I haven’t received any communications about my move to ANZ. What should I do?

You'll be sent communications from Suncorp Bank and ANZ by letter, email, text message, or through the Suncorp Bank App and Internet Banking. Have you recently moved or changed your contact details? An outdated postal address, email or mobile number may mean you won't receive the latest updates. You can update your details in the Suncorp Bank App by logging in, tapping 'More' in the menu bar, selecting 'Profile', then updating your mobile number, email address or postal address. You can also update your details via Suncorp Bank Internet Banking by logging in, clicking 'Customer Profile' in the left-hand menu, then updating your mobile number, email address or postal address. Otherwise, contact Suncorp Bank on 13 11 75 or visit your nearest branch to update your details. If you believe you haven't received certain communications, please contact Suncorp Bank on 13 11 75.

I received a suspicious message. How can I know it's not a scam?

Suncorp Bank and ANZ will never ask you to move money urgently to another account or move it to keep it safe; share sensitive information, including passwords or PINs; click a link in an email or SMS about the move to ANZ, including a link to log in to your account; or give or remove access to your computer, phone or other devices. If you're unsure whether a message is genuine, the safest way to check is to search for 'move to ANZ' on the Suncorp Bank website, call Suncorp Bank on 13 11 75, visit the Security Hub, or log in to the Suncorp Bank App or Internet Banking.

Suncorp Bank is becoming ANZ

Q: What should I do if I think I've been targeted by a scam?

Act quickly. Stop all contact with the suspected scammer. Call Suncorp Bank immediately on 13 11 75. If you've shared your banking details or sent money, let Suncorp Bank know straight away so they can take steps to help protect your account. After the move, if you think you're being targeted by a scam, contact ANZ on 13 13 14 or report the scam at https://www.anz.com/security.

Q: Can I delay or opt out of the move to ANZ?

No. Suncorp Bank customers can't delay or opt out of the move to ANZ. We understand change can raise questions, so you'll receive support and clear communication throughout the move to help make the transition as smooth as possible. To talk through your options, please contact Suncorp Bank.

If you're a Suncorp Bank customer, your banking will be moving to ANZ.

We're working hard to make the move as smooth as possible. You'll receive important updates from both Suncorp Bank and ANZ along the way.

We look forward to welcoming you in 2027. In the meantime, you'll continue to bank with Suncorp Bank.

What does this mean?

You'll have access to branches and support.

When Suncorp Bank becomes ANZ, there will be a larger network of banking specialists and branches throughout Australia.

You'll still see familiar faces.

Until your accounts move, Suncorp Bank staff will continue to help you. After the move, you'll bank with ANZ, and Suncorp Bank people will become one team with ANZ.

Your accounts will benefit from ANZ anti-fraud technology.

When your accounts move to ANZ, they will benefit from ANZ's anti-fraud technology which works to recognise, flag and identify suspicious transactions.

Things you need to do

Timeline for your move

Please make sure your contact details at Suncorp Bank are current to receive regular updates about the move.

Ongoing

Suncorp Bank will share updates in the Suncorp Bank App, Internet Banking and the Suncorp Bank Move Hub at suncorpbank.com.au/movetoanz. You'll also receive updates from us.

Upcoming months

If any of your Suncorp Bank accounts or products require you to take action before the move to ANZ, Suncorp Bank and/or ANZ will contact you in the coming months.

End 2026 / early 2027

ANZ will write to you with details about the move.

From early 2027

Suncorp Bank and ANZ will send reminders and instructions to prepare for the move and set up your banking.

2027

ANZ will move your accounts and money and let you know when your accounts and cards are ready to use.

Protecting yourself from scams during the move to ANZ

If you’re ever unsure about an email or text claiming to be about the move to ANZ, don’t click any links or give any banking details. 

Suncorp Bank and ANZ will never ask you to: 

Move money urgently to another account or move it to ‘keep it safe’ 
Share sensitive banking details like passwords or PINs 
Click a link in an email or SMS about the move to ANZ, including a link to log in to your account 
Give or remove access to your computer, phone, or other devices

If something doesn’t feel right, stop and contact us. We’re here to help. 

Learn more about how to spot a scam.

Visit Security hub

Your questions answered

For more information, visit the Suncorp Bank Move Hub at suncorpbank.com.au/movetoanz

What's happening to my Suncorp Bank accounts?

Suncorp Bank accounts and products are moving to ANZ in 2027.

You'll be kept up to date, in advance of changes, including what to expect and what you might need to do.

For now, nothing changes – continue banking with Suncorp Bank until we’ve been in touch.

I haven’t received any letters or emails about this.

You'll be sent communications from Suncorp Bank and ANZ – by letter, email, text message, or through the Suncorp Bank App and Internet Banking.

Have you recently moved or changed your contact details? An outdated postal address, email or mobile number may mean you won’t receive the latest updates.

You can update your details:

In the Suncorp Bank App:

Log in and tap 'More' in the menu bar.
Select 'Profile', then select the mobile, email or postal address options and follow the prompts to update.

Via Suncorp Bank Internet Banking.

Log in and click 'Customer Profile' in the left-hand menu.
Select the mobile, email or postal address options and follow the prompts to update.

Otherwise contact Suncorp Bank on 13 11 75 or visit your nearest branch to update your details.

If you believe you haven’t received certain communications, please contact Suncorp Bank on 13 11 75.

What should I do if I think I’ve been targeted by a scam?

Act quickly:

Stop all contact with the suspected scammer. 
Call Suncorp Bank immediately on 13 11 75. 
Shared your banking details or sent money? Let Suncorp Bank know straight away so they can take steps to help protect your account. 
After the move, if you think you’re being targeted by a scam, contact ANZ on 13 13 14 or report the scam at anz.com/security.

 I received a suspicious message or call. How do I know it’s not a scam?

Suncorp Bank and ANZ will never ask you to: 

move money urgently to another account or move it to ‘keep it safe’
share sensitive information including passwords or PINs
click a link in an email or SMS about the move to ANZ, including a link to log in to your account
give or remove access to your computer, phone or other devices

Not sure whether a message is genuine? If you’re unsure, the safest way to check is to search for 'move to ANZ' on suncorpbank.com.au, call Suncorp Bank on  13 11 75  or visit our Security hub. Alternatively, you can log into the Suncorp App or Internet Banking.

Can I choose when to move? 

No. Customer accounts and products will be moved to ANZ during a planned move period.

Can I delay or opt out of the move to ANZ?

Suncorp Bank customers can’t delay or opt out of the move to ANZ.

We understand change can raise questions, so you’ll receive support and clear communication throughout the move to help make the move as smooth as possible. To talk through your options, please contact Suncorp Bank.

Important information

Information relating to the move from Suncorp Bank to ANZ is of a general nature and is being provided without taking into account your particular financial needs, circumstances and objectives. While every effort has been made to ensure the accuracy of the information, it is not guaranteed. You should obtain professional advice before acting on the information in this website. It does not constitute legal or tax advice, and you should seek expert advice in this regard.

Australia and New Zealand Banking Group Limited (ABN 11 005 357 522) (ANZ) acquired Norfina Limited (ABN 66 010 831 722) (Suncorp Bank) on 31 July 2024. As Suncorp Bank is now part of the ANZ Group, it may be necessary to vary the terms of your Suncorp Bank product to match the terms of a similar ANZ product. This means you may end up with a product that has different terms and features to those you initially applied for. In any event, Suncorp Bank will provide you with a more detailed notice of these changes if the variation applies to your products. A full list of changes relating to the current product offerings can be found at suncorpbank.com/variation. Please contact us if you have any questions or if there is a feature that is important to you.

The SUNCORP brand and Sun Logo are used by Suncorp Bank (Norfina Limited ABN 66 010 831 722) under licence and Suncorp Bank is not part of the Suncorp Group.