance Form. Alternatively, you can request a copy to be posted or emailed by calling 1800 032 481 between 8:00AM and 8:00PM Monday to Friday, or by requesting a copy via Secure Mail within Internet Banking.

 

For Corporate/Purchasing/Travel/Virtual accounts, you will need to complete the Charge Card Maintenance form selecting 'Close entire facility' and return via:

* Email: commercialc@anz.com

* Fax: 1800 459 481 (+61 3 9601 1485 from overseas)

* Mail: ANZ Commercial Cards, Locked Bag 10, Collins Street West PO, Melbourne VIC 8007

A copy of the form can be downloaded from ANZ Charge Card Maintenance Form. You will need to download the file and open in Adobe Reader to view PDF files. You can download Adobe Reader free of charge.

Alternatively, you can request a copy to be posted or emailed by calling 1800 636 359 between 8:00AM and 8:00PM Monday to Friday, or by contacting your account manager.

Please note, to close your credit card account you will need to pay the full outstanding balance, inclusing any accrued interest and fees. this amount is known as the 'payout figure' which may change daily. You can request a payout figure by calling the relevant contact number above for your product.

Please also note that it is the customer's responsibility to cancel any recurring payments or direct debits on the cards of this account. Failing to do so may mean that these payments still process on the closed account.

Managing your card

Security

Credit card security

Keeping your card safe

Travelling overseas with your credit card

Forms

Card Transaction Dispute Form (PDF 1.03MB)

Merchant Category Group Blocking (PDF 312kB)

Terms and conditions

ANZ Commercial Cards Terms and Conditions (PDF 456kB)

ANZ Global Business Concierge Terms and Conditions (PDF 144kb)

ANZ Business Black Travel Insurance Information Booklet (PDF 317kB)

ANZ Travel Account Facility (PDF 390kB)

ANZ Virtual Card Facility (PDF 319kB)

ANZ Business Rewards Program Terms and Conditions (PDF 318kB)

 

 

Insurance Booklet Update

Effective from 1 April 2020, Allianz Global Assistance are making changes to ANZ Business Black Travel Insurance Policy Information Booklet (PDF317kB). This update corrects an incorrect phone number for the Complaints & Disputes team on page 65 of ANZ Business Black Travel Insurance Policy Information Booklet (PDF317kB)

Need help with your existing card?

1800 032 481

ANZ business credit card support

Mon-Fri 8am to 8pm (AEST)

1800 362 579

ANZ Business Black customers

Mon-Fri 8am to 8pm (AEST)

Important information

Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider whether it is appropriate for you.

ANZ recommends you read the applicable Terms and Conditions and the ANZ Financial Services Guide (PDF 104kB) before acquiring the product.

Unauthorised Transactions Insurance, Transit Accident Insurance and Overseas Travel and Medical Insurance are part of a group policy issued by Allianz Australia Insurance Limited ABN 15 000 122 850 to ANZ. Access to the benefit of cover is provided to eligible cardholders by operation of s48 of the Insurance Contracts Act 1984 (Cth). Terms, conditions and exclusions apply which may be amended from time to time. Full terms for Unauthorised Transactions and Insurance are contained in the ANZ Commercial Cards Terms and Conditions (PDF 456 kB)  and full terms for Overseas Travel and Medical Insurance are contained in the ANZ Business Black Travel Insurance Policy Information Booklet (PDF 231kB).

Return

Reward Points and Bonus Reward Points accrue in accordance with the ANZ Business Rewards Program Terms and Conditions (PDF 318kB). Eligible purchases exclude interest, government charges (apart from taxation payments), fees, balance transfers and cash and cash equivalent transactions. Taxation payments include all payments to the Australian Taxation Office and other taxation bodies.

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