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Make a loan closure request
You can request to close your ANZ loan online at any time. This can be done via a SecureMail, which an ANZ Customer Service Consultant will respond to within 24-48 hours.
- The amount required to pay out your loan may change according to the date on which it is paid. A revised pay-out figure should be obtained on that day.
- An early repayment cost which is included in the pay out figure may change if interest rates change after the time this pay out figure is obtained.
- If your loan is secured, government and bank fees and charges may apply when the security is discharged. These exit costs are not factored into this pay-out figure quotation.
How do I make a loan closure request?
To make a loan closure request:
- Go to the Home page, which is the first page you see when you log on to ANZ Internet Banking.
- Select your loan account.
- Select the "Loan closure request" link.
Step 1 - Read and accept the important information
Read the important information on the Loan closure request
Continue if you are happy with the information you've read.
Step 2 - Fill in the required information
Loan account details:
- Account: select the loan account for which you want a pay-out figure, using the drop down list,
- or Account number: directly enter the loan account number
- Loan type: select the type of loan from the drop down list.
Request details:
- Reason for request: select a reason for requesting loan account closure by clicking on a circle in front of one of the reasons from the available list.
- Request: type in your message.
Your contact details:
Supply your contact phone number and the most convenient time to contact you in case ANZ needs to contact you regarding your enquiry.
Click "Submit" button on the bottom right to proceed with your request.
Step 3 - View your loan closure request - confirmation
- The "Loan closure request - confirmation" page will display confirming that a SecureMail has been sent to the ANZ on your behalf requesting the pay-out figure.
- An ANZ Customer Service Consultant will respond to your enquiry within two bank business days.
Important notes
- The amount required to pay out your loan may change according to the date on which it is paid.
- A revised pay-out figure should be obtained on that day.
- An early repayment cost which is included in the pay-out figure may change if interest rates change after the time this pay-out figure is obtained.
- An ANZ Customer Service Consultant will respond to you via a SecureMail in regard to this request.
- If your loan is secured, government and bank fees and charges may apply when the security is discharged. These exit costs are not factored into this pay-out figure quotation.
- Fill in all the requested information on the "Loan closure request" page.
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Send us a SecureMail
For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.