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External Services

Sometimes, life doesn't go as planned. If you find yourself experiencing difficult or challenging circumstances, or you're struggling to get your finances back on track, here are various other government and community services that might be able to support you, depending on your needs.

If you're an ANZ Customer you can find out more about our Financial Hardship services here.

Consumer affairs

 

Australian Competition & Consumer Commission (ACCC)
www.accc.gov.au

ASIC (Australian Securities & Investments Commission)
www.asic.gov.au

ASIC’s MoneySmart
www.moneysmart.gov.au

Choice
www.choice.com.au

Offices of Fair Trading

Consumer Affairs Victoria
www.consumer.vic.gov.au

NSW Office of Fair Trading
www.fairtrading.nsw.gov.au

Consumer and Business Services (South Australia)
www.cba.sa.gov.au

Office of Fair Trading (Queensland)
www.fairtrading.qld.gov.au

Consumer Affairs Northern Territory
www.consumeraffairs.nt.gov.au

Consumer Protection Western Australia
www.commerce.wa.gov.au/ConsumerProtection

Consumer Affairs and Fair Trading (Tasmania)
www.consumer.tas.gov.au

Access Canberra (formerly ACT Office of Fair Trading)
www.accesscanberra.act.gov.au

Financial and legal advice

Financial counsellors – National Debt Helpline
http://www.ndh.org.au

Legal Aid NSW
www.legalaid.nsw.gov.au

Legal Aid QLD
www.legalaid.qld.gov.au

Legal Aid VIC
www.legalaid.vic.gov.au

Legal Aid WA
www.legalaid.wa.gov.au

Legal Aid Commission (ACT)
www.legalaidact.org.au

Legal Aid Commission of Tasmania
www.legalaid.tas.gov.au

Legal Services Commission of South Australia
www.lsc.sa.gov.au

Northern Territory Legal Aid Commission
www.legalaid.nt.gov.au

Ombudsman services 

(An official appointed to investigate individuals’ complaints)

Australian Financial Complaints Authority
www.afca.org.au 

Telecommunications Ombudsman
www.tio.com.au 

Energy and Water Ombudsman
www.aer.gov.au

Tenant advice

Tenants NSW
www.tenants.org.au

Tenants Union of Victoria
www.tuv.org.au

Residential Tenancies Authority QLD
www.rta.qld.gov.au

Consumer & Business Services Tenancies SA
www.cbs.sa.gov.au

WA Housing Authority
www.housing.wa.gov.au

Tenants Union of Tasmania
www.tutas.org.au

Department of Housing – Northern Territory
www.housing.nt.gov.au

Federal Government support

Australian Government Department of Human Services
https://www.humanservices.gov.au/

Australian Government Department of Human Services– Centrelink
https://www.humanservices.gov.au/individuals/centrelink

Australian Government Department of Human Services – Migrants, refugees and visitors
https://www.humanservices.gov.au/individuals/migrants-refugees-and-visitors

Australian Government Department of Human Services – Job seekers
https://www.humanservices.gov.au/individuals/job-seekers

Translating and interpreting services
https://www.tisnational.gov.au/

Relationships

Life line
https://www.lifeline.org.au/

1800RESPECT – National sexual assault, domestic family violence counselling service
https://www.1800respect.org.au

MensLine Australia
https://mensline.org.au

No to Violence
https://www.ntv.org.au/

Translating and interpreting services
https://www.tisnational.gov.au/

Relationships Australia
http://www.relationships.org.au/

WIRE Women’s Information
http://www.wire.org.au

The Women’s Services Network
https://wesnet.org.au/

Women’s Legal Services Australia
http://wlsa.org.au/

Emotional wellbeing & mental health

Small business support

The ANZ Financial Wellbeing Calculator (“Calculator”) is a tool provided for illustrative and educational purposes only.  The results generated by using the Calculator are a guide only and are based only on the information you have provided. We may provide you with links to general articles and tools that may help you but any advice does not take into account your personal needs and financial circumstances, and does not constitute financial advice or a recommendation.  ANZ does not endorse or approve any results calculated using the Calculator.  Before considering if any product is right for you, you should take into account your personal needs and financial circumstances and consider whether it is appropriate for you.

ANZ does not use the information you provide for the purpose of assessing any application.