Complaint form

• Product You Are Writting About
• Your details
• Other - ANZ Customer
• ANZ customer yes
• Contact details

Which product are you writing about?

Please Select Credit card Transaction or savings accounts Home loans ANZ Plus accounts or home loan Insurance or wealth products Personal loan Asset finance Foreign exchange Business accounts Business merchant facility Business loans Commercial cards Not product related

What does your complaint most closely relate to?

Please Select Account set-up and maintenance Advice ANZ services (branch, digital, phone) Closure process Collections Credit assessment Credit reporting Disclosure Fees, interest, rewards Financial difficulty and hardship Fraud and scams Insurance claims Lending fulfilment Organisational structure and marketing Privacy and confidentiality Product features, offers, sales Remediation Service quality Disputed transaction (quote your dispute reference number) Transactions and payments Something else

Please provide details of your complaint

Please provide details of the outcome you are looking to achieve or how best we can address your complaint

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Your details

Are you an ANZ or ANZ Plus customer?

Yes

No

Other

ANZ agents or third parties submitting a complaint on behalf of a customer, please select "Other".

What is your relationship to the customer?

Third Party Contact Centre Agent Third Party Representative Other

What date did the customer raise the complaint?

Have you resolved this complaint with the customer?

Yes

No

If resolved, what date did you resolve this complaint with the customer

Please provide details of the resolution reached with the customer

Contact information as an ANZ Agent or Third Party Representative/Contractor

Name of ANZ Agent or Third Party Representative/Contractor

Company Name of ANZ Agent or Third Party Representative/Contractor

Contact number of ANZ Agent or Third Party Representative/Contractor

Email address of ANZ Agent or Third Party Representative/Contractor

Is the customer potentially experiencing financial hardship or vulnerability?

Yes

No

Customer Information

First Name

Last Name

How would you like to be contacted?

Phone

Email

*If you have selected email, we will only use your phone number if we need to contact you urgently.

*If you have selected phone, we will only use your email address if we need to contact you urgently.

Contact number (please include area code)

Email address

Street Address

Suburb

Postcode

Country

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