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Browser and software settings

To get the most out of ANZ Internet Banking and our website, your mobile, tablet and computer need to meet some minimum requirements. You can fnd those requirements, plus more helpful information, outlined on this page.

What software and settings should I use?

Desktop

For the best experience of ANZ Internet Banking on desktop, we suggest using the latest versions of the following operating systems and browsers.

Windows

  • Google Chrome
  • Internet Explorer Version 11 and above
  • Mozilla Firefox
  • Microsoft Edge

MacOSX

  • Safari
  • Google Chrome
  • Mozilla Firefox

Mobile

For the best experience of ANZ Internet Banking on mobile and tablet, we suggest using the latest versions of the following operating systems and browsers.

Android

  • Google Chrome Mobile
  • Samsung Browser

Mac iOS

  • Mobile Safari

Alternative browsers and operating systems

We don’t support any beta versions or other alternative open source builds of the supported browsers. We also don’t support alternative operating systems such as Linux. We’re not saying ANZ Internet Banking won’t work with these browsers or operating systems, however we don’t currently have a formal quality assurance process for them.

Old browsers

Using an older browser may prevent you from logging into ANZ Internet Banking. Older browsers can also be prone to security issues and may not support certain Internet Banking features. To avoid these issues, we recommend using the most up-to-date version of your browser. You can download the most recent version of the browsers we support below.

Web browser downloads

Download Chrome 

Download Safari

Download Mozilla Firefox

Download Internet Explorer

Browser troubleshooting

Sometimes your browser is up to date but you stil can’t connect to ANZ Internet Banking. The most common issues that can stop you from being able to access Internet Banking are the presence of pop-up blockers, JavaScript being disabled, SSL Certifcate issues and problems with Cookies and temporary fles. Below you can find information on how to fix these issues.

Pop-up blockers

A pop-up blocker is designed to stop unwanted advertising or spam from opening in a new browser windowwhilst you’re online. Generally they only block pop-ups that open without your permission (i.e. without you clicking a link).

If you are concerned about your pop-up blocker interfering with your ANZ Internet Banking experience you can change your browser pop-up settings.

Cookies

A Cookie is a small file that ANZ allocates to each Internet browser used to visit the ANZ website. This cookiedoes not allow us to collect personally identifable information about you. The cookies are used for security, marketing and personalisation purposes, including:

  • to allocate an ANZ identifcation number to your Internet browser;
  • to determine if you have previously visited the ANZ website;
  • to identify pages you have accessed and Third Party websites you have accessed.

Most of the ANZ website operates by using this type of cookie. ANZ also uses Cookies for secure services (that is,an area where ANZ uses encryption, such as ANZ Internet Banking) on the ANZ website.

If your browser is confgured to reject all cookies you will be unable to use secure services on the ANZ website that require cookies in order to participate. Those services include (but are not limited to): online applications (e.g. applying for a product, surveys or ANZ locator tools); and ANZ Internet Banking.

SSL certifcate

SSL certifcates (Secure Sockets Layers) provide security for communications over the Internet. Sometimes theSSL settings on your computer may need to be adjusted to ensure they are not interfering with your ANZ Internet Banking session.

For help adjusting your SSL Certifcate information, give us a call on 13 33 50 (International callers: +61 3 9683 8833).

JavaScript disabled

JavaScript is a programming language that is often used to enable a new window or pop-up on a website. It canbe enabled or disabled on web browsers.

If JavaScript is disabled you will be unable to open a new window on your browser. This will mean you might not be able to log in to ANZ Internet Banking as the log in box opens in a new window. Within ANZ Internet Banking some functions such as viewing an online statement or viewing a detailed bill, which involve a new window opening, will be blocked if you have JavaScript disabled.

For help enabling JavaScript, give us a call on 13 33 50 (International callers: +61 3 9683 8833).

Need more help?

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Send us a SecureMail

For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

Frequently asked questions

We recommend using the most up-to-date version of your browser to get the best out of ANZ Internet Banking. Older browsers can be subject to security issues and may not support certain internet banking features.

The most common browser issues that can stop you from being able to access ANZ Internet Banking are the presence of pop-up blockers and problems with Cookies.

Pop-up blockers are designed to stop unwanted advertising or spam pop-ups, if you’re worried that your popup blocker might be interfering with your ANZ Internet Banking, you can change your browswer pop-up settings.

ANZ Internet Banking uses Cookies for functions such as online statements, so we recommend that you enable cookies for ANZ to make sure you can access these functions.

Other browser issues can include JavaScript being disabled and problems with SSL Certifcates. 

If you still can’t log in to ANZ Internet Banking, give us a call on 13 33 50 (or +61 3 9683 8833 from overseas).

Yes, you can use ANZ Internet Banking on your mobile device or tablet without having to download an app.

Alternatively we have mobile banking options including ANZ App. Learn more about our online banking solutions.