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Important Information about ANZ Staff and Retired Officer Cheque Accounts

As part of our work to simplify products and services, we’re closing all ANZ Staff and Retired Officer Cheque Accounts.

At ANZ, we’re working to simplify our products and services. As a result, we’re closing ANZ Staff and Retired Officer Cheque Accounts. This change allows us to continue our focus on a simpler bank with less complexity.

Please select which account type you have

What you need to know

From 20th May 2025, we will be closing all ANZ Staff Cheque accounts. 

We’ve written to you to let you know when your ANZ Staff Cheque account(s) will be closed and no longer available for use.

After the closure date, you will no longer be able to use your ANZ Staff Cheque account and we will seek to return any remaining credit balance in your account within 10-15 business days.disclaimer

We’ve sent you a notification to let you know how we’ll send you any remaining balance in your account(s).

Would you like to transfer to a different ANZ account type?

You still have the option to transfer your ANZ Staff Cheque account(s) to another ANZ account type. This may allow you to maintain:

  • Your BSB and Account Number
  • Automated Debits and Credits
  • Access to the ANZ App, Internet Banking and Phone Banking
  • Your ANZ Visa Debit card if you have one

If you would like to retain these details, please contact us on 1800 317 366

For more information on other ANZ account types please visit https://www.anz.com.au/personal/bank-accounts/calculators-tools/compare-bank-accounts/

What do I need to do?

Regular payments 

If you choose not to change your account(s) to another ANZ account type, you’ll need to cancel or update all regular payments linked to the ANZ Staff Cheque account(s), such as direct debits or standing authorities arranged with a merchant or recurring payments that you set up on your ANZ App or Internet Banking.disclaimer

This may include:

  • Your salary or wages
  • Government payments and dividends
  • Loan or credit card repayments
  • Insurance premiums, mobile phone and utility bills.

It’s important that you update or cancel your regular payments before closure of your account(s) as you will be liable for payments that are rejected. We provided a list of regular payments from the last 13 months to help you with this.

 

What if I don’t take any action?

After the closure date, you will no longer be able to use your ANZ Staff Cheque account(s), and any remaining credit balance in your account(s) will be returned to you within 10-15 business days.disclaimer

If this is your only ANZ account, once the account closure has been finalised, you’ll no longer be able to see your account, account balance or transactions in ANZ App or Internet Banking.

Frequently asked questions

Your ANZ Staff Cheque account is being closed as part of our work to simplify our products and services.

If you choose not to transfer your ANZ Staff Cheque account(s) to a new ANZ account type, we will finalise any pending transactions on the account(s) and seek to return any remaining balance to you within 10-15 business daysdisclaimerof the closure date shown on the notice we sent you.

We sent you a notice which tells you how we'll seek to return any remaining balance in your ANZ Staff Cheque account(s).

If you have an eligible alternate ANZ account, the notice will tell you we’ll seek to return any remaining balance via EFT to that account.

Otherwise, the notice will tell you that we’ll mail you a bank cheque. Please contact us before 20th October 2025 if you need to update your contact details.

Alternatively, if you would like to speak to us about transferring your existing account to another ANZ account type or to discuss your banking needs, please contact us on 1800 317 366 or +613 8699 6987 from overseas Monday to Friday 9am to 6:30pm Sydney/Melbourne time.

If you don’t have an alternate eligible ANZ account, we will try to send you a cheque in the mail.

Please ensure you contact us no later than 20th October 2025 with any changes to your contact details to ensure you receive it.

We will seek to return any remaining balance via EFT to an alternate ANZ account that is held in the same account name(s), with the same signing authority, and that otherwise meets our eligibility criteria.

If you would like to speak to us about transferring your existing account(s) to another ANZ account type, or to discuss your banking needs, please contact us.

If you have authorised a merchant to debit your account(s) by giving your account or card details, you’ll need to contact them to cancel or update these details. If you don’t do this before the closure date, you will be liable for payments that are rejected.

If you have a periodical payment set up on your account(s), please contact us to discuss alternative payment options.

If you currently have recurring transactions that you set up in the ANZ App or Internet Banking, you’ll need to log in and update these prior to the closure date.

If you have other accounts with ANZ, you can continue to access the ANZ App and/or Internet Banking for these accounts in the usual way.

If this is your only account with ANZ, you’ll no longer be able to use the ANZ App and/or Internet Banking after your account is closed.

If you currently receive your statements online, please log in to the ANZ App or Internet Banking before your ANZ Staff Cheque account closes and save or print any ANZ statements that you wish to keep. Your final account statement will be sent to the mailing address on our records.

Please ensure you contact us if you need to update your details.

If you choose not to transfer your account to a new ANZ account type, your PayID will be closed once the account is closed.

Upon account closure, you may receive an SMS notifying you of an update to your PayID.

If there is an ANZ formal Overdraft facility linked to the ANZ Staff Cheque account at the time of account closure, this will also be closed. If you need to make alternative arrangements, please contact us on 1800 317 366 Monday to Friday 9am to 6:30pm Sydney/Melbourne time (excluding national public holidays) or visit an ANZ branch.

What you need to know

From November 2025, we will commence closing all ANZ Retired Officer Cheque accounts. 

We've written to let you know when your ANZ Retired Officer Cheque account will be closed and no longer available for use.

Once your account is closed, you’ll no longer be able to use your ANZ Retired Officer Cheque account, and we will seek to return any remaining credit balance in your account within 10-15 business days.disclaimer

If you haven't already transferred your account to another ANZ account type, we may have sent you a reminder notice to let you know how we plan to return any remaining credit balance in your account(s).

Once the account closure has been finalised, if this is your only ANZ account, you’ll no longer have access to the ANZ App or Internet Banking.

Would you like to transfer to another ANZ account?

You still have the option to transfer your account to another eligible ANZ account type up until your closure date. If this occurs, you could maintain:

  • Your BSB and Account Number
  • Automated Debits and Credits
  • Access to the ANZ App, Internet Banking, and Phone Banking
  • Your ANZ Visa Debit card if you have one

If you would like to transfer your account, you can:

  • Contact us on 1800 317 366 to discuss your options
  • Book an appointment at your nearest ANZ Branch

Please note, the ANZ Retired Officer Cheque account transfer request form has been removed and is no longer available for use.

If your ANZ Retired Officer Cheque account has not been closed and you’d like to transfer your account to another eligible ANZ account type after this date, please contact our dedicated team on the number listed above.

Other ANZ account types have different features, fees and charges to your ANZ Retired Officer Cheque account. You should consider the terms and conditions that apply.

For more information on other ANZ account types, please refer to: https://www.anz.com.au/personal/bank-accounts/calculators-tools/compare-bank-accounts/ 

How can I access my funds if I don’t transfer my account?

If you have chosen not to transfer to another eligible ANZ account type, you can transfer or withdraw any remaining credit balance from your ANZ Retired Officer Cheque account before the account closure date. If you choose to do this, it may help avoid delays in accessing any remaining credit balance in your account.

Alternatively, we will seek to return any remaining balance to you within 10 -15 business daysdisclaimerafter the closure date. You may have received a reminder notice from us letting you know how we plan to return any remaining credit balance in your account(s). Please note, if you’ve already transferred your ANZ Retired Officer Cheque account to another ANZ account type, you may not have received a reminder notice.

What do I need to do?

Regular payments

If you choose not to transfer your ANZ Retired Officer Cheque account to another eligible ANZ account type, you’ll need to cancel or update all regular payments linked to your account.

Please refer to the Frequently Asked Questions below for more information about regular payments and how these can be cancelled or updated.

What happens if I do nothing?

After your account has been closed:

  • we will seek to return any remaining credit balance, including credit interest paid (if applicable), within 10-15 business daysdisclaimer;
  • if your account is linked to a PayID, it will automatically be cancelled;
  • any linked account facilities, such as Overdraft or Cheque books will be closed or no longer available to use;
  • any ANZ debit cards will be cancelled where the ANZ Retired Officer Cheque account is the nominated default account;
  • a final account statement will be issued;
  • if this is your only ANZ account, once the account closure has been finalised, you will no longer have access to the ANZ App or Internet Banking

If, after the account closure you no longer have access to the ANZ App or Internet Banking, we may issue your final account statement by mail.

Frequently asked questions

At ANZ, we’re working to simplify our products and services. As a result, we are closing all ANZ Retired Officer Cheque accounts pursuant to the ANZ Staff and Retired Officer Cheque Account Terms and Conditions. This change allows us to continue our focus on a simpler bank with less complexity.

If you choose not to transfer your ANZ Retired Officer Cheque account to another eligible ANZ account type, you’ll need to cancel or update all regular payments linked to your account.

It’s important that you update or cancel your regular payments before closure of your account, otherwise they may be rejected. We provided a list that we’ve potentially identified as regular payments from the last 13 months to help you with this.

Types of regular payments you may need to cancel, or update include:

  • Standing authorities set up using your card number. These can be cancelled or updated by contacting the merchant
  • Direct debits set up using an account and BSB number. These can be cancelled or updated by contacting us on the details below
  • Periodical payments on your account (payments that have been set up for you by a banker either over the phone or in person). You will need to contact us to discuss alternative arrangements
  • Direct credits or payments coming into your account. You will need to contact the payee directly to update these payments.


Alternatively, if you’d like to discuss options for transferring your account to another eligible ANZ account type, please call 1800 317 366 or +613 8699 6987 (if overseas) Monday to Friday between 9.00am – 6.30pm Sydney/Melbourne time (excluding national public holidays) or visit an ANZ branch.

If you have recurring payments set up in the ANZ App or Internet Banking, you’ll need to log in and update these prior to the closure date, otherwise, they may be rejected.

Your ANZ Access card will be cancelled if your ANZ Retired Officer Cheque account is the nominated default account for your card. If we cancel your ANZ Access card, you’ll be unable to use it for any other ANZ account(s) linked to that card. You’ll also need to dispose of it securely.

Regardless of whether your ANZ Retired Officer Cheque account is the nominated default account for your card, you will no longer be able to access your ANZ Retired Officer Cheque account using your ANZ Access card once your account is closed.

ANZ is phasing out ANZ Access cards. If you have not already, you may receive a separate notification from us if you have ANZ Access cards that we don’t cancel in the circumstances described above.

If you have any questions about your ANZ cards, please call our dedicated team on 1800 317 366 or +613 8699 6987 (if overseas) Monday to Friday, between 9:00am – 6:30pm Sydney/Melbourne time (excluding national public holidays).

Your ANZ Visa Debit card will be cancelled if your ANZ Retired Officer Cheque account is the nominated default account for your card.

If we cancel your ANZ Visa Debit card, you’ll be unable to use it for any other ANZ account(s) linked to that card. You’ll also need to dispose of it securely.

Regardless of whether your ANZ Retired Officer Cheque account is the nominated default account for your card, you will no longer be able to access your ANZ Retired Officer Cheque account using your ANZ Visa Debit card once your account is closed.

If you have any questions about your ANZ cards, or if you would like to order a new card, please call our dedicated team on 1800 317 366 or +613 8699 6987 (if overseas) Monday to Friday, between 9:00am – 6:30pm Sydney/Melbourne time (excluding national public holidays).

We may need your consents before we can transfer your ANZ Retired Officer Cheque account to another ANZ account type. For example, depending on how your account was set up, we may need to obtain consent from all account holder(s) and signing authorities on the account.

You still have the option to transfer your account to another eligible ANZ account type up until your closure date. If this occurs, you could maintain:

Your BSB and Account number

Any existing access to the ANZ App, Internet Banking, ANZ ATMs, and Phone Banking

Any existing regular payments (for example, direct debits) set up on the account

Your ANZ Visa Debit card if you have one

Any existing authorities and/or signatories will also be transferred to the new account unless you tell us otherwise.

If you would like to transfer your account or discuss your banking needs, you can contact us on 1800 317 366 Monday to Friday 9.00am to 6.30pm Sydney/Melbourne time (excluding national public holidays). Alternatively, you can book an appointment at your nearest ANZ Branch.

The ANZ Retired Officer Cheque account transfer request form has been removed from our website and is no longer available for use.

If you would like to speak to us about transferring your existing account to another eligible ANZ account type or to discuss your banking needs, please contact us on 1800 317 366 Monday to Friday 9.00am to 6.30pm Sydney/Melbourne time (excluding national public holidays).

If you haven’t already transferred your account to another eligible ANZ account type, we may have sent you a reminder notice to let you know how we’ll seek to return any remaining balance, including credit interest payable (if applicable) in your account(s). If you have an eligible alternate ANZ account, the notice will tell you that we plan to return any remaining credit balance via EFT to that account. Otherwise, the reminder notice will tell you that we plan to mail you a bank cheque.

It’s important that the address on our records is up to date. If it’s not up to date this could delay or prevent us from mailing the bank cheque to you. If you need to update your address, please call our dedicated team on the number listed below.

Alternatively, if you would like to speak to us about transferring your existing account to another ANZ account type or to discuss your banking needs, please contact us on 1800 317 366 Monday to Friday 9.00am to 6.30pm Sydney/Melbourne time (excluding national public holidays).

If you don’t have an alternate eligible ANZ account, we will try to send you a cheque in the mail.

It’s important that the address on our records is up to date. If it’s not up to date this could delay or prevent us from mailing the bank cheque to you. If you need to update your address, please call our dedicated team on the number listed below.

We can only return any remaining credit balance via EFT to an alternate ANZ account that is held in the same account name(s), with the same signing authority, and that otherwise meets our eligibility criteria.

If you would like to speak to us about transferring your existing account(s) to a new ANZ account type, or to discuss your banking needs, please contact us.

Please contact the Bereavement Services team directly if you have any further questions on 1800 237 170 Monday to Friday 9.00am to 5.00pm Sydney/Melbourne time (excluding national public holidays).

Any other questions?

If you have any questions or you’d like to discuss any of the details regarding this change, please contact us on

1800 317 366 or +613 8699 6987 (if overseas) Monday to Friday 9.00am to 6.30pm Sydney/Melbourne time (excluding national public holidays).

Quote the reference DDPSRO

Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider whether it is appropriate for you.

ANZ recommends you read the terms and conditions that apply to any product you are considering, acquiring or continuing to hold. Terms and Conditions are available at anz.com or by calling 1800 317 366. Fees, charges and eligibility criteria apply.

If there are delays impacting ANZ’s ability to return your remaining credit balance within 10-15 business days of account closure, we will attempt to contact you via phone or SMS.

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These timings may vary depending on requirements of the account needing to be met prior to closure. If there are any delays in sending these funds, we will attempt to contact you via phone or SMS.

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For further information on how to update regular payments, please see ANZ Saving & Transaction Products Terms and Conditions (PDF) or Frequently Asked Questions.

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