Answer my challenge questions

Challenge questions help confirm your identity when you use ANZ Internet Banking. You may be asked to answer your challenge questions at various points whilst using Internet Banking.

You need to enter the answer to your challenge question and select "Continue" to proceed with your request.

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Send us a SecureMail

For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

Frequently asked questions

Use our frequently asked questions to find out more about getting started with ANZ Internet Banking and ANZ Internet Banking for Business.

What are challenge questions?

Challenge questions are a security feature that adds an extra level of protection. These are three questions that you set up with your own personal answers which help us verify your identity.

These questions and the answers are designed to be easy for you to remember but difficult for someone else to guess.

When will I be asked these questions?

You may be prompted to answer your challenge questions from time to time when we need to verify your identity in Internet Banking. This may be when you are completing certain transactions or logging into ANZ Internet Banking.

What if I forget my answers?

If you forget the answers to your challenge questions, we can reset them for you. Please call us to verify your identity on 13 33 50 (International callers: +61 3 9683 8833), 24 hours a day, 7 days a week.

Can I change my challenge questions/answers?

Yes, you can change your challenge questions at any time. Just go to 'Profile' menu within ANZ Internet Banking. To reset your challenge questions you will need to answer your existing challenge questions correctly. Please call us to verify your identity on 13 33 50 (International callers: +61 3 9683 8833), 24 hours a day, 7 days a week.

We can also help change your questions.

How does this improve security?

Challenge questions are a security feature that adds an extra level of protection for your transactions and personal information. These questions and answers are personal to you and help us verify your identity.

Along with challenge questions there is a range of security measures making ANZ Internet Banking even safer, including a Fraud Detection System, encryption, firewalls and automatic time-outs.