Credit Cards & Visa Debit
ANZ Credit Card Contacts
When you have to call us about your credit card, it's all here. If you're going away for a few days or heading off on a trip overseas, it's worthwhile emailing or printing off these pages and taking them with you.
Emergency contacts
| Department | Things you should know | Phone number | Hours of operation |
|---|---|---|---|
| Lost and stolen cards | Overseas Callers: When making a reverse charges call, please call an operator and ask to be put through to the number. If you dial the number direct, you may be charged for the call. |
Overseas callers (reverse charges): |
24/7 |
General contacts
| Department | Things you should know | Phone number | Hours of operation |
|---|---|---|---|
| New credit card applications |
|
8am - 10pm weekdays 10am - 6pm weekends (Melbourne Time) |
|
| General customer enquiries | Overseas callers: When making a reverse charges call, please call an operator and ask to be put through to the number. If you dial the number direct, you may be charged for the call. |
Overseas callers (reverse charge): |
24/7 |
| Card Activation - call us to confirm receipt of your new card | Overseas callers: When making a reverse charges call, please call an operator and ask to be put through to the number. If you dial the number direct, you may be charged for the call. |
Card activation: Overseas callers (reverse charges): |
24/7 |
| Cards collections - if you are in arrears on your account | Overseas callers: When making a reverse charges call, please call an operator and ask to be put through to the number. If you dial the number direct, you may be charged for the call. |
Overseas callers (reverse charges): |
8am - 8pm Mon-Fri and 9am - 4pm Sat (Melbourne Time) |
| Other useful general ANZ contact numbers | View general ANZ contact numbers. |
Banking and Payments
| Department | Things you should know | Phone number | Hours of operation |
|---|---|---|---|
| ANZ Internet and Phone Banking assistance | Overseas Callers: please note, this is NOT a reverse charge number. |
(Overseas callers): |
24/7 |
| ANZ Mobile Phone Banking assistance |
|
24/7 | |
| ANZ Phone Banking from overseas | Overseas Callers: please note, this is NOT a reverse charge number. |
|
24/7 |
| BPAY® and CardPay Direct |
|
24/7 |
Locators
| Find ANZ branches ATMs and more |
| Find Visa ATMs |
| Find MasterCard® ATMs |
Rewards and Loyalty Program contacts
| Rewards Program | Website address | Phone number | Hours of operation |
|---|---|---|---|
| Qantas Frequent Flyer | View the Qantas Frequent Flyer webpage. |
|
24/7 |
| ANZ Rewards Visa Rewards Centre | View the ANZ Rewards Visa Rewards Program webpage. |
Within Australia: Overseas: |
Mon - Fri, 9am - 5pm (Sydney time) |
| ANZ Balance Visa Rewards Centre | View the ANZ Balance Visa Rewards Program home page. |
Within Australia: Overseas: |
Mon - Fri, 9am - 5pm (Sydney time) |
| Sphere Rewards |
|
24/7 |
Optional Extras contacts
| Optional Extras | Phone number | Hours of operation |
|---|---|---|
| Optional Extras general enquiries |
|
8am - 10pm, Mon - Fri, 10am - 6pm, Sat (Melbourne time) |
| Secure Sentinel |
General enquiries: Cancelling lost or stolen cards: Emergencies overseas: |
8am - 10pm, Mon - Fri, 10am - 6pm Sat (Melbourne time) 24/7 |
| eDine |
|
8am - 10pm, Mon - Fri, 10am - 6pm, Sat (Melbourne time) |
| ANZ Car Rental Cover |
|
8am - 10pm, Mon - Fri, 10am - 6pm, Sat (Melbourne time) |
| ANZ Wine Club |
|
8am - 10pm, Mon - Fri, 10am - 6pm, Sat (Melbourne time) |
Card offers assistance contacts
| Offers | Phone number | Hours of operation |
|---|---|---|
| General offers |
|
7am - 9pm All days (Melbourne time) |
| ANZ Paydown Plan customer service, if you have received an ANZ Paydown Plan offer |
|
8am - 10pm, Mon - Fri, 10am - 6pm, Sat & Sun (Melbourne time) |
Insurance Policy claims
| Insurance Policy | General Information | Phone number | Hours of operation |
|---|---|---|---|
| 90 Day Purchase Security Claims | To make a claim, the cardholder will need to contact Zurich Australian Insurance Limited within 45 days of the item needing repair/replacement under protection. A written Loss Report, if required, must be completed and returned within 90 days. |
|
Mon - Fri, 9am - 5pm (Sydney time) |
| ANZ Gold and ANZ Frequent Flyer Visa Platinum | View the ANZ Gold and ANZ Frequent Flyer Visa Platinum home page |
Overseas Travel and Medical Insurance policy enquiries and claims: Within Australia: AIG Assistance Overseas: (reverse charges) |
8am - 7pm (Melbourne time) 24/7 |
Other ANZ contacts
| Contact | Phone number | Hours of operation |
|---|---|---|
| If you have a question about your application |
|
8am - 8pm Mon - Fri (Melbourne time) |
| If you have a question about your declined application |
|
8am - 8pm Mon - Fri (Melbourne time) |
| To close your card |
|
8am - 8pm Mon - Fri (Melbourne time) |
Other useful contacts
| Contact | General Information | Phone number | Hours of operation |
|---|---|---|---|
| ANZ Visa Gift Card IVR | Visit the Prepaidshop.com.au website. |
|
8am - 8pm Mon - Fri (Melbourne time) |
| ANZ Visa Gift Card Servicing | Visit the Prepaidshop.com.au website. |
|
8am - 8pm Mon - Fri (Melbourne time) |
| ANZ Travel Card Customer Service |
Visit the ANZ Travel Card website. Email: travelcard@anz.com |
In Australia calls: Overseas Callers: |
24/7 |
©
Copyright Australia and New Zealand Banking Group Limited (ANZ) 100 Queen Street, Melbourne 3000, ABN 11 005 357 522, 1996-2008.
ANZ's colour blue is a trade mark of ANZ. Any advice does not take into account your personal needs and financial circumstances and you should consider whether it is appropriate for you.
ANZ recommends you read the Product Disclosure Statement and the Financial Services Guide before acquiring the product.