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ANZ App Frequently Asked Questions

If you have questions about the ANZ App, we have answers. You can find even more info about the app and the features in the Support section of the ANZ App.

Get Started

If you're new to the ANZ App, you can download it from the App Store or Google Play and register using your Internet Banking login details (Customer Registration Number and password). 

Already have the app? No worries. You can update to the latest version by searching for the ANZ App in the App Store or Google Play and then tapping Update.

You can register up to five devices. You’ll need to use your Internet Banking login details (Customer Registration Number and password) for every additional device you register for the ANZ App.

Once that’s done, you’ll have one 4-digit PIN that’ll give you access to the app across all your devices.

We know data is precious so we’ve tried to keep the app size low. For iOS devices you’ll use ~350MB to download and for Android ~100MB.

For Apple users, the ANZ App is available on devices running iOS 10 or later. It’s also available on Apple Watch.

For Android, the ANZ App is available on Android 5.0 or above.

We recommend updating your device operating system, as well as the ANZ App, regularly. Better yet, turn on automatic updates so you’re always up to date. If your device doesn’t support an upgrade to at least iOS 10.3 or Android 5.0, you’ll need to update your device to download the ANZ App. If this isn’t possible, you can still enjoy the convenience of banking on your device by logging in to ANZ Internet Banking.

If you can’t remember your Customer Registration Number or password, you can recover these details with your ANZ card, PIN and registered mobile number. Visit the Internet Banking registration page on anz.com to get started.

Or call us on 13 33 50 and we'll give you one. You can call 24/7.

Sure can! If you've got an Australian Driver's licence, you can download the ANZ App and join without needing to visit a branch. Easy as.

If you're under 18 years of age, you'll need to join ANZ by visiting a branch or using anz.com. If you're over 18, you can download the ANZ App and apply for a new account using your Australian Driver's licence.

At the moment, you can only apply for an ANZ Access Advantage or ANZ Progress Saver using the ANZ App. To open a joint account, please visit your nearest ANZ branch.

If you don't have an Australian driver's licence, you can use your eligible passport to apply using the app. If you're not having any luck, you can always give us a call on 1800 317 328. We're here to help.

Using the ANZ App

You can deregister the ANZ App on your device by tapping Deregister on the log in screen. This will remove the profile from your device, so you need to register again if you'd like to use the ANZ App in the future.

To deregister a device from the ANZ App tap on Profile, then tap on your name. Next, tap Manage Devices, follow the prompts and you’re done.

To change your PIN simply tap on the Profile icon. Next, tap your name, scroll down to App PIN, follow the prompts and you’re done. 

You can also change your ANZ App PIN using ANZ Internet Banking. Firstly, log in to Internet Banking, then click on Profile. Next up, click on Profile & Security, then click App PIN and follow the prompts.

The ANZ App will work overseas, as long as you’ve got access to a secure internet connection and your registered Australian phone number with international roaming.

You will need to download the ANZ App from the Australian App Store or Google Play. If you’re using international roaming, additional carrier charges may apply.

It’s important to keep your operating system and the ANZ App up to date to ensure that you receive security updates and feature improvements. How you update might change depending on which device you're using, so we've added some step-by-step instructions here.

Stay safe and secure

If you’ve misplaced your device, you can deregister it by using ANZ Internet Banking. Log in to Internet Banking, then click on Profile & Security, then scroll down to Manage Devices and follow the prompts.

Don’t forget to give us a call and let us know that your device has been misplaced so that we can secure your account.

No. ANZ App is session based and this means that once your session ends, your banking information is no longer available on your device. This may differ if you are using the Quick Balance feature.

Find out more about features

If a transaction doesn’t look quite right you can ask for our help disputing itdisclaimer. Tap on the transaction in the app, then tap Something not right? and follow the prompts. We’ll look into it and give you updates along the way. Time limits apply, so it’s important you contact us as soon as you can.

You can use the ANZ App to give us a call about transactions that you'd like to disputedisclaimer. We can look into fraudulent transactions, ones that you don't recognise, duplicate transactions and more.

You can check your home loan details, such as your current interest rate and balance, your repayment amount and available redraw by selecting your home loan account and then tapping View Loan Details if you are an Apple user or Account Details if you are an Android user.

The ANZ App uses a third party, Look Who's Charging, to provide clearer transaction descriptions. This feature is exclusive to the ANZ App. You can see the original description, as it appears on Internet Banking and your statement, by tapping on the transaction in the app and scrolling to the bottom.

You might think PayID works just like Pay to Mobile did in goMoney. It's actually better! Pay to Mobile was a fast payment feature between ANZ customers using ANZ goMoney. PayID enables Fast Payments between eligible accounts with participating financial institutions. Payments could be received in as little as 60 seconds.

Really fast! Fast Payments between eligible accounts with participating financial institutions could be received in as little as 60 seconds.

You’ll still be able to use all of your account functionality if you go over your daily budget. ANZ Spendi is an indicator only and won’t prevent any card transactions (including Apple Pay, Google Pay™ and other mobile wallets) or ATM withdrawals that you make.

You should be able to activate most personal credit and debit cards in the ANZ App. There are a few types of cards that need to be activated by giving us a call, including business cards.

If you’re a secondary personal credit or debit cardholder, you should be able to activate your new card in the ANZ App so long as the primary cardholder has activated theirs.

We’re working on bringing new features to the app on both platforms so you should see these differences disappear over time.

If you apply a temporary block in the ANZ App, your direct debits will continue as normal. If you've lost your card for good and had it cancelled, you'll need to update your direct debits with the relevant recipients when you receive a new card.

No, the card block only applies to the cardholder who has applied a temporary block to an eligible Visa credit and debit card in the ANZ App. Other cards associated with the same account will not be affected. If the card has your name on it, then you're good to go!

At this stage, you can only open an account if you have an Australian residential address.

Click here for a demo >

You can now view your statements in the ANZ App. Tap on the desired account, then tap on the statements tab. Next, select your latest statement or find a previous statement by year. Easy!

Click here for a demo >

You might like to enable Quick Balance in the ANZ App so that you can check your balance using Today View. Head to Profile, then tap iPhone Today View and enable Quick Balance. Once you’ve added the ANZ App widget to Today View, you should be check your balance by swiping from left to right on your home screen. Easy as.

To help keep your accounts secure, the daily payment limit for Pay Anyone payments (BSB and account number or PayID) is $1,000 and BPAY® payments is $10,000.

If you need to make higher value payments using the ANZ App, you can use Voice ID to add an extra layer of protection. You'll need to use Voice ID for Pay Anyone transactions over $1,000 and up to $25,000 per day. You'll also need to use Voice ID if your BPAY® payment is over $10,000 (new billers) or $15,000 (existing billers) and up to $100,000 per day.

You can use Internet Banking to change your Pay Anyone limit. Click here to see how

The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super, Shares and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Terms and Conditions available here for iOS and here for Android and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.

ANZ App for Android is only available on Google Play™. ANZ App for iPhone is only available from the App Store.

Apple, Apple Pay, Apple Watch, Face ID, iPad, iPhone and Touch ID are trade marks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trade marks of Google Inc.

Time limits apply, so it’s important you contact us as soon as you can.

Time limits apply, so it’s important you contact us as soon as you can.

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