What can I do if I've been scammed?
1. Report it to us
If you suspect a scam or notice an unfamiliar or suspicious transaction:
- Send us a message us in the ANZ Plus App – we’ll begin investigating.
- Tap the transaction for more details, select ‘Something not right?’ and follow the prompts.
2. Manage your cards
Lock and replace any cards you believe may have been used by scammers.
You can do this via card controls, located in the Card icon in the top right of the home screen of the ANZ Plus app:
- Lock your card to temporarily block access.
- Cancel or replace your card if it’s lost, stolen, or compromised.
3. Protect yourself further
- Stop all communication contact with the scammer and consider the following steps.
- Save any evidence – messages, receipts and screenshots – this can help with our investigation.
- Reset any compromised PINs, passwords, or passkeys.
- Consider reporting the scam to the police or the platform involved.
4. Resources
If you’ve been affected by a scam, here are some organisations available for support.
- ReportCyber: report scams involving stolen money or personal information to ReportCyber, run by the Australian Signals Directorate.
- Scamwatch: help protect others by reporting scams to Scamwatch.
- ASIC: learn more about how to spot a scam and help protect yourself.
- IDCare: get support for identity theft and cyber security concerns at IDCare.
- Services Australia: for scams involving Centrelink, Medicare or Child Support, call the scams and identity helpdesk on 1800 941 126.
- National Debt Helpline: If you’re struggling financially, you can call 1800 007 007 or visit ndh.org.au for free, confidential advice.
- Emotional support: talk to someone you trust, or you can reach out to Lifeline or Beyond Blue.