Fraud protection.
Now it’s personal.
ANZ Falcon® technology monitors millions of transactions every day to help keep you safe from fraud.
Falcon® is a registered trademark of Fair Isaac Corporation.
Stay cyber safe this festive season!
With many of us in the spirit of giving, it's important you know exactly who you’re giving your money and personal information to. Shop confidently this festive season and follow our tips so you don't get caught out by scammers.
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eCards
Have you received an unusual email from someone sending a virtual greeting card?
Charities
Are you sure that the charities you'd like to donate to are legitimate?
- Always use an online store or charitable organisation that is reputable and legitimate (consider reviews, time in business, and whether there's a padlock icon next to the URL).
- Avoid clicking links in emails, SMS messages or pop-ups. Access websites directly through your web browser instead. Be cautious when opening eCards, even if they’ve come from someone you know.
- Don’t assume that the first search result on your browser is the real website.
- Don’t rely on the contact details or website address provided in a suspicious call, email, or SMS. Confirm the legitimacy of messages through verifiable numbers.
- Ensure automatic updates on your device are turned on and your anti-virus and anti-spyware software are up to date.
7 ways to shop online safely
Real or fake? We share seven ways to stay safe while shopping online during the sales season.
How to protect yourself online
Download our guide to keeping your personal details safe and see the kind of scams to watch out for.
Types of scams
See the most common types of scams and read tips to help protect yourself.
If you've noticed unusual activity on your account, or if you think you've provided your banking details to a scammer, then please contact us immediately via the ANZ App.
Log in to the ANZ App, tap Support, select the type of support, then tap Reporting Fraud or Identity Theft.
If you're unable to access the ANZ App, call us immediately - our team will be with you as soon as possible.
For more information about reporting fraudulent or unusual activity, see Report suspicious activity.
Personal banking customers:
13 33 50 / +61 3 9683 8833
Business customers using ANZ Transactive:
13 70 28 / +61 3 8693 7153
ANZ Personal Cards
13 22 73 / +61 3 9683 9999
This information seeks to raise awareness and provides general information only. It may be necessary or appropriate to ensure that measures are taken in addition to, or in substitution for, the measures presented having regard to your particular personal or business circumstances.