Settlements and discharges

ANZ mortgage enquiries and settlement bookings

Changes to the ANZ Settlement booking process – Online bookings now available for selected settlements

ANZ is pleased to announce that together with our provider SAI Global Property, we now offer an online Self Service settlement booking portal for Purchase only Home Loan settlements.

This new online option will make it quicker and easier to book your customer's settlement and give you the flexibility to book 24 hours a day, 7 days a week.

Eligible settlements can be booked via the following link using the reference number and SSB Key provided in your Self Service Booking Invitation:

ANZ Bank's Home Loan Settlement Process

For Practitioners

For information only. No action required.
From March 2016, ANZ customers will begin receiving an SMS to confirm their settlement has been booked.
ANZ is sending this SMS to customers to increase transparency of the settlement process for them in response to feedback received.
When using the ANZ online booking system, please ensure the booking is completed accurately the first time as any/all subsequent changes will be SMSed to ANZ customers.
Previously, you may have used the online booking tool to tentatively lock in a date and time for settlement, moving forward we ask that you enter confirmed bookings as changes to date, time etc. will result in multiple text messages being sent.

Online booking

Full details of this new service can be found in the attached communication:

Online bookings now available for selected settlements (PDF 24kB)

To help us deliver an efficient and effective settlement function, please adhere to our settlement cut off times.

Key contacts

For purchase, release, CBD and regional settlement bookings please call:

1800 765 269 (VIC, NSW, ACT, SA, NT, TAS, WA)

1800 603 361 (QLD)

For all enquiries please call:

1800 603 361

ANZ Discharge and Variation Authority

Please use the ANZ Discharge and Variation Authority (PDF 264kB) when requesting a security discharge or variation. The ANZ Discharge & Variation Authority form captures all discharge/variation scenarios including the following:

Sale
Partial release
Nil debt (loan repaid)
Refinance
Internal ANZ refinance
Swap
Non-Settlement variation
Section 27 (Victoria properties only)
Change to previously submitted request.

ANZ Production of Title

Please use the ANZ Production of Title Request Form (240 kB) when requesting ANZ to produce a title at the Land Titles Office.