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Retry challenge question

You cannot complete this action at this time. This is because you have answered one or more of your challenge questions incorrectly.

  • If you think you have made an error in answering then select "Try again" to attempt to answer the questions again.
  • If you have forgotten the answers to your challenge questions please call us to verify your identity on 13 33 50 (International callers: +61 3 9699 6908) 24 hours a day, seven days a week.

     

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Send us a SecureMail

For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9699 6908) 24 hours a day, seven days a week.

Frequently asked questions

Use our FAQs to find out more about answering your challenge questions incorrectly.

  • For security reasons, we can not tell you the question(s) that you answered incorrectly.
  • Challenge questions are a security feature that adds an extra level of protection for your transactions and personal information. We’ve asked you to answer them before proceeding with the current action to help us verify your identity.
 
  • We will let you know if your answers do not match the answers you have previously set up. If you are unsure of the answers please call us to verify your identity on 13 33 50 (International +61 3 9699 6908) 24 hours a day, seven days a week. If you continue to enter incorrect answers you may have your access suspended as a precaution.

     

 

  • Yes, you can change your challenge questions anytime. Just go to the 'Profile' menu within ANZ Internet Banking. To reset your challenge questions you will need to answer your existing challenge questions correctly.
  • We can also help change your challenge questions. Just call us to verify your identity on 13 33 50 (International +61 3 9699 6908) 24 hours a day, seven days a week.