You don’t need to do anything. Fees, charges, and interest (that you may pay or receive) will automatically be applied to the account they relate to.

If you have an ANZ term deposit account and have nominated the credit interest to be paid into another ANZ account (rather than reinvest into your ANZ term deposit account), rest assured, this arrangement with ANZ will continue.

This change applies only to personal transaction and savings accounts fees, charges and interest relating to the account. Rest assured, the interest charges on your ANZ home loan are not affected by this update.

While we aim to make the changes on the date notified to you, it may be a few days after that before you notice the changes on your account(s). While we will make the changes to your account on the date notified to you, you will only notice the changes on your next statement or when any applicable fees, charges and interest are next processed to your account.

These types of books contain withdrawal slips to withdraw cash over-the-counter in a branch with teller services.

You can withdraw cash at any ATM, ANZ Smart ATM and over-the-counter in a branch with teller services using your card or by providing valid identification. You can also use your digital wallet to withdraw cash at any Australian ANZ ATM.

Yes, you can withdraw cash over-the-counter with an ANZ card in a branch with teller services or by providing valid identification.

All transactions including pending transactions can be viewed on ANZ App or ANZ Internet Banking.

Statements are available on the ANZ App and ANZ Internet Banking.

Receipts can also be issued for over-the-counter transactions in branch or via an ATM for record keeping purposes.

Please check your letter or email for the new statement cycle for your account(s).

You can receive a statement every one, three or six months. If you have a formal overdraft linked to your account (ANZ Assured, ANZ Personal Overdraft or ANZ Business Overdraft) or an ANZ Equity Manager account, your statement cycle options are every one or three months.

No. You will only receive one statement going forward. If you were receiving account statements at multiple cycles (for example, every month and quarterly), you will only receive one statement cycle. We'll automatically change your statement cycle to one of these options. In this example, we'll send you a statement every month going forward. Check your letter or email for details of any changes to your statement cycle.

If you are currently receiving statements every two months, your new statement cycle is every three months.

You have the option to use the ANZ App or Internet Banking to view your transactions while on the go or you can generate a Transaction Report, up to the last 120 days. To find out how visit us at anz.com.au/support/statements

You can view your interest and fees summary for the current and previous financial year on ANZ Internet Banking and ANZ Internet Banking for Business by clicking on ‘View your interest and charges summary’.

To find out how to access your statements visit us at anz.com.au/support/statements

You can change your statement to one of the available options by:

- calling ANZ Contact Centre on 13 13 14

- visiting an ANZ branch

Any impacted accounts will be listed at the end of your letter with the new statement cycle(s).

You can request an interim statement through ANZ Internet Banking by clicking on ‘View Statements and Notices’, then choosing ‘Order a Replacement Statement’.

You can request a Transaction Report (up to the last 120 days) through ANZ Internet Banking or ANZ Internet Banking for Business by clicking on ‘View Statements’, then choosing ‘Download a Transaction Report’.

We will be making the changes with effect from 6 May 2025 for some customers, and from 14 October 2025 for others. Your notification(s) from ANZ will advise of the effective date for your account(s). In some cases, it may be a few days after that before you notice the changes on your account(s).

As a result of the bank account statement cycle changes, your nominated preference for receiving your statements by paper or online may have been reset.

You can update your preference in the ANZ App or Internet Banking.

To update via ANZ App:

Select ‘Profile’ then ‘Statements and Notices’.

To update via ANZ Internet Banking:

Select ‘Settings’ then ‘Change my statement preferences’.

No, this change applies to ANZ Visa Debit cards only.

Yes, your maximum limit for an ANZ Visa Debit card is $2,500, which applies to all accounts linked on the card.

The daily cash withdrawal limit is $2,500 per ANZ Visa Debit card. Alternatively, you can visit an ANZ branch with teller services. If you wish to withdraw more cash at a branch, please provide advance notice to the branch. You can find an ANZ branch with teller services by visiting us at anz.com.au/personal/locations

We will be making the changes with effect from 18 July 2025. While we aim to make the changes on the date notified to you, it may be a few days after that before you notice the changes on your account(s).