We’ve introduced new security features to make Internet Banking even safer but just as simple and easy to use as before.
All you need to do is select and answer three challenge questions. These questions and answers are personal to you and provide an extra level of security.
You may be prompted to answer these challenge questions from time to time when you are completing an action in Internet Banking.
Do I need to set this up?
Challenge questions are compulsory so you will need to set them up to be able to access Internet Banking.
How do I set up my security features?
Setting up your security feature is easy. Just follow the steps below.
Step 1 – Start the setup
This is the first page of the setup process. There are two options:
Option 1 – Start now
The setup process only takes a few minutes, so complete it now by selecting "Continue".
Option 2 - Set up next time (if applicable)
You can choose not to set up your challenge questions this time by selecting "Skip".
You cannot postpone indefinitely – you can skip setup the number of times indicated. After this, you’ll have to set up your challenge questions to access ANZ Internet Banking.
Step 2 – Select my challenge questions
Choose your first challenge question.
Type your personal answer in the answer field
Repeat these steps for questions two and three.
Take a moment to check the questions and their answers and be sure that you haven’t spelled anything incorrectly.
When you are comfortable that you have chosen a personal question with an answer you can easily remember select "Submit".
Selecting "Submit" will complete the setup process and take you to the confirmation page.
Choose questions that are personal to you, ones that only you know the answers to and that aren’t easily guessed.
Your answer should be one you will easily remember in the future.
You cannot use the same answer for all three questions.
Answers are case sensitive.
Be aware of spelling when typing answers - if there is a mistake it might contradict the answer you provide when the question is presented in the future
Your challenge questions and answers are like a PIN or password. You should keep these secret and not disclose them to anyone. Don’t write them down or record them anywhere. If you don’t follow these instructions, you may be liable for any loss arising from an unauthorised transaction.
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For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9699 6908) 24 hours a day, seven days a week.