Shaq Johnson

Shaq Johnson Head of Customer Protection, ANZ

About Shaq Johnson

Shaq Johnson is the Head of Customer Protection at ANZ, where he leads efforts to combat fraud and scams. His role covers operations, analytics, investigations and Capability across multiple jurisdictions.

Shaq has over 20 years of experience in Financial Crime Prevention and holds a Bachelor of Arts with a major in Criminology and a Graduate Diploma in Law. He is also the Chairman of the Australian Financial Crimes Exchange (AFCX), and he is involved in various strategic industry initiatives to combat fraud and scams.

Shaq Johnson

Head of Customer Protection, ANZ

/content/dam/anzcomau/bluenotes/images/authors/shaq-johnson-profile-pic.jpg

ARTICLES BY SHAQ JOHNSON

Scams

Redefining scam prevention through trusted partnerships

Shaq Johnson Head of Customer Protection, ANZ

Nearly a year into our BioCatch Trust partnership, we’re seeing the real-world impact of that collaboration.

2025-07-17 00:00
Scams

Buckle in to battle scam scourge

Shaq Johnson Head of Customer Protection, ANZ

How the lessons learned from the road safety battle can be applied to fight the modern scourge of scams.

2025-02-20 00:00
Financial literacy

Shutting down the mule trade

Shaq Johnson Head of Customer Protection, ANZ

Criminals can trap Australians into acting as “money mules” – helping to launder billions of dollars by transferring illegal funds between accounts. An ANZ pilot is disrupting the trade.

2023-08-10 11:26
Technology

New ways to thwart scammers

Shaq Johnson Head of Customer Protection, ANZ

Scams are becoming so sophisticated they are difficult for customers to spot. Companies must constantly adapt and refine measures to protect customers and the wider community.

2023-06-22 15:55
Tech

Fighting the next war against scams

Shaq Johnson Head of Customer Protection, ANZ

As the threat from financial scams and identity theft evolves, banks and customers must be increasingly agile and savvy to keep up.

2022-08-15 12:57

Top