ANZ Easy Read Guides

We offer a range of Easy Read Guides on different topics. Some of our guides include:

• How to be safe online (PDF 4MB)
• Making a complaint (PDF 4MB)
• How to Bank Online (PDF 3MB)
• How to Bank on the ANZ App (PDF 3MB)
• Getting Financial Help with Money and Debt (PDF 5MB)
• Financial Abuse - How to Take Back Control of your Money (PDF 5MB)

You can download these guides in PDF format or view them online.

At ANZ, our Easy Read Guides are created to make banking more accessible for everyone.

Easy Read Guides are designed to make important information clear and simple. They help people who have low English literacy or find reading and understanding written content difficult.

Easy Read follows specific guidelines using short sentences, everyday words, and supportive images to explain key ideas clearly and effectively.

Each guide is developed to:

• Focus on one idea per sentence
• Use basic words and simple grammar
• Include subheadings, bullet points and plenty of white space
• Use clear fonts, layouts and design
• Feature images that support and explain the text

These features help make our banking information easier for more people to understand and use confidently.

We know that everyone learns differently. Easy Read helps make information more accessible for people with:

• Low literacy skills
• English as a second language
• Cognitive or learning disabilities

By providing information in Easy Read, we aim to make banking more inclusive for all our customers.

If you need assistance or have questions about our Easy Read Guides, please contact us.

To learn more about ANZ Accessible Banking.

Discover how we support everyone through our Accessibility and Inclusion program.