skip to log on skip to main content
VoiceOver users please use the tab key when navigating expanded menus

COVID-19 Support Hub

We’ve been supporting our customers through this period of uncertainty and we will continue to do so. Although our COVID-19 support packages are no longer available, we will continue to support our customers through our financial assistance services.

Helping you find the right information

Learn more about the types of DIY and support tips that may be available to you.

Home owners

Consider using other accounts to make payments, accessing funds through redraw, reducing your repayments, switching to interest only payments, or fixing your rate temporarily.

Business owners 

We’ve complied a range of suggestions and Government information that may be useful for your business.

Banking through COVID-19

Bank the way that works for you with a range of online and self-service options.

Our commitment to support you

Our COVID-19 customer support: statement of intent (PDF, 104kB) explains how we are supporting you through this challenging time.

Staying on top of your repayments

With the COVID-19 loan deferrals ending across Australia by 31 March 2021, restarting your repayments is likely to become a priority.
Below are some articles, tools and tips you may find useful.

What you need to know about restarting your repayments

The ability to pause home loan repayments brought welcome relief to many in 2020. But as the deferral period ends, here are some tips to help you prioritise your repayments.

Why I focused on my debt when times got tough

Celebrity trainer, Libby Babet, paused her home loan repayments when times got tough. But as soon as she could, she prioritised repaying her debt, knowing it could save her money in the long run.

Fine tuning your home loan

No prep, no paperwork. An ANZ Home Loan Check-In 15-minute chat could help you find ways to fine-tune your home loan.

Girl in green jumper dancing 

Estimate my home loan repayments

Use our calculator to see how you may be able to adjust your home loan repayments.

Calculate now

Other things you could look at doing

If you’ve got a personal loan or a credit card with us, here are some tips that may help you get on top of your money.


Manage your personal loan

Consider options like reducing your repayment to the minimum repayment amount to help manage your finances through this time.

Stay on top of your credit card

Consider options like transferring to a card with lower interest rates, lowering your credit limit or setting up direct payments to stay on top of things.

Apply for financial assistance

If you’re struggling to pay the bills or worried about making your repayments, applying for financial assistance might be the right step.

You might want to apply if you’ve experienced:

  • loss of income such as losing your job or experiencing a pay reduction, reduced hours or a downturn in a business
  • family matters such as separation, divorce, loss, domestic violence or carer obligations
  • financial difficulty such as an unexpected expense arising

Learn more about assistance

Not sure what your next move should be?

Use our Content Navigator tool to explore general tips, calculators and guides that may help you with your financial goals.

Let's go

The information set out above is general in nature and has been prepared without taking into account your objectives, financial situation or needs.  Before acting on the information, you should consider whether the information is appropriate for you having regard to your objectives, financial situation and needs. By providing this information ANZ does not intend to provide any financial advice or other advice or recommendations.  You should seek independent financial, legal, tax and other relevant advice having regard to your particular circumstances.