View details of a past payment

If you selected to view a past bill payment or funds transfer between your accounts, the following details will display:

• From account: the account that the payment was made from.
• To: the biller or account that the payment was made to.
• Reference: the BPAY® biller reference number used for the payment.
• Instance ID: is displayed for each individual payment within a multiple BPAY® bill payment or multiple transfer. This is not displayed for single BPAY® bill payments or single transfers between your accounts.
• Amount:the amount that was transferred.
• Lodgement number: the number issued to you when you lodged the payment. It can be used for any enquiries you may have about this payment.
• Receipt number: your confirmation that your payment has been lodged for processing.
• Payment type:
  • "Immediate" will display if the transaction was an immediate and single payment.
  • "One off" will appear if the transaction was a future dated payment.
  • If the transaction was a recurring payment the frequency will display. For example, daily, weekly, monthly etc.
• Payment status:
  • "Paid - Confirmation" and a receipt number will appear if your transaction has been successful. The receipt number is for any enquiries, and will also appear on your statement.
  • "Failed" will appear if the transaction was unsuccessful.
  • "Transfer deleted" will appear if you have deleted the transfer.
• Iteration: displayed for recurring payments only.

If you choose to view Pay Anyone payments details the following information will display:

• From account: the account from which the payment was made.
• Your/Business name:the name you provided when the transfer was lodged.
• To: the description you assigned to the payee who received the payment.
• Account name or PayID name: the name or PayID name of an account holder who received the payment.
• BSB/Account number or PayID: the BSB/Account number or PayID that the payment was made to.
• Instance ID: displayed for each individual payment within a multiple Pay Anyone payment/transfer.
  • This is not displayed for single Pay Anyone payments.
• Amount: the amount that was transferred.
• Lodgement number: the number issued to you when you lodged the transfer.
  • It can be used for any enquiries you may have about this transfer.
• Receipt number: your confirmation that your payment has been lodged for processing.
• Payment type:
  • "Immediate" will display if the transaction was an immediate single transfer.
  • "One off" will display if the transaction was a future dated transfer.
  • The frequency will display if the transaction was a recurring payment. For example, daily, weekly, monthly etc.
• Message/reference: the message provided by you when the payment was lodged.
• Payment status:
  • "Paid - Confirmation" and a receipt number will display if your transaction has been successful. The receipt number is for any enquiries, and will also appear on your statement.
  • "Failed" will display if the transaction was unsuccessful.
  • "Deleted" will appear if you have deleted the transfer.
• Iteration: displayed for recurring payments.
• End-to-end ID: A customer reference number or identifier used by your some organisations to categorise payments. Note: this may be displayed when you’ve paid from a business account to another account via the Osko service.

If you choose to view an international money transfer the following information will display:

• From account: the account that the payment was made from.
• Chinese Identification Number: an 18 digit number that is required when making a transfer to China.
• Beneficiary Passport/Citizen Card Number: an identification number that is required when lodging transfers to select countries.
• ABN: the registered Australian Business Number that you provided when lodging the transfer. This is an optional field when submitting an international money transfer.
• Account name: the name of the account to which the transfer was made.
• Address: the beneficiary's address, which was provided when the transfer was lodged. This field is only visible for transfers to select countries.
• Destination country: the country to which the transfer is being made to.
• Account details: contains the beneficiary account details which may include:
  • SWIFT/BIC code
  • Branch number
  • Account number/IBAN
  • Bank name
  • Branch address
• Message: the message that was provided when the transfer was lodged.
• Purpose of transfer: selected by you when the transfer is lodged. For example, donation, gift, etc.
• Amount (Foreign): the amount in foreign currency that was transferred, or scheduled to be transferred for failed or deleted transfers.
• Exchange rate: the conversion rate applicable to the transfer.
• Amount (AUD): the amount in Australian dollars that was transferred.
• Processing fee: the fee charged for processing the transfer.
• Total amount in AUD: the total amount debited from the account in Australian Dollars, including the processing fee.
• Lodgement number: the number issued to you when you lodged the transfer.
  • It can be used for any enquiries you may have about this transfer.
• Receipt number: your confirmation that your payment has been lodged for processing.

• Payment status

  • "Paid - Confirmation" and a receipt number will display if your transaction has been successful. The receipt number is for any enquiries, and will also appear on your statement
  • "Failed" will display if the transaction was unsuccessful

If you choose to view an international draft transaction the following information will display:

• From account: the account that the payment was made from.
• To payee: the name of the person who the draft was made out to.
• Amount (Foreign): the amount in foreign currency that was transferred, or scheduled to be transferred for failed or deleted transfers.
• Exchange rate: the conversion rate applied to the transfer.
• Amount (AUD): the amount that was transferred.
• Draft issuing fee: the fee charged for issuing the draft.
• Purpose of draft: selected by you when the transfer was lodged. For example, donation, gift, sustenance, etc.
• Total amount in AUD: the total amount debited from the account in Australian dollars, including the draft issuing fee.
• ABN: the registered Australian Business Number that you provided when lodging the transfer.
• Account name: the name on the account, which was used to purchase the draft.
• Account address: the postal address associated with the account used to purchase the draft. The draft will be posted to this address.
• Lodgement number: the number issued to you when you lodged the transfer.
  • It can be used for any enquiries you may have about this transfer.
• Receipt number: your confirmation that your payment has been lodged for processing.
• Payment status:
  • "Paid - Confirmation" and a receipt number will display if your transaction has been successful. The receipt number is for any enquiries, and will also appear on your statement.
  • "Failed" will appear if the transaction was unsuccessful.

If you choose to view an online bank cheque the following information will display:

• From account: the account that the payment was made from.
• To: the person who the bank cheque was made out to.
• Cheque amount: the bank cheque amount.
• Bank Cheque Fee: the fee charged for the bank cheque order.
• Total amount: the combined amount of the cheque and the bank cheque fee.
• Bank cheque details: the message/description provided by you when you ordered the cheque.
• Delivery address: the address to which the bank cheque will be sent. The cheque can be sent to someone other than the person to whom the cheque is made out to.
• Your name: the name of the person sending the cheque, to be printed on the bank cheque.
• Your address: you provided the address when you ordered the cheque. If the cheque is returned in the mail, it will be forwarded to this address.
• Bank cheque serial number: the last six digits of the bank cheque.
• Lodgement number: the number issued to you when you lodged the transfer.
  • It can be used for any enquiries you may have about this transfer.
• Receipt number: your confirmation that the payment has been lodged for processing.

If you choose to view a foreign currency cash order, the following information will display:

• From account: the account funding the purchase of the foreign currency cash order.
• Lodgement date and instructions: the date the request was lodged, and the collection details.
• Lodgement number: the number issued to you when you lodged the order.
  • It can be used for any enquiries you may have about this order.
• Receipt number: your confirmation that your payment has been lodged for processing.
• Payment status
  • "Paid: Confirmation" and a receipt number will display if your transaction has been successful. The receipt number is for any enquiries, and will also appear on your statement.
  • "Failed" will appear if the transaction was unsuccessful for any reason.
• Currency: the currency of the requestedforeign currency cash order.
• Amount: the amount in selected currency requested for the foreign currency cash order.
• Rate: the conversion rate used for the order.
• Commission: the amount charged for the purchase of foreign currency cash order.
• Total in Australian dollars: the total amount in Australia dollars of the individual foreign currency cash order, including commission.
• Total transfer amount: the total amount of all foreign currency cash lodged in the order, including any commission.

If you choose to view a donation payment the following information will display:

• From account: the account that the payment was made from.
• To: the charity that the donation will be made to.
• Your name: the name provided when the transfer was lodged.
• Donation amount: the amount donated to the selected charity.
• Lodgement number: the number issued to you when you lodged the transfer.
  • It can be used for any enquiries you may have about this transfer.
• Receipt number: is your confirmation that your payment has been lodged for processing.
• Payment type
  • "Immediate" will display in the transfer type column if the transaction was an immediate and single transfer.
  • "One off" will appear in transfer type column if the transaction was a future dated transfer.
• Payment status
  • "Paid: Confirmation" and a receipt number will display if your transaction has been successful. The receipt number is for any enquiries, and will also appear on your statement.
  • "Failed" will display if the transaction was unsuccessful for any reason.

If you choose to view a past payroll payment the following information will display:

• From account: the account that the payment was made from.
• Your/Business name: the name provided when the transfer was lodged.
• Lodgement number: the number issued to you when you lodged the transfer.
  • It can be used for any enquiries you may have about this transfer.
• Receipt number: is your confirmation that your payment has been lodged for processing.
• Salary no: the salary number, reference or description for the employee.
• Employee name: the name of the employee that the payment was made to.
• Account number: the BSB and account number that the payment was made to.
• Reference: the message provided when the payment was lodged.
• Instance ID: is displayed for each individual payment within a multiple Pay Anyone transfer. This is not displayed for single Pay Anyone payments.
• Amount: the amount that was transferred.
• Total amount: the total combined amount of the payroll payments.
• Payment type
  • "Immediate" will display if the transaction was an immediate and single transfer.
  • "One off" will appear if the transaction was a future dated transfer.
• Payment status
  • "Paid: Confirmation" and a receipt number will display if your transaction has been successful. The receipt number is for any enquiries, and will also appear on your statement.
  • "Failed" will display if the transaction was unsuccessful for any reason.
  • "Deleted" will display if you have deleted the transfer.

If you choose to view a direct debit transaction the following information will display:

• User ID: the unique identification number assigned to your business, which was used to process the direct debit requests. You may have more than one User ID assigned to your business.
• Credit: the account which the direct debit requests will be credited.
• Direct debit type
  • "Immediate" will display if the direct debit was an immediate transaction
  • "One off" will appear if the direct debit was a future dated transfer.
• Payment status
  • "Paid: Confirmation" and a receipt number will display if your transaction has been successful. The receipt number is for any enquiries, and will also appear on your statement.
  • "Failed" will appear if the transaction was unsuccessful for any reason.
• Lodgement number: the number issued to you when you lodged the transfer.
  • It can be used for any enquiries you may have about this transfer.
• Receipt number: your confirmation that your direct debit has been lodged for processing.
• Client name: the name of the client that a direct debit request will be lodged to.
• Account number: the account number of the client that a direct debit request will be lodged to.
• Reference: the reference or message submitted when the direct debit was lodged.
• Amount: the individual amount of the direct debit request.
• Total transfer amount: the total amount of all the direct debit items within the lodged request.

• How do I know my payments/transfers are successful?

• What can I do if a payment/transfer is not debited from my account on the due date?

• What does a payment/transfer status of "failed" mean?

• I can see a payment/transfer with "Status unknown". What does this mean?

• What does a payment/transfer status of "deleted" mean?

• The time that it takes for a payment/transfer to be processed to your account will depend on the payment/transfer type. Check your Electronic Banking Conditions of Use for details. 
• The time that it takes for the payee's account to be credited will depend on the policy and systems of the payee's bank. This may take up to a week.
• All fund transfers between your linked accounts performed after 10.00pm Melbourne time or on weekends or public holidays for the same day payment/transfer, may be processed on the following bank business day.
• All Pay Anyone and BPAY® payments requested after 6.00pm Melbourne time or on weekends or a public holiday may be processed to your account on the following bank business day.