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Make a loan closure request


You can request to close your ANZ loan online at any time. This can be done via a SecureMail, which an ANZ Customer Service Consultant will respond to within 24-48 hours.

  • The amount required to pay out your loan may change according to the date on which it is paid. A revised pay-out figure should be obtained on that day.
  • An early repayment cost which is included in the pay out figure may change if interest rates change after the time this pay out figure is obtained.
  • If your loan is secured, government and bank fees and charges may apply when the security is discharged. These exit costs are not factored into this pay-out figure quotation.

How do I make a loan closure request? 

To make a loan closure request:

  • Go to the Home page, which is the first page you see when you log on to ANZ Internet Banking.
  • Select your loan account.
  • Select the "Loan closure request" link.

Step 1 - Read and accept the important information

Read the important information on the Loan closure request

Continue if you are happy with the information you've read.


Step 2 - Fill in the required information

Loan account details:

  • Account: select the loan account for which you want a pay-out figure, using the drop down list, 
  • or Account number: directly enter the loan account number
  • Loan type: select the type of loan from the drop down list.

Request details:

  • Reason for request: select a reason for requesting loan account closure by clicking on a circle in front of one of the reasons from the available list.
  • Request: type in your message.

Your contact details:

Supply your contact phone number and the most convenient time to contact you in case ANZ needs to contact you regarding your enquiry.

Click "Submit" button on the bottom right to proceed with your request.

 

Step 3 - View your loan closure request - confirmation

  • The "Loan closure request - confirmation" page will display confirming that a SecureMail has been sent to the ANZ on your behalf requesting the pay-out figure.
  • An ANZ Customer Service Consultant will respond to your enquiry within two bank business days.

Important notes

  • The amount required to pay out your loan may change according to the date on which it is paid.
  • A revised pay-out figure should be obtained on that day.
  • An early repayment cost which is included in the pay-out figure may change if interest rates change after the time this pay-out figure is obtained.
  • An ANZ Customer Service Consultant will respond to you via a SecureMail in regard to this request.
  • If your loan is secured, government and bank fees and charges may apply when the security is discharged. These exit costs are not factored into this pay-out figure quotation.
  • Fill in all the requested information on the "Loan closure request" page.

Need more help?

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Send us a SecureMail

For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

Frequently asked questions

Use our faqs to find out more about requesting a loan closure.

You will need the loan account number to request a closure of that loan.

  • You may also select the correct account from the drop down list to request a closure.

No. The loan closure request will only supply you with the pay-out figure on a particular loan account via a SecureMail.

  • The amount required to pay out your loan may change according to the date on which it is paid.
  • A revised pay-out figure should be obtained on that day.
  • If your loan is secured, government and bank fees and charges may apply when the security is discharged.
  • These exit costs are not factored into this pay-out figure quotation.

No. The loan closure request will only supply you with the pay-out figure on a particular loan account via a SecureMail.

  • You may cancel your ANZ Breakfree package by calling the ANZ Breakfree team directly on 13 33 12 between 8.00am and 8.00pm (AEST), Monday to Friday.
  • You will also be asked to fax us your details at least seven days before you need the cancellation to take effect.

You can contact ANZ for more information on your loan contract and loan payments:

  • For ANZ Home Loans and ANZ Residential Investment Loan enquiries, call 13 25 99, 8.00am to 8.00pm (AEST), Monday to Friday
  • For ANZ Personal Loans enquiries, call 1800 801 485, 8.00am to 8.00pm (AEST), Monday to Friday
  • For ANZ Business Loan enquiries, call 1800 801 485, 8.00am to 8.00pm (AEST), Monday to Friday.