skip to log on skip to main content
VoiceOver users please use the tab key when navigating expanded menus
Find ANZ Support Centre
Find ANZ Support Centre

Change my ANZ Internet Banking password

It's important for you to change your ANZ Internet Banking password from time to time for safety reasons. You can easily change your password instantly via this function.

If you have forgotten your ANZ Internet Banking password, you may be eligible to reset your password online. To find out how, refer to the following:

How to change your ANZ Internet Banking password:

  • Select the Profile icon from the header.
  • Go to Profile and Security.
  • Select Password under the Security section.

Step 1 - Enter your current password

Type your current password in the field provided.

Step 2 - Enter and confirm your new password

New password: type in your new password
Confirm password: retype your new password

Step 3 - Submit your change

Select the Update button to change your ANZ Internet Banking password.

How to change your Internet Banking password for Business (Administrators and Authorisers):

To change your ANZ Internet Banking or ANZ Internet Banking for Business (Administrators and Authorisers only) password:

Select the "Profile" menu.

Go to the "Security" section

Select the "Change my ANZ Internet Banking password" link

Step 1 - Enter your current password

Type your current password in the field provided.

Step 2 - Enter and confirm your new password

New password: type in your new password

Confirm password: retype your new password.

Step 3 - Submit your change

Select the "Update details" button on the bottom right to change your ANZ Internet Banking password.

Password tips

Your password should fulfil the following requirements:

  • Your password must be 8 to 16 characters, with at least one number
  • We recommend using both upper and lower case letters
  • Do not use spaces
  • Please do not use your birth date, repetitive or sequential numbers or a recognisable part of your name as a password, otherwise you may be liable for any loss suffered from an unauthorised transaction.

Password security

To keep your password safe, we recommend the following:

  • Choose a password you'll easily remember that will not be obvious to others or based on easily accessible personal information (such as family, street names or birth dates)
  • Change your password regularly, preferably every 30 days
  • When changing passwords do not re-use a previous password for 13 consecutive changes
  • Ensure new passwords are significantly different from previous ones
  • Passwords must be kept confidential and should not be shared or revealed to anyone
  • If you going to be away from your computer for a period of time, make sure you log off ANZ Internet Banking completely, so your account information can not be viewed by others

Each time you log on to ANZ Internet Banking, we will display the time of your previous logged on. Take note of this and if anything seems out of the ordinary, call the ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

Your ANZ Internet Banking session can remain unattended for a maximum of 15 minutes. After this time, the system automatically logs off and ends your session.

What if someone knows my password?

If you are concerned that an unauthorised person knows your ANZ Internet Banking password please call the ANZ Internet Banking Helpdesk immediately on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week to reset your password

ANZ Internet Banking for Business customers, please contact the ANZ Internet Banking for Business Helpdesk on 13 33 50 (International callers: +61 3 8699 6906) between 8.00am to 8.00pm (AEST), Monday to Friday to reset your password.

Need more help?

Choose another topic from the table of contents

Send us a SecureMail

Frequently asked questions

Use our frequently asked questions to find out more about getting started with ANZ Internet Banking and ANZ Internet Banking for Business.

The ANZ Internet Banking Helpdesk can reset your password, but please note you may be eligible to reset your password yourself online:

ANZ Internet Banking customers, refer to Log on to ANZ Internet Banking

ANZ Internet Banking for Business customers, refer to Log on to ANZ Internet Banking for Business

No. Your ANZ Internet Banking password cannot contain any special characters (@!#$%^&*).

See Password tips for more information.

If you are registered for ANZ MoneyManager, you must update the new ANZ Internet Banking password in ANZ MoneyManager every time you change your ANZ Internet Banking password.

ANZ MoneyManager automatically logs on to your ANZ Internet Banking to collect data.

If your ANZ Internet Banking details change, this change also needs to be updated in ANZ MoneyManager.

If the password is not updated, ANZ MoneyManager will continue trying to log into your ANZ Internet Banking with incorrect password, potentially suspending it.

Therefore, every time you change your password, it needs to be updated in ANZ MoneyManager.

Once the new password is created and confirmed it will be updated immediately.

No. You do not need to log out.

You can continue with transactions in the same ANZ Internet Banking session after you change your password.

When you log on next time, you must use your new password.

Top