Data Breach Customer Support
With a number of cyber-attacks and data breaches recently in the media, we understand many of our customers may be affected and this may be a stressful time.
At ANZ, we’re working 24/7 to help keep your banking details secure. And we’ll support our customers during this time.
If you're an affected ANZ customer, we'll work with you to understand what's happened and what you can do.
Below is a list of useful resources and frequently asked questions. We will update them as the situation changes.
We understand you may have attempted to contact us.
We are experiencing high call volumes and wait times are longer than usual. Where possible, you may also contact us using digital banking options, including the ANZ App 'message us' service or via Internet Banking.
Please be assured, if you are unable to use digital banking options, we are here to assist you, and appreciate your patience while waiting to get through to us.
This information seeks to raise awareness and provides general information only. It may be necessary or appropriate to ensure measures are taken in addition to, or in substitution for, the measures presented having regard to your particular personal or business circumstances.
Learn more about safeguarding your data and the steps we take to protect you and your money by visiting our ANZ Security Centre.