Business credit card support
Important notice
ANZ Business Black Complimentary Insurance - COVID-19 Update
If your travel plans are impacted by Coronavirus (COVID-19), please contact Allianz Global Assistance by calling 1300 135 271 8am to 8pm AEST, Monday to Friday (except public holidays) and Saturday 8am to 5pm AEST.
Please note that Allianz Global Assistance are experiencing high call volumes and therefore there is likely to be waiting times. You may also wish to lodge your travel claim online at www.claimmanager.com.au/anz 24 hours a day, 7 days a week.
For more information about ANZ Complimentary Credit Card Insurance and COVID-19 (Coronavirus), check out the frequently asked questions.
If you are overseas requiring emergency and medical assistance, please call Allianz Global Assistance on 1800 010 075 (within Australia) or +61 7 3305 7465 (from overseas), 24 hours a day, 7 days a week.
By phone
ANZ Business Credit Cards - please call 1800 032 481 Mon-Fri 8am to 8pm (AEST)
ANZ Business Black Cards - please call 1800 362 579 Mon-Fri 8am to 8pm (AEST)
Online
- Log in to ANZ Internet Banking or ANZ Internet Banking for Business
- Select ‘Contact’ from the header
- Select ‘Commercial Card Enquiries’ and choose from the list of enquiry types
You'll need to complete a Commercial Card Maintenance Request Form (PDF 564kB) to update any of the following details:
- Update an address
- Add one or more additional cardholders
- Add new account authorities
- Increase/decrease limit on cardholder
- Increase/decrease credit limit on facility
- Change ANZ Business One card type
- Close a cardholder/billing account or facility
- Make other miscellaneous changes
- Set up new Billing Account on an existing facility
- Set up CardPay Direct to make automatic payments to a Billing Account.
Security
Travelling overseas with your credit card
Forms
Card Transaction Dispute Form (PDF 1.03MB)
Merchant Category Group Blocking (PDF 312kB)
Terms and conditions - 1 November 2020
ANZ Commercial Cards Terms and Conditions (PDF 456kB)
ANZ Global Business Concierge Terms and Conditions (PDF 144kb)
ANZ Business Black Travel Insurance Information Booklet (PDF 317kB)
ANZ Travel Account Facility (PDF 390kB)
ANZ Virtual Card Facility (PDF 319kB)
ANZ Business Rewards Program Terms and Conditions (PDF 318kB)
Insurance Booklet Update
Effective from 1 April 2020, Allianz Global Assistance are making changes to ANZ Business Black Travel Insurance Policy Information Booklet (PDF317kB). This update corrects an incorrect phone number for the Complaints & Disputes team on page 65 of ANZ Business Black Travel Insurance Policy Information Booklet (PDF317kB)
Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider whether it is appropriate for you.
ANZ recommends you read the applicable Terms and Conditions and the ANZ Financial Services Guide (PDF 104kB) before acquiring the product.
Unauthorised Transactions Insurance, Transit Accident Insurance and Overseas Travel and Medical Insurance are part of a group policy issued by Allianz Australia Insurance Limited ABN 15 000 122 850 to ANZ. Access to the benefit of cover is provided to eligible cardholders by operation of s48 of the Insurance Contracts Act 1984 (Cth). Terms, conditions and exclusions apply which may be amended from time to time. Full terms for Unauthorised Transactions and Insurance are contained in the ANZ Commercial Cards Terms and Conditions (PDF 456 kB) and full terms for Overseas Travel and Medical Insurance are contained in the ANZ Business Black Travel Insurance Policy Information Booklet (PDF 231kB).
ReturnReward Points and Bonus Reward Points accrue in accordance with the ANZ Business Rewards Program Terms and Conditions (PDF 318kB). Eligible purchases exclude interest, government charges (apart from taxation payments), fees, balance transfers and cash and cash equivalent transactions. Taxation payments include all payments to the Australian Taxation Office and other taxation bodies.
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