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Order a replacement card

ANZ Internet Banking makes it easy for you to replace an ANZ Access, Visa Debit or Credit card that is close to its expiry date, damaged, faulty, or incorrectly signed.

To replace your card, you simply provide the card number and reason for replacement.

Note: In case of a card that has been lost or stolen, please immediately. How to report a lost or stolen card

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For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

Frequently asked questions

Use our frequently asked questions to find out more about ordering a replacement card.

Where do I go when I want to replace my card in ANZ Internet Banking?

If you are not a business customer, you can find the "Order a replacement card" link as follows:

Go to the Home page, which is the first page you see when you log on to ANZ Internet Banking

Select your credit card and you will be taken to the "Account Overview" page

Then select "Order a replacement card" from the "Account actions".

Can I continue to use my current card while I wait for the replacement?

Yes. You will be able to use the new card up until you have activated the new card.

My card might be lost or stolen what should I do?

If your card is lost or stolen, please let us know straight away. You can even block a misplaced card using the ANZ App and unblock it in seconds when it’s safely back in your possession. We can show you how.

How to report a lost or stolen card