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Tick it off your to-do list

We’ve all got life admin that we just don’t seem to get around to. Scroll down to see how you can get that tick-off-your-list feeling, without even needing to call us or visit a branch.


 

Register for ANZ Internet Banking

Use ANZ Internet Banking on your computer or tablet to check your balance, pay bills, update your details and more. You’ll need your Customer Registration Number (CRN), registered mobile number and telecode or ANZ Card to get started.

Find out more >

Get the ANZ App

Use the ANZ App on your mobile phone or iPad to see more information about your spending, activate your card and set your card PIN, open accounts and more. You’ll need your CRN and Internet Banking password to get started.

Find out more >

 

Update your email or phone number

No worries with the ANZ App

Keeping your details up to date helps us get in touch with you. If you're ready to tick it off, firstly make sure you have the latest version of the ANZ App, then log in and visit Profile. Tap your name, then tap Phone or Email and follow the prompts. Woah! That was faster than you thought, right?

You can also use Profile to update your Internet Banking password, reset your App PIN, and manage your devices. Pretty handy.

 

Job done in ANZ Internet Banking

Log in to ANZ Internet Banking by clicking Log In at the top of this page. Enter your CRN and Password, then click Profile. Click on Profile & Security, then Choose Phone or Email and follow the prompts.

Plus, you can also use Profile to update your ANZ App PIN, manage your devices, and let us know what offers and promotions you'd like to hear about.

Get your statement in a way that works for you

A few taps in the ANZ App

You can now switch statements for eligible accounts to online only in the app. Log in, tap on the account, then choose Manage to adjust your preferences for Statements and Notices. You can choose for your statements to be delivered Online Only or by Paper and Online.

If you’d like to more than one account, log in to the app, then click Profile. From there, click Statements and Notices and follow the prompts.

See how

 

Take care of it in ANZ Internet Banking

Log in to ANZ Internet Banking by clicking Log In at the top of this page. Enter your CRN and Password, then click Settings. Scroll down and click on Change my statement preferences. Then you can choose to make your statements for eligible accounts Online Only or Paper and Online.

Read and consider the terms and conditions to decide if it’s right for you. If you’d like to continue choose I agree to the above and click Save.

Activate your eligible card and set your Card PIN

Done in a flash in the ANZ App

New card. No worries. You can activate eligible ANZ cards in the app – Just tap More on the accounts screen, then Activate Card. From there, you’ll be able to enter the card details manually or use your phone’s camera to capture the card number automatically. That’s handy.

Once your card is activated, you’ll be prompted to set your Card PIN. Remember to choose a PIN that's easy for you to remember, but hard for someone else to guess.

See how

 

Activate in ANZ Internet Banking

Log in to ANZ Internet Banking by clicking Log In at the top of this page. Enter your CRN and Password, then scroll to the bottom of the page and click on Activate an ANZ Card. Enter the card number, choose if you’d like to activate card(s) for all additional cardholders, then click Activate. Boom!

If you already have a PIN, you’re ready to go. Otherwise you’ll need to wait for your PIN in the mail or use the ANZ App to set your Card PIN.

Dispute a transaction

No call required with ANZ Internet Banking

Log in to ANZ Internet Banking by clicking Log In at the top of this page. Enter your CRN and Password, then choose your account. On the left hand side, you’ll see Lodge a transaction dispute. Give that a click, and follow the prompts to dispute a transaction. You’ll need the transaction date, amount and description handy.

Once we have all of the information, we’ll investigate the transaction and keep you up to date via SecureMail. Click Mail for more.

Temporarily block your card

Secure your card in the ANZ App

We’ve all misplaced our card for just a moment. Now you can block your card in the ANZ App so that you can take some time to find it. Log in to the app, choose your account, then tap Manage and Manage Card. Under Card Settings you’ll see Temporarily Block Card. Tap that, then tap Block to block your card. When you’ve found your card you can tap it again to unblock it. Phew.

See how

 

Lost or stolen card

If your card is lost or stolen, let us know immediately and we’ll cancel the card. Log in to the app, choose your account, then tap Manage and Manage Card. Tap Report Card Lost or Stolen and we’ll put you straight through to someone who can help. Your call will go through to the right team with your identity already confirmed.

The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super, Shares and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Terms and Conditions available here for iOS and here for Android and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.

ANZ App for Android is only available on Google Play™. ANZ App for iPhone is only available from the App Store.

Apple, Apple Pay, Apple Watch, Face ID, iPad, iPhone and Touch ID are trade marks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trade marks of Google Inc.