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Stay Cyber Safe!

Be alert to scams! If it looks too good to be true, it probably is. Scams are attempts by criminals to purposefully and maliciously mislead you in order to get your money.

Take a look at our tips below and learn more about how to protect yourself online.

Tip 1

Hang up the phone on callers* asking for personal information (e.g. passwords, Shield details or one-time-passwords)

If a phone caller demands personal information or urgent action, hang up and ring the organisation back using details found on an official website.

* Even if the caller appears to come from ANZ or from any organisation you know.

Tip 2

Be careful when shopping online

  • Always use an online shopping service that is reputable and legitimate (consider: reviews, time in business, is there a padlock next to the URL?).
  • Avoid clicking links in emails, SMS texts or popups, instead access websites directly through your web browser.
  • Remember, if a deal sounds too good to be true, it probably is.

Tip 3

Beware of scam emails (phishing) and messages (SMS, WhatsApp, Social Media DM’s)*

Phishing attacks increase during the holiday season. Be on the lookout for suspicious text messages or emails, such as fake offers encouraging you to get in quick, virtual cards, urgent requests to update or unblock your bank accounts or unusual/unexpected parcel delivery notifications – these are often fake!

*Even if the message appears to come from someone you know/a loved one.

For more information on scams and how to avoid them, visit the Australian Government website

Keep yourself secure

We're working every day to help keep you secure online, however it's also your responsibility to keep yourself secure. With new scams regularly surfacing, it’s important to educate yourself on the most common types of scams so you know what to look out for. To help you, here are some suggestions of simple steps you can take to further improve your level of security:

  • Call out anything suspicious relating to your ANZ banking by reporting it to us and report wider concerns to Scamwatch or The Australian Cyber Security Centre 
  • Learn about the different types of scams, how to protect yourself from them and sign up for alerts from the ACCC’s Scamwatch and The Australian Cyber Security Centre
  • If an email, call or SMS seems unusual, check it through official contact points (e.g. published phone number) before acting (e.g. clicking on links, opening attachments or following any payment instructions)
  • Type website addresses into your browser’s address bar rather than clicking on any links that you’ve been sent
  • If you’ve changed your number, lost your phone or are planning to travel overseas let us know (Personal Banking or Business) so we can try to tell you about any unusual account activity

Download ANZ’s flyer on how to protect yourself online (PDF)

Download the ACCC’s Little Black Book of Scams

Contact us

Report a lost or stolen card

Find out how

Learn more about our ANZ Fraud Money Back Guarantee

Received an ANZ hoax or suspicious message?


Send us an email

Report fraudulent or unusual activity

Personal Banking Customers:
13 33 50  +61 3 9683 8833

Business Customers using ANZ Transactive:
13 70 28  +61 3 8693 7153 

How to be safe online

Understand how to protect your information when you're online.

Learn more about safety online

Credit card security

All ANZ credit cards are protected by a range of security measures.

Learn about credit card security

Working from home securely

Changing the way we work and communicate brings new opportunities and challenges. 

Learn about working from home securely

ANZ Privacy Centre

Find out how we manage and protect your personal information, particularly when providing a product or service to you.

Visit our ANZ Privacy Centre

This information seeks to raise awareness and provides general information only. It may be necessary or appropriate  to ensure that measures are taken in addition to, or in substitution for, the measures presented having regard to your particular personal or business circumstances.