Access your account statements and notices

It’s easy to view, save and share your account statements and notices in the ANZ App and Internet Banking. Here’s how.

View, download and print statements and notices

In the ANZ App
In ANZ Internet Banking

You can access your statements and notices for both open and closed accounts in the ANZ App.

For open accounts

For closed accounts (including cancelled credit cards)

Tap More, then View statements

Choose the account you want to view the statement for (closed accounts appear at the bottom of the list)

Tap on a statement to open it

To download or print your statement, tap the share icon at the top right of the screen. Simple!

Please note you can only view notices for closed accounts in ANZ Internet Banking.

What if all my accounts are closed?

You can access your statements and notices for both open and closed accounts in ANZ Internet Banking.

For open and closed accounts

Select your account

Click  View statements on the left

From the dropdown list, select the account you want to view the statement for

If you’re not looking for statements, select the Notices tab to see your list of available account notices

Click Download to open your statement in a new internet browser window

You can download or print your statement or notice by selecting the relevant icon or menu option within your internet browser. Done!

Want to log into ANZ Internet Banking?

Generate a Transaction Report

In the ANZ App
In ANZ Internet Banking

If your statements don't cover the date range that you need, you can generate a Transaction Report for the last 30, 60, 90 or 120 days. This report is available in the ANZ App for most deposit accounts.

Generate Transaction Report in ANZ App

From the home screen, select the account

Select the 'Statements' tab

Select Get a Transaction Report and follow the prompts.

This video is provided for general guidance and may not reflect the most recent updates to our website or app. Screens, steps, or features shown may vary slightly from the current experience, including the addition of new screens or changes in layout or wording. For the most accurate and up-to-date information, please refer to the live site.

If your statements don't cover the date range that you need, you can generate a Transaction Report for the last 30, 60, 90 or 120 days. This report is available for most deposit and loan accounts.

Generate Transaction Report in ANZ Internet Banking

Order a Replacement Statement

Your online statement or Transaction Report doesn’t have the date period you’re looking for? Order a replacement statement in a few simple steps.

In the ANZ App
In ANZ Internet Banking

Order replacement statement in the ANZ App

Order replacement statement in ANZ Internet Banking

From the homepage, select your account

Select View statements on the left

Select Order a replacement statement

Complete the form by choosing the account, date range/s and preferred delivery method (you can Add more dates here to enter multiple date ranges)

Select Submit, and you’re all sorted!

Once processed, it can take 3-5 business days to receive your statements by mail, or two business days by email.

Something doesn’t look right on your statement?

You can check the details and dispute a transaction in the ANZ App and Internet Banking.

Export transactions from the last 2 years

(Only available for open accounts^disclaimer)

In ANZ Internet Banking

Select your account from the homepage

Click Download at the top of the Transactions tab

Select the Time period

Select a Software package option from the dropdown

Click Download.

Tip: If you don’t have a spreadsheet or accounting software, a CSV file format can be opened with a plain text editor on your computer (such as Notepad).

FAQs

Why can’t I see or open online statements and notices?

If you see the error "This account is not eligible to receive online statements", the reason may be:

The account is not eligible for online statements and notices.
You are not eligible to view online statements and notices for this account.
A temporary system error (in which case we recommend you try again later).

If you can see your online statements and notices but they don’t open correctly in an internet browser window:

Ensure you have the latest version of Adobe Reader installed.
Have your pop-up blockers disabled and JavaScript enabled to correctly open your PDF online statements and notices in a new window or tab.
Try to export the transactions you wish to see.

If you can see your online statements and notices but they don’t open correctly in the ANZ App it may be caused by:

A temporary system error (in which case we recommend you try again later).
Your Statement may be too large: we suggest you download it using Internet Banking.

Can I get online statements and notices for accounts not linked to my ANZ App or Internet Banking?

Your accounts must be linked to your online banking to see online statements and notices. If you are unable to see any of your accounts, please use the link my accounts function on ANZ Internet Banking (this will take 24-48 hours to take effect), or you can Contact us.

What happens to my online statements and notices if I close all of my accounts?

You will lose access to historical online statements and notices if all accounts linked to the ANZ App or Internet Banking are closed. Before closing your accounts, we suggest you:

Save electronic copies to your computer or print statements and notices.
Update your account preference settings to Paper, which will ensure you receive any final statements and notices in the mail.

Note: There must be at least one active account linked to the ANZ App or Internet Banking to view online statements and notices for eligible accounts.

Can I change how often I receive my statements?

Yes, you can on some account types. Contact us to change the statement frequency.

How are online statements different to viewing the transaction in the transaction history?

Online transactions display the most current transactions. This transaction record is not an account statement.

Online statements, on the other hand, are scanned copies of paper statements generated periodically (monthly/quarterly/half yearly) and are dependent on the statement end date and other legal requirements.

How can I tell whose card was used to make a payment?

When viewing your statements, the last four digits of the ANZ credit card number used will appear under Card used. This will help you identify which card was used for a particular transaction.

What happens to online statements and notices if I lose my credit card?

You should report your lost or stolen credit card immediately by:

Blocking your card and reporting a lost or stolen card via the ANZ App
Calling 1800 033 844 (International callers +61 3 8699 6955) 24 hours a day, seven days a week.

Your historical account statements and notices for transactions made using the lost/stolen card will still be available to view online in the ANZ App via or Internet Banking. If your original card was lost or stolen, your preference in some instances may default back to Paper. Please check your statement and notice preferences and amend as necessary.

Why are my online notices not appearing?

As we are in the process of digitising our notices, some notices may not yet be displayed in the ANZ App or Internet Banking. There are also some notice types that will continue to be provided by mail only. When new notice types are digitised, they will be available to view in the ANZ App or Internet Banking by following the steps above.

Some notices will continue to be provided by mail.

What is the difference between "Processed" and "Transaction” date?

‘Processed’ refers to the date the transaction was processed into your account by ANZ.

‘Transaction Date’ refers to the date the transaction was carried out by the merchant.

Transactions will only appear after the merchant processes them and forwards the details to ANZ for processing.

Need more help?

Message us

For fast support, message us in the ANZ App. Available 24/7.

Message us in the app

Contact us

Don’t have the ANZ app? Download it now or find other ways to contact us.

Visit us

Find your local branch and book an appointment to visit us.

Find a branch

Important information

The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Terms and Conditions available here for iOS (PDF) and here for Android (PDF) and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.

90 days for V2 Plus accounts.

Return

When you choose to receive statements  “Online”, you are agreeing not to receive paper statements for that account. Please note, for users of ANZ Internet Banking for Business the option to switch off paper statements is not available.