Check for the latest frauds targeting customers.

April 2014 - Security vulnerability on Open Secure Socket Layer (OpenSSL)

ANZ is aware of the recently disclosed security vulnerability affecting the Open Secure Socket Layer (OpenSSL) software which helps to protect websites and online services.

ANZ advises the network customers interact with is secured and does not use the impacted version of Open SSL.We are constantly monitoring our systems to maintain your security.

Customers do not need to change their Internet Banking passwords as a result of this vulnerability.

As a measure of good practice, ANZ recommend that customers regularly update passwords for the online services they access.

April 2014 – Hoax email – Funds Transfer

Customers have recently been targeted with an email claiming to be from ANZ. The email suggests that a transfer of funds from their ANZ bank account to a non-AU account was requested. To cancel the transaction, the customer is asked to click on a link and provide personal information.

Under no circumstances should you click on the link or reply to the email. Always ensure that you only log on to ANZ Internet Banking by typing www.anz.com into the address bar, rather than following links to the ANZ website. ANZ will never send you an email asking you to verify or provide your account details, financial details, or login details.

Example of the hoax e-mail:

example hoax email

Read our Internet protection tips.

March 2014 – Hoax email – iTunes

Customers have recently been targeted with an email claiming to be from iTunes. The email suggests that the customer’s application will be deleted from the Apple Store if they do not confirm their account details. To confirm the account details, the customer is asked to click on a link and may then be presented with a series of steps to complete which involves providing their personal, credit card and banking login details.

Under no circumstances should you click on the link or reply to the email. Always ensure that you only log on to ANZ Internet Banking by typing www.anz.com into the address bar, rather than following links to the ANZ website. ANZ will never send you an email asking you to verify or provide your account details, financial details, or login details.

Example of the hoax e-mail:

example alert

Screen that might be presented after clicking on link:

example alert

Next screen that might be presented:

example alert

Next screen that might be presented:

example alert

Next screen that might be presented:

example alert

Final screen that might be presented and link provided to Apple’s home page:

example alert

Read our Internet protection tips.

February 2014 - Hoax email - Woolworths $150 reward

Customers have recently been targeted with an email claiming to be from ANZ. The email suggests that ANZ has partnered with Woolworths to reward ANZ customers who shop at Woolworths $150. To claim the reward, the customer is asked to click on a link and may then be presented with a survey to complete as well as provide personal and credit card details.

Under no circumstances should you click on the link or reply to the email. Always ensure that you only log on to ANZ Internet Banking by typing www.anz.com into the address bar, rather than following links to the ANZ website. ANZ will never send you an email asking you to verify or provide your account details, financial details, or login details.

Example of the hoax e-mail:

example of the alert

Screen that may be presented after clicking on link:

example of the alert

Read our Internet protection tips.

Reporting fraud

If you notice any unusual transactions on your account, please contact us immediately; we're available 24 hours a day, seven days a week.

ANZ Cards (Credit, Debit or Access):

TelephoneCall 13 22 73

ANZ Internet Banking:

TelephoneCall 13 33 50

International:

TelephoneCall +61 3 9683 9999