Check for the latest frauds targeting customers.

August 2014 – Malware

Recently ANZ customers have been targeted with a new type of malicious software or malware. Malware is a destructive program that poses as a harmless application or has been maliciously installed without your knowledge.

This malware seeks to generate a fraudulent transaction when you log into internet banking and before your View Accounts page is displayed. This action may also result in the exposure of your challenge questions and answers.

If a fraudulent transaction has been processed by this malware, a message is displayed, indicating "Internet Banking...is unavailable due to scheduled maintenance….the site will be available  again tomorrow"

If you do receive this message, please contact the ANZ Internet Banking Help Desk on 13 33 50 immediately.

Example of the message:

Malware example

Read our Internet protection tips.

July 2014 – Hoax email – ATO tax refund

Recently ANZ customers are being targeted with an email claiming to be from the Australian Taxation Office (ATO). The email suggests that the customer is eligible for a tax refund and asks the customer to provide their banking details to claim it.

Under no circumstances should you click on the link or reply to the email. For further information to stay safe online, read our Internet protection tips.

We recommend you also take steps to notify the ATO.

Example of the hoax e-mail:

example alert

July 2014 – Hoax email – Account restriction

Customers have recently been targeted with an email claiming to be from ANZ. The email suggests that the customer’s account has been restricted due to suspicious activities.

To regain access to their account, the customer is asked to click on a link to verify their identity.

Under no circumstances should you click on the link or reply to the email. Always ensure that you only log on to ANZ Internet Banking by typing www.anz.com into the address bar, rather than following the links provided in the email to access ANZ website. ANZ will never send you an email asking you to verify or provide your account details, financial details, or login details.

Example of the hoax e-mail:

example alert

Read our Internet protection tips.

June 2014 – Hoax email – Account suspension

Customers have recently been targeted with an email claiming to be from ANZ. The email suggests that the customer’s account has been suspended due to password lockout.To unsuspend their account, the customer is asked to click on a link and may then be asked to provide personal information.

Under no circumstances should you click on the link or reply to the email. Always ensure that you only log on to ANZ Internet Banking by typing www.anz.com into the address bar, rather than following the links provided in the email to access ANZ website. ANZ will never send you an email asking you to verify or provide your account details, financial details, or login details.

Example of the hoax e-mail:

example alert

example alert

Read our Internet protection tips.

Reporting fraud

If you notice any unusual transactions on your account, please contact us immediately; we're available 24 hours a day, seven days a week.

ANZ Cards (Credit, Debit or Access):

TelephoneCall 13 22 73

ANZ Internet Banking:

TelephoneCall 13 33 50

International:

TelephoneCall +61 3 9683 9999