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Financial Hardship

Financial difficulty is more common than you think, but there is help available.

View ANZ’s support package for customers impacted by COVID-19.

Ways to apply for assistance

Complete an online form

Apply now

Speak to us

Call 1800 252 845

Mon-Fri, 9.00am to 7.00pm (AEST)

Bushfire relief packages

If you’ve been affected by the Australian bushfires, we haven’t forgotten about you. Please contact us on 1800 149 549.

Emergency relief package

Financial Difficulty Explained

  • Who is eligible for hardship assistance?
  • What is financial difficulty?
  • Clarifying misconceptions.

Watch these quick information animations.

Find out more


Self Help

  • How can I reduce my financial stress?
  • Tools to help you manage your money
  • What options are available?
  • Getting back on track.

Put yourself on the correct path.

Find out more

Where to start

  • How do I apply for assistance?
  • How can I prepare?
  • What are the steps involved?

Get assistance.

Find out more