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ANZ Internet Banking makes it easy for you to replace an ANZ Access, Visa Debit or Credit card that is close to its expiry date, damaged, faulty, or incorrectly signed.

To replace your card, you simply provide the card number and reason for replacement.

Note: In case of a card that has been lost or stolen, please immediately call 1800 033 844 (+61 3 8699 6955 from overseas). You can call us 24 hours a day, 7 days a week.

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For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

Frequently asked questions

Use our frequently asked questions to find out more about ordering a replacement card.

If you are not a business customer, you can find the "Order a replacement card" link as follows:

Go to the Home page, which is the first page you see when you log on to ANZ Internet Banking

Select your credit card and you will be taken to the "Account Overview" page

Then select "Order a replacement card" from the "Account actions".

Yes. You will be able to use the new card up until you have activated the new card.

Do not use ANZ Internet Banking. Instead, please immediately call 1800 033 844 (+61 3 8699 6955 from overseas).

Yes. Business cards can be replaced using this form.

Yes. If you are an additional cardholder, you can use this form to request a replacement for your card.

You should receive your card in the post within 5-7 working days.

ANZ will send the card to the most recent address you have provided us. 

If your address has changed recently, you should update it right now. 

Update my details

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