Fraud protection.
Now it's personal.
ANZ Falcon® technology monitors millions of transactions every day to help keep you safe from fraud.
Falcon® is a registered trademark of Fair Issac Corporation.
Fraud protection.
Now it’s personal.
ANZ Falcon® technology monitors millions of transactions every day to help keep you safe from fraud.
Falcon® is a registered trademark of Fair Isaac Corporation.
Changed your details? Whether it’s your name, address, phone, email or even nickname you prefer to use with us, you can update them in a flash in the ANZ App or Internet Banking.
Ensures ANZ can verify your identity and protect your accounts from financial crimes.
Enables ANZ to contact you quickly with important updates, alerts, and timely notifications about transactions, suspicious activity, or service changes.
Keep your account active and secure, especially if ANZ needs to confirm your details periodically. Prevents delays due to outdated or incorrect information.
Address updates across ANZ and ANZ Plus
If you also have ANZ Plus accounts, you should check that your address has been updated in your profile in the ANZ Plus app. If it hasn’t you can learn how to update your details.
If you only have an ANZ Plus Account you can learn how to update your details.
Update your address for eligible accounts in 3 steps, it’s easy.
Log in to the ANZ App
Tap Profile then your name
Tap on Address. Read the important information screens and follow the prompts. Simple!
This video is provided for general guidance and may not reflect the most recent updates to our website or app. Screens, steps, or features shown may vary slightly from the current experience, including the addition of new screens or changes in layout or wording. For the most accurate and up-to-date information, please refer to the live site.
Update your address for eligible accounts in 4 steps, easy.
Log in to Internet Banking
From the header, select Profile, then Profile and Security
Under Contact details, select Address
On the address you'd like to change, click Edit. Read the important information screens and follow the prompts.
We’ll send you an SMS and or email confirming your request. Once actioned, then, we’ll send you a further email confirming the accounts and products that have been updated with your new address and next steps if applicable.
Things to consider
Updated address details will only be applied to some accounts. For certain accounts you may not be able to change your address details through the ANZ App or Internet Banking.
If you need to urgently change address ANZ is here to help. Contact our ANZ Internet Banking Helpdesk on 13 33 50 (International callers: +61 3 9683 8833), 24 hours a day, 7 days a week, or visit any ANZ branch in Australia.
Update your email address or change phone number, ANZ makes it simple.
Log in to the ANZ App
Tap Profile, then your name
Tap on the Phone or Email you’d like to edit and follow the prompts. Easy!
This video is provided for general guidance and may not reflect the most recent updates to our website or app. Screens, steps, or features shown may vary slightly from the current experience, including the addition of new screens or changes in layout or wording. For the most accurate and up-to-date information, please refer to the live site.
This video is provided for general guidance and may not reflect the most recent updates to our website or app. Screens, steps, or features shown may vary slightly from the current experience, including the addition of new screens or changes in layout or wording. For the most accurate and up-to-date information, please refer to the live site.
How to simply update your phone or email in Internet Banking
Log in to Internet Banking
From the header, select Profile, then Profile and Security
Choose the Phone or Email you’d like to edit and follow the prompts.
Prefer to use a nickname in digital banking? Make a name change in just a few steps.
Log in to the ANZ App
Tap Profile, then your name
Tap on Preferred name and follow the prompts. You’re all set!
How to simply update your preferred name in Internet Banking
Log in to Internet Banking
From the header, select Profile, then Profile and Security
Select Preferred name and follow the prompts.
Need to change your gender, title, legal name or surname with us? We’re happy to help book a branch appointment or call us.
You don’t need to update your gender on identification documents to change the gender recorded on your ANZ profile. However, you’ll still need to provide personal identification documents (like a passport or driver’s licence) so we can verify your identity.
Things to consider
While we’re introducing non-binary gender and Mx titles across ANZ, they may not be available for all segments and products.
To update your legal name with us, we’ll need your proof of name change (such as a marriage, or change of name certificate). Your details will be updated immediately on our system, and we’ll send you replacements for any existing cards and passbooks with your updated name.
Need to change your surname after a change in circumstances like marriage or divorce? Here’s how:
Easily manage your ANZ card online. Report a lost or stolen card, activate a new one, add to your digital wallet, replace your card, or dispute transactions - start now.
It's easy to view, save and share your account statements in the ANZ App and Internet Banking. Here's how.
Help protect your online banking and account information with ANZ’s security hub. Stay informed on the latest scams, fraud, and online threats. Help safeguard your finances with us.
If you’re an ANZ Insurance policy owner, changing your address can affect policy conditions. You’ll also need to inform the ANZ Insurance Centre of the change on 13 16 14 (Monday to Friday, 8:00am to 8:00pm (AEST).
The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Terms and Conditions available here for iOS (PDF) and here for Android (PDF) and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.
Some account holders will be unable to update their address using the ANZ App or ANZ Internet Banking. If this occurs, please contact us.
