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Activate your card

New card? No worries. You can activate eligible ANZ cards in the ANZ App and Internet Banking. Plus, you can set or change the PIN for your new card in the ANZ App. Handy!

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Activate your card

Set or change your card PIN

FAQs

Are you an ANZ Plus customer?

For card support, visit ANZ Plus Support.

Activate your card

It's important to read the information we include with your credit or debit card before activation.disclaimer

How to activate your card

Log in to the ANZ App

On the Accounts screen, tap More

Tap Activate Card and follow the prompts

Set your card PIN, and you’re done!

Add your card to your digital wallet for a fast and secure way to tap and pay using your phone or smartwatch. Check out more digital wallet benefits.

Additional credit cardholder?

First, make sure you've completed the customer identification process. Then, once your primary cardholder activates their card, you can activate your own card.

Alternatively, the primary cardholder can also activate your card. Nice one.

How to activate your card

Log in to ANZ Internet Banking

Go to the Settings menu

Select Activate card and follow the prompts. Easy!

If you do not have a PIN for your card or wish to change your current PIN, we can show you how.

Add your card to your digital wallet for a fast and secure way to tap and pay using your phone or smartwatch. Check out more digital wallet benefits.

Additional credit cardholder?

First, make sure you've completed the customer identification process. Then, once your primary cardholder activates their card, you can activate your own card.

Alternatively, the primary cardholder can also activate your card. Nice one.

Want to log into ANZ Internet Banking?

Log in

Want to activate your personal credit card?

For customers who have received your personal credit card in the mail, you can activate your card with our credit card activation portal. Handy!

To activate, follow the steps below:

  1. Go to the portal
  2. Click Begin
  3. Enter your 16-digit credit card number and your date of birth
  4. Click Activate card

Tip: if you have an existing Customer Registration Number (CRN), you can also activate your card in the ANZ App or Internet Banking.

Set or change your card PIN

To set or change your PIN, follow the steps below.

How to set or change your PIN

Log in to the ANZ App

Choose the account the card is linked to

Tap Manage, then Manage Card

Tap Set/Change Card PIN and follow the prompts. Simple!

How to set or change your PIN

Start by tapping or inserting your card

Enter your current PIN

Select PIN Change

Enter your new PIN and follow the prompts. You’re all set!

Tap into the benefits of digital wallets

No wallet? No problem. You can use your phone or smartwatch to make payments on the go by adding your eligible ANZ card to your digital wallet. Plus, get cash out at an ANZ ATM without your physical card.

You can even make hassle-free payments if you report your card as lost or stolen. Your replacement card will automatically update in your digital wallet. That’s handy.

 Your security is important to us

Keep your ANZ account safe with these simple tips.

  • PIN no longer secure? Change your PIN immediately using the steps above. If you’re unable to change your PIN, we recommend you temporarily block your card.
  • Need help setting up secure credentials? Read our tips for creating a PIN.
  • Want to know how we protect you? Your ANZ credit or debit card is protected round-the-clock by ANZ Falcon™. Learn more here.

Your questions answered

You can activate the following card types in the ANZ App and Internet Banking:

  • ANZ Access Card
  • ANZ Access Visa Debit Card
  • ANZ Business Visa Debit
  • ANZ Business One
  • ANZ Business Black
  • All personal ANZ Credit Cards.

Please note: ANZ Corporate or Purchasing cards can't be activated online. Please follow the instructions on your letter of offer or contact us if you have any questions.

If your current card is expiring and we’re sending you a replacement or you have ordered a replacement, you will be able to use your current card (prior to the last day of the expiry month) until you've activated your new card.

If you reported your current card lost or stolen, your existing card would have been cancelled and become unusable immediately. If your current card was in your digital wallet, it should update automatically so that you can start using it while you wait for your new physical card to arrive.

Creating a PIN that is easy to guess could put your account at risk and increase your liability for unauthorised transactions. Here’s some tips for creating a PIN and keeping it safe:

  • Your 4-digit PIN should be easy to remember but difficult for someone else to guess.
  • Avoid choosing a generic PIN or one that is easily identified with you (e.g. your date of birth or that of a family member, an anniversary, phone number, postcode).
  • Your PIN must be memorised and kept confidential. It must not be recorded anywhere or divulged to someone else.
  • Avoid using the same PIN across different cards, websites, apps and other services.
  • Change your PIN immediately if you suspect that someone else might know it.
  • Never share sensitive online banking details (such as your PIN, password, ANZ Shield code) with anyone, especially not through unsolicited emails, calls or messages. ANZ will never send you a message or an email asking you to verify or provide confidential information.

Yes, if you currently have an active credit card account and ANZ intends to reissue you with a new credit card due to your card expiring, digital wallet transactions will continue to process. We do, however, recommend that you continue to activate your physical card once it arrives.

Need more help?

Message us

For fast support, message us in the ANZ App. Available 24/7.

Contact us

Don’t have the ANZ app? Download it now or find other ways to contact us.

Visit us

Find your local branch and book an appointment to visit us.

The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Terms and Conditions available at www.anz.com and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.

If you are the primary credit cardholder of a new credit card, please make sure you read your Letter of Offer, because by activating your card you accept the Terms and Conditions. If you haven’t received a Letter of Offer, please Contact Us before activating your new card.

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