Settlements and Discharges

ANZ Mortgage Enquiries and Settlement Bookings

ANZ Purchase Settlement booking process – Online bookings available for selected settlements

ANZ, with our provider SAI Global Property, offers an online Self Service settlement booking portal for Purchase only Home Loan settlements.

The online option will make it quicker and easier to book your customer's settlement, and gives you the flexibility to book 24 hours a day, seven days a week.

Eligible settlements can be booked via the following link using the reference number and SSB Key provided in your Self Service Booking Invitation:

Online booking

Full details of this new service can be found in the attached communication:

Online bookings now available for selected settlements (PDF 24kB)

To help us deliver an efficient and effective settlement function, please adhere to our settlement cut off times.

• Mortgage purchases (PDF 16kB)
• Mortgage releases (PDF 36kB)

Key contacts

To book a settlement please call SAI Global Property:

 1300 012 708

For all other enquiries please call:

 1800 603 361

Important information

Contact hours - Customer Settlement Enquiries:

8am - 6pm, Monday to Friday AEST

Discharge Documentation

ANZ Discharge and Variation Authority

Please use the ANZ Discharge and Variation Authority (PDF 264kB) when requesting a security discharge or variation. The ANZ Discharge & Variation Authority form captures all discharge/variation scenarios including the following:

• Sale
• Partial release
• Nil debt (loan repaid)
• Refinance
• Internal ANZ refinance
• Swap
• Non-Settlement variation
• Section 27 (Victoria properties only)
• Change to previously submitted request.

Please note:

• ANZ requires one business day to create your request once submitted
• ANZ requires a minimum of seven business days to process a request
• ANZ requires an additional five business days for processing where a reassessment is required

ANZ Production of Title

Please use the ANZ Production of Title Request Form (240 kB) when requesting ANZ to produce a title at the Land Titles Office. The ANZ Production of Title Request form captures all production/title scenarios including the following:

• Subdivision 
• Request for Subsequent Mortgage 
• Transfer of ownership/Change of name 
• Deceased Estate/Bankruptcy 
• Lease 
• Easement/Covenant 
• Boundary Realignment 
• Resumptions

Please note:

• ANZ requires one business day to create your request once submitted
• ANZ requires a minimum of 10 business days to process a Production of Title Request Form.