Update my details

It depends on the type of details in your request.

• The details specific to ANZ Internet Banking will be completed immediately. For example resetting your ANZ Internet Banking password, updating your BPAY® biller list, updating your Pay Anyone payee lists, etc.
• Changes made to phone numbers and email addresses using the Change personal address/contact details function will be completed immediately.
• Address updates requested using ANZ Internet Banking or the ANZ App can take up to five business days to be processed. Any statements and notices generated in this period may be sent to your old address.
• Other details like changing your business account address and linking/de-linking accounts in ANZ Internet Banking will be sent via a SecureMail, and take up to five bank business days to be completed. An ANZ Customer Service Consultant will process your request and send you a confirmation message when complete.

SecureMail is a messaging service that enables you to send account information and enquiries or comments to us securely and confidentially within ANZ Internet Banking or ANZ Internet Banking for Business.

• Your message will automatically include your ANZ Internet Banking Customer Registration Number (CRN).

You can contact our ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833), 24 hours a day, seven days a week.

Alternatively, you may send your enquiries via a SecureMail or the "Contact" link from the ANZ Internet Banking header.

You can contact our ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833), 24 hours a day, seven days a week.

Yes, please refer to:

Change personal address/contact details

Change business address/contact details

Yes, you can change the order the accounts appear in ANZ Internet Banking and ANZ Internet Banking for Business, and also rename them.

Find out more about customising your accounts