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Using your online banking security device

If you've received an ANZ Security Device in the mail, we've put together some easy steps to help you activate and use your device. Your ANZ Security Device adds an extra layer of security for your Internet Banking activities.

 

See other security options for online banking

Security options

Secure and convenient

Unique, just for you

Your ANZ Security Device is unique and linked to your Customer Registration Number (CRN). The device is not transferrable and can only be used for Internet Banking activities initiated by you. That's reassuring!

Your link to ANZ

The ANZ Security Device produces a six-digit code which is cross-checked in our systems against your identity and profile, when you use it for ANZ Internet Banking activities.

Use across all your devices

Your ANZ Security Device is linked to your CRN, not your computer, so you can use it on any computer or mobile device where you can access ANZ Internet Banking. 

Activating your security device

Once you receive your ANZ Security Device, you need to activate it before it can be used.

How to activate your ANZ Security Device

Call to activate your security device. We’re available 24/7.

stolen-card

Within Australia:

13 33 50

From overseas:

+61 3 9683 8833

 

What happens next?

Once you’ve activated your ANZ Security Device, you can use it straight away, when prompted, for your Internet Banking transactions. 

If you're a business customer, check out how to activate your security device

Activate a business security device

Using your security device

How and when to use your security device code

To complete a transaction using your code:

  1. Log in to Internet Banking 
  2. Begin your transaction
  3. When prompted for your security device code, look at the display screen on your ANZ Security Device which generates a new six-digit number every 60 seconds
  4. Check the time bar (left of screen) on your device to make sure you have enough time to use your code before it refreshes
  5. Enter the number into Internet Banking to verify and continue
  6. Follow the steps to complete your transaction.

Four steps to protect your virtual valuables

Pause before sharing your personal information

Ask yourself, do I really need to give my information to this site or this person?

Activate two layers of security

Use two-factor authentication for an extra layer of security to keep your personal information safe.

Call out suspicious messages

Be aware of current scams. If an email, call or SMS seems unusual, check it through official contact points or report it.

Turn on automatic software updates

Set your software, operating system and apps to auto update to make sure you get the latest security features.

Need more help?

ANZ Support Centre

Support information for online banking as well as products and services.

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Give us a call

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Book a branch appointment

Book an appointment online to speak to someone at your preferred branch.

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Your questions answered

Everyday use

You will need to contact call ANZ Internet Banking on 13 33 50, 24 hours a day, 7 days a week.

If you have entered the wrong security code three times, you will get a message that your ANZ Security Device has been disabled.

You will need to call ANZ Internet Banking on 13 33 50, 24 hours a day, 7 days a week to confirm your security device and have it re-activated.

If you lose your ANZ Security Device, call ANZ Internet Banking on 13 33 50, 24 hours a day, 7 days a week to arrange a replacement device.

No, you only require one security option to authorise your payments.

Note that ANZ Shield will replace both your ANZ Security Device and SMS OTP.

Maintaining your device

The ANZ Security Device does not transmit or receive any radio or wireless signals of any kind. It contains only a chip, a lithium battery, and an LCD display similar to a digital watch.

The ANZ Security Device is expected to last for about five years from the date of manufacture.

  • ANZ will send out a replacement ANZ Security Device to customers prior to expiry.
  • Customers should not attempt to replace the lithium battery or open the device case.
  • There are no user serviceable parts in the ANZ Security Device.

The ANZ Security Device is a sealed unit and the battery is not replaceable.

If your ANZ Security Device battery is low, it will display a small number 3 in the bottom right corner of the number display screen.

If this happens, call ANZ Internet Banking on 13 33 50, 24 hours a day, 7 days a week. If you're overseas, please call +61 3 9683 8833 to arrange for a new security device to be sent to you.

There are no user serviceable parts in the device.

Important information

The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Terms and Conditions available here for iOS (PDF) and here for Android (PDF) and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.

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