Banking with ANZ should feel simple and reliable. When it doesn’t, the issue is rarely about intent, it’s about execution. This is where Group Operations plays a critical role in delivering ANZ 2030 and winning the preference of our customers, shareholders and the community.
At its core, our focus in Operations is on simplification. Simpler processes lead to better outcomes for our people and our customers. In Group Operations, we have a broad and complex remit, supporting customers directly while also enabling the wider enterprise. Our role is to cut through complexity, break down silos and bring teams together to consolidate processes, remove duplication and operate in a more consistent way.
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We’re still early in this journey. Group Operations came together seven months ago, and there’s a lot more to do, but we’ve already made strong progress in some important areas. Our Suncorp Bank Integration plans are on track to migrate 1.2 million customers to ANZ next year. We’re improving customer experience by strengthening and evolving our Know Your Customer (KYC) program. And we’re addressing legacy processes that have not always delivered the experience our customers deserve.
While we’re working to deliver at pace, we’re also focused on sustainable, quality outcomes. We’re designing solutions that are repeatable, work across the bank and deliver lasting, meaningful change.
I joined ANZ because I believe in the ambition of ANZ 2030. What I’ve seen since arriving is a committed team that genuinely cares about our customers and each other. Add to that a clear, unified goal with our customers at its centre, and I have no doubts that we’re on track to build a simpler, stronger ANZ for the future.