What happens next?
Within one business day someone from our dedicated hardship team, Customer Connect, will contact you to discuss your application.
There are also other options available to help resolve your financial stress. We have free tools and resources available - have a look here before you apply.
Remember: if you prefer to discuss your circumstances over the phone, you can speak with one of our specially-trained staff on 1800 351 548 9am-6pm AEST, Monday to Friday.