Challenge questions are a security feature that adds an extra level of protection for your transactions and personal information. We’ve asked you to answer them before proceeding with the current action to help us verify your identity.
We will let you know if your answers do not match the answers you have previously set up. If you are unsure of the answers please call us to verify your identity on 13 33 50 (International +61 3 9683 8833) 24 hours a day, seven days a week. If you continue to enter incorrect answers you may have your access suspended as a precaution.
Yes, you can change your challenge questions anytime. Just go to the 'Profile' menu within ANZ Internet Banking. To reset your challenge questions you will need to answer your existing challenge questions correctly.
We can also help change your challenge questions. Just call us to verify your identity on 13 33 50 (International +61 3 9683 8833) 24 hours a day, seven days a week.