I haven’t received any communications about my move to ANZ. What should I do?

You'll be sent communications from Suncorp Bank and ANZ by letter, email, text message, or through the Suncorp Bank App and Internet Banking. Have you recently moved or changed your contact details? An outdated postal address, email or mobile number may mean you won't receive the latest updates. You can update your details in the Suncorp Bank App by logging in, tapping 'More' in the menu bar, selecting 'Profile', then updating your mobile number, email address or postal address. You can also update your details via Suncorp Bank Internet Banking by logging in, clicking 'Customer Profile' in the left-hand menu, then updating your mobile number, email address or postal address. Otherwise, contact Suncorp Bank on 13 11 75 or visit your nearest branch to update your details. If you believe you haven't received certain communications, please contact Suncorp Bank on 13 11 75.

I received a suspicious message. How can I know it's not a scam?

Suncorp Bank and ANZ will never ask you to move money urgently to another account or move it to keep it safe; share sensitive information, including passwords or PINs; click a link in an email or SMS about the move to ANZ, including a link to log in to your account; or give or remove access to your computer, phone or other devices. If you're unsure whether a message is genuine, the safest way to check is to search for 'move to ANZ' on the Suncorp Bank website, call Suncorp Bank on 13 11 75, visit the Security Hub, or log in to the Suncorp Bank App or Internet Banking.

Suncorp Bank is becoming ANZ

Q: What should I do if I think I've been targeted by a scam?

Act quickly. Stop all contact with the suspected scammer. Call Suncorp Bank immediately on 13 11 75. If you've shared your banking details or sent money, let Suncorp Bank know straight away so they can take steps to help protect your account. After the move, if you think you're being targeted by a scam, contact ANZ on 13 13 14 or report the scam at https://www.anz.com/security.

Q: Can I delay or opt out of the move to ANZ?

No. Suncorp Bank customers can't delay or opt out of the move to ANZ. We understand change can raise questions, so you'll receive support and clear communication throughout the move to help make the transition as smooth as possible. To talk through your options, please contact Suncorp Bank.

If you're a Suncorp Bank customer, your banking will be moving to ANZ.

We're working hard to make the move as smooth as possible. You'll receive important updates from both Suncorp Bank and ANZ along the way.

We look forward to welcoming you in 2027. In the meantime, you'll continue to bank with Suncorp Bank.

Important information for Suncorp Bank home loan and business loan customers

Suncorp Bank home loans and business loans will become ANZ loans in the first half of 2027. If you have a Suncorp Bank home loan or business loan (excluding equipment finance, business overdrafts and lines of credit), we’ll write to you soon to give early information about some key changes in how loans will work after the move to ANZ. The changes will depend on your loan type and the features that you currently use. Read the email or letter carefully. It explains what’s changing, how it may affect you and what you may need to do before the move.

If you have questions after reading your letter or email, visit the Suncorp Bank Move Hub at suncorpbank.com.au/movetoanz to book an appointment with Suncorp Bank home loan experts or business lending specialists. If you have a Relationship Manager, contact them directly.

We will also write to you in upcoming months with details of your move to ANZ, including changes to your Suncorp Bank accounts.

Don’t have a home loan or business loan with Suncorp Bank?

If you have a Suncorp Bank transaction, savings or other account, we’ll share details of changes to your Suncorp Bank accounts via letter or email in upcoming months. Please keep your contact details with Suncorp Bank up to date.

What does this change mean for Suncorp Bank customers?

This means you'll bank with ANZ.
Suncorp Bank and ANZ will be in touch in the coming months with the details of your move.

You'll have access to branches and support.

When Suncorp Bank becomes ANZ, there will be a larger network of banking specialists and branches throughout Australia.

You'll still see familiar faces.

Until your accounts move, Suncorp Bank staff will continue to help you. After the move, you'll bank with ANZ, and Suncorp Bank people will become one team with ANZ.

Your accounts will benefit from ANZ anti-fraud technology.

When your accounts move to ANZ, they will benefit from ANZ's anti-fraud technology which works to recognise, flag and identify suspicious transactions.

Things you need to do

If you have a Suncorp Bank home loan or business loan (excluding equipment finance, business overdrafts and lines of credit), read the email or letter you'll soon receive from Suncorp Bank carefully. It explains what’s changing, how it may affect you and what you may need to do before the move.

If you have a Suncorp Bank transaction, savings or other account, we’ll share details of changes to your Suncorp Bank products and accounts via letter or email in upcoming months. At this stage, you don’t need to take any action. Our teams are working hard behind the scenes to help make the move as smooth as possible.

Timeline for your move

It's important to keep your contact details current with Suncorp Bank so you receive key updates about the move.

Ongoing

Suncorp Bank will share updates in the Suncorp Bank App, Internet Banking and the Suncorp Bank Move Hub at suncorpbank.com.au/movetoanz. You'll also receive updates from us.

Upcoming months

If any of your Suncorp Bank accounts require you to take action before the move to ANZ, Suncorp Bank and/or ANZ will contact you in the coming months.

End 2026 / early 2027

We'll write to you with details about the move.

From early 2027

Suncorp Bank and ANZ will send reminders and instructions to prepare for the move and set up your banking.

2027

We'll move your accounts and money and let you know when your accounts and cards are ready to use.

Are you a business customer with specific digital banking needs?

If your business currently relies on online banking features such as:

Multiple authorisers for payments
High payment or transaction limits
Support for specific accounts through a banking platform; or
More complex payment, user access or administration requirements

you may need ANZ Internet Banking for Business or ANZ Transactive Global to continue accessing similar services to those you currently have at Suncorp Bank after the move. This is because these features will not be available on the ANZ App or ANZ Internet Banking. We’ll be in touch if this applies to you.

If you missed the call from our teams or would like more information, please call 1800 351 663 for any business banking enquiries or 13 31 99 for Transactive Global.

Protecting yourself from scams during the move to ANZ

If you’re ever unsure about an email or text claiming to be about the move to ANZ, don’t click any links or give any banking details. 

Suncorp Bank and ANZ will never ask you to: 

Move money urgently to an account you don’t already have access to or move it to ‘keep it safe.’ 
Share sensitive banking details like passwords or PINs.
Click a link in an email or SMS about the move to ANZ, including a link to log into your account.
Give or remove access to your computer, phone, or other devices.

If something doesn’t feel right, stop and contact us. We’re here to help. 

Learn more about how to spot a scam.

Visit Security hub

Your questions answered

For more information, visit the Suncorp Bank Move Hub at suncorpbank.com.au/movetoanz

What's happening to my Suncorp Bank accounts?

Suncorp Bank accounts and products are moving to ANZ in 2027.

You'll be kept up to date, in advance of changes, including what to expect and what you might need to do.

For now, nothing changes – continue banking with Suncorp Bank until we’ve been in touch.

I haven’t received any letters or emails about this.

You'll be sent communications from Suncorp Bank and ANZ – by letter, email, text message, or through the Suncorp Bank App and Internet Banking.

Have you recently moved or changed your contact details? An outdated postal address, email or mobile number may mean you won’t receive the latest updates.

You can update your details:

In the Suncorp Bank App:

Log in and tap 'More' in the menu bar.
Select 'Profile', then select the mobile, email or postal address options and follow the prompts to update.

Via Suncorp Bank Internet Banking.

Log in and click 'Customer Profile' in the left-hand menu.
Select the mobile, email or postal address options and follow the prompts to update.

Otherwise contact Suncorp Bank on 13 11 75 or visit your nearest branch to update your details.

If you believe you haven’t received certain communications, please contact Suncorp Bank on 13 11 75.

What should I do if I think I’ve been targeted by a scam?

Act quickly:

Stop all contact with the suspected scammer. 
Call Suncorp Bank immediately on 13 11 75. 
Shared your banking details or sent money? Let Suncorp Bank know straight away so they can take steps to help protect your account. 
After the move, if you think you’re being targeted by a scam, contact ANZ on 13 13 14 or report the scam at anz.com/security.

 I’ve received a suspicious message or call, and I’m unsure if it's a scam. How can I check if it’s genuine?

Suncorp Bank and ANZ will never ask you to: 

Move money urgently to an account you don’t already have access to or move it to ‘keep it safe.’
Share sensitive information including passwords or PINs.
Click a link in an email or SMS about the move to ANZ, including a link to log in to your account.
Give or remove access to your computer, phone or other devices.

If you’re unsure, the safest way to check if a communication is from Suncorp Bank or ANZ is to check our Staying Scam Safe page on our Move Hub website or contact us on  13 11 75 .

Alternatively, you can log into the Suncorp App or Internet Banking.

Can I choose when to move? 

No. Customer accounts and products will be moved to ANZ during a planned move period.

Can I delay or opt out of the move to ANZ?

Suncorp Bank customers can’t delay or opt out of the move to ANZ.

We understand change can raise questions, so you’ll receive support and clear communication throughout the move to help make the move as smooth as possible. To talk through your options, please contact Suncorp Bank.

Are emails and calls from ANZ about Internet Banking for Business or Transactive Global genuine?

ANZ may reach out to you to discuss Internet Banking for Business or Transactive Global.

If you missed the call from our teams or would like more information, please call 1800 351 663 for any business banking enquiries or 13 31 99 for Transactive Global.

ANZ will never ask you to:

Move money urgently to an account you don’t already have access to or move it to ‘keep it safe.’
Share sensitive information including passwords or PINs.
Click a link in an email or SMS about the move to ANZ, including a link to log in to your account.
Give or remove access to your computer, phone or other devices.

Still unsure? Contact us using a trusted phone number rather than replying to an email or clicking any links.

Important information

Information relating to the move from Suncorp Bank to ANZ is of a general nature and has been prepared without taking into account your particular financial needs, circumstances and objectives. While every effort has been made to ensure the accuracy of the information, it is not guaranteed. You should obtain professional advice before acting on the information in this website. It does not constitute legal or tax advice, and you should seek expert advice in this regard.

Australia and New Zealand Banking Group Limited (ABN 11 005 357 522) (ANZ) acquired Norfina Limited (ABN 66 010 831 722) (Suncorp Bank) on 31 July 2024. As Suncorp Bank is now part of the ANZ Group, it may be necessary to vary the terms of your Suncorp Bank product to match the terms of a similar ANZ product. This means you may end up with a product that has different terms and features to those you initially applied for. In any event, Suncorp Bank will provide you with a more detailed notice of these changes if the variation applies to your products. A full list of changes relating to the current product offerings can be found at suncorpbank.com/variation. Please contact us if you have any questions or if there is a feature that is important to you.

The SUNCORP brand and Sun Logo are used by Suncorp Bank (Norfina Limited ABN 66 010 831 722) under licence and Suncorp Bank is not part of the Suncorp Group.