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Important information about ANZ Staff Cheque and Retired Officer Cheque Accounts

As part of our work to simplify products and services, we have now closed all ANZ Staff Cheque and Retired Officer Cheque accounts.

At ANZ, we’re working to simplify our products and services. As a result, we have closed all ANZ Staff Cheque and Retired Officer Cheque Accounts. This change allows us to continue our focus on a simpler bank with less complexity. We apologise for any inconvenience this may have caused.

What you need to know

We previously wrote to you to let you know that all ANZ Staff Cheque and Retired Officer Cheque accounts will be closed and no longer available for use.

Following account closure, we have sought to return any remaining credit balance in your ANZ Staff Cheque and Retired Officer Cheque account(s) within 10-15 business days of the closure date.

You may have received another notification from us letting you know how we have returned any remaining credit balance in your ANZ Staff Cheque and Retired Officer Cheque account(s).

What happens after my account is closed?

All ANZ Staff Cheque and Retired Officer Cheque accounts are now closed and are no longer available for use. 

As a result of the account closure, the following services may have been impacted (where applicable): 

  • Any linked ANZ formal overdraft facilities have also been closed and cannot be used. 
  • Automated debits and credits will need to be updated, as they will be rejected 
  • Any ANZ debit card where your ANZ Staff Cheque or ANZ Retired Officer Cheque account was the nominated default account for your card has been cancelled and can no longer be used
  • If your account was linked to a PayID; it has also been cancelled 
  • If this account was your only account with ANZ, you will no longer have access to the ANZ App and/or Internet Banking. In this instance, we will seek to send your final account statement by mail.

If you have any questions regarding the closure of ANZ Staff Cheque and Retired Officer Cheque accounts, you can: 

  • contact us on 1800 317 366 or +613 8699 6987 (if overseas) Monday to Friday, 9am to 6:30pm Sydney/Melbourne time (excluding national public holidays); or
  • book an appointment at your nearest ANZ Branch.

Frequently asked questions

Your account has been closed as part of our work to simplify our products and services.

You may have received a notification from us which tells you how we have returned any remaining balance in your account(s).

If you have an eligible alternate ANZ account, the notice will tell you that we have returned any remaining balance via EFT to that account.

Otherwise, the notice will tell you that we have mailed you a bank cheque. If your address details are not up to date on our record, this may delay or prevent us from mailing the bank cheque to you. 

If you have any questions regarding the account closure or accessing any remaining credit balance in your ANZ Staff Cheque and Retired Officer Cheque account(s), please contact us on 1800 317 366 or +613 8699 6987 (if overseas) Monday to Friday, 9am to 6:30pm Sydney/Melbourne time (excluding national public holidays).

We will seek to return any remaining balance via EFT to an alternate ANZ account that is held in the same account name(s), with the same signing authority, and that otherwise meets our eligibility criteria.

If you would like to discuss an alternative payment arrangement, please contact us on 1800 317 366 or +613 8699 6987 (if overseas) Monday to Friday, 9am to 6:30pm Sydney/Melbourne time (excluding national public holidays).

If you have other accounts with ANZ, you can continue to access the ANZ App and/or Internet Banking for those accounts in the usual way.

If your only account with ANZ is an ANZ Staff Cheque or Retired Officer Cheque account, you’ll no longer be able to use the ANZ App and/or Internet Banking after your account is closed. In this instance, we will seek to send your final account statement by mail.

If you would like a copy of your account statements and no longer have access to the ANZ App and/or Internet Banking, please contact us on 1800 317 366 or +613 8699 6987 (if overseas) Monday to Friday, 9am to 6:30pm Sydney/Melbourne time (excluding national public holidays).

If you choose not to transfer your account to a new ANZ account type, your PayID will be closed once the account is closed.

Upon account closure, you may receive an SMS notifying you of an update to your PayID.

Your ANZ Debit card will be cancelled if you had an ANZ Staff Cheque or ANZ Retired Officer Cheque account as the nominated default account for your card. If we cancel your ANZ Debit card, you’ll be unable to use it for any other ANZ account(s) linked to that card. You’ll also need to dispose of it securely.

Regardless of whether your ANZ Staff Cheque or ANZ Retired Officer Cheque is the nominated default account for your card, you will no longer be able to access the ANZ Staff Cheque and Retired Officer Cheque accounts using your ANZ Debit card once your account is closed.

Any other questions?

If you have any questions or you’d like to discuss any of the details regarding this change, please contact us on

1800 317 366 or +613 8699 6987 (if overseas) Monday to Friday, 9am to 6.30pm Sydney/Melbourne time (excluding national public holidays).

Quote the reference DDPSRO

Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider whether it is appropriate for you.

ANZ recommends you read the terms and conditions that apply to any product you are considering, acquiring or continuing to hold. Terms and Conditions are available at anz.com or by calling 1800 317 366. Fees, charges and eligibility criteria apply.

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