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Samsung Pay™ FAQs

Your Samsung Pay questions answered.

Before you start

Verify your contact details

When you add your eligible ANZ card to Samsung Pay, for security purposes we may send you a verification code via SMS to your registered mobile number. Check that your registered mobile number is up to date so you can receive it.

 

How to check and update your mobile registered number:

  1. Log on to ANZ Internet Banking
  2. Click on the 'Profile' tab and select 'Change my personal address/contact details'
  3. Update your registered mobile number

Or call 1800 502 146 and we'll do it for you.

For our ANZ Corporate Card and ANZ Visa Purchasing Card cardholders, please contact 1800 312 920 to check the mobile number we have is up to date.

FAQs

General

Samsung Pay lets you use your compatible Samsung device to tap and pay for purchases with your eligible ANZ cards in store. It is secure and easy to use.

Samsung Pay is compatible for use with:

  • Samsung Galaxy S6 phones or later
  • Samsung Gear S2 or later
  • Samsung Galaxy Note 5 or later
  • Samsung A5 series or later

Samsung Pay supports the following eligible ANZ cards:

  • ANZ Access card*
  • ANZ Access Visa Debit 
  • ANZ Balance Visa 
  • ANZ Business Visa Debit 
  • ANZ Business One 
  • ANZ Business One Black 
  • ANZ First 
  • ANZ First Low Interest 
  • ANZ Frequent Flyer Gold 
  • ANZ Frequent Flyer Visa 
  • ANZ Frequent Flyer Black Visa 
  • ANZ Frequent Flyer Black Visa (Private Bank) 
  • ANZ Frequent Flyer Platinum Visa 
  • ANZ Frequent Flyer Platinum Visa (Private Bank) 
  • ANZ Platinum 
  • ANZ Low Rate 
  • ANZ Rewards Visa 
  • ANZ Rewards Black Visa 
  • ANZ Rewards Platinum Visa 
  • ANZ Rewards Travel Adventures Visa 
  • ANZ Corporate Card
  • ANZ Visa Purchasing Card

*Note: ANZ Access card with Samsung Pay is not available for payments in apps or for use overseas.

Set it up on your phone

  1. Download the Samsung Pay app from the Google Play™ store if it isn't preloaded on your compatible Samsung phone.
  2. Tap Add a credit card or debit card and follow the prompts.
  3. You may need to enter your card security code (CVV).
  4. Read and agree to the ANZ with Samsung Pay Terms and Conditions.
  5. We may ask that you call us or send you SMS verification code to your registered mobile number for security purposes.

For our ANZ Corporate Card and ANZ Visa Purchasing Card cardholders, please contact 1800 312 920 to check the mobile number we have is up to date.

Note: Do not add your card to someone else’s device as they can then use your card to pay.

Set it up on your wearable

  1. On your smartwatch, press and hold the Back key to launch Samsung Pay.
  2. Select Add card to add a payment method and follow the prompts.
  3. Follow the instructions to finish setup on your phone. 
  4. Read and agree to the ANZ with Samsung Pay Terms and Conditions.
  5. We may ask that you call us or send you SMS verification code to your registered mobile number for security purposes.

Note:

  • If you don’t have the Samsung Gear Manager app on your smartphone, you can download the app from the Google Play Store™ or Samsung Galaxy Apps.
  • If Samsung Pay is not shown on your Samsung Gear Manager app, you will need to update the Samsung Gear Manager app.

Yes, you can add up to ten cards to Samsung Pay.

If you’ve added your eligible ANZ Visa Debit Card to Samsung Pay and don’t have the eftpos option, it is recommended you delete your Visa debit card from your devices and simply re-add your card again into the Wallet. When you add a Visa debit card to Samsung Pay that is associated with a chequing account and/or a savings account, the card will be defaulted to Visa for payments with Samsung Pay.

If you’re using Samsung Pay for the first time or have added a new ANZ Visa debit card, the eftpos payment network will automatically be added to your debit card.

How to change default on your Samsung phone:

To change the payment network on your Samsung phone, open the Wallet app, tap on your Visa debit card, then choose the network.

There is no additional fee for using Samsung Pay.

Note: If you install or download the Samsung Pay app you may be subject to the relevant mobile data usage plan charges.

Using

You can pay with Samsung Pay wherever you can make contactless payments using your eligible ANZ card in store.

Paying with Samsung Pay works in the same way as using the contactless function on your physical card.

Samsung Pay enables you to select the account you would like funds to be debited from when you add an eligible ANZ Visa debit card with accounts linked to cheque and/or savings.

When you add a Visa debit card to Samsung Pay that is associated with a chequing account and/or a savings account, the card will be defaulted to Visa for payments with Samsung Pay.

How to change default on your Samsung phone:

To change the payment network on your Samsung phone, open the Wallet app, tap on your Visa debit card, then choose the network.

To make a purchase in store, simply initiate Samsung Pay by swiping up from the home button or open the app from the home screen, select the card you want to pay with by swiping left or right, authorise your transaction by verifying your fingerprint, iris scan or enter your 4-digit Samsung Pay PIN, then hold your phone up to the contactless terminal. Always check the terminal to confirm your payment is successful.

Note: Iris scan authentication is available on Samsung Galaxy S8, Note 8 and above.

If you experience unusual activity whilst using Samsung Pay with your ANZ card please notify ANZ immediately on 13 13 14.

To make a purchase in store with your Samsung Watch, enter your security screen lock PIN, launch Samsung Pay by pressing and holding the back key, rotate the bezel to select your card, tap Pay and hold your Gear up to the contactless terminal. Always check the terminal to confirm your payment is successful.

No, you don’t need internet connection to use Samsung Pay. Your Samsung device uses Near Field Communications (NFC) to communicate with the terminal.

However, to ensure that your Samsung Pay stays up to date, Samsung recommends you to connect to the internet once per day.

For ANZ customers Samsung Pay will work in all countries where contactless payments are accepted. We recommend you take your plastic card as a backup when travelling overseas.

Yes, you can use Samsung Pay at contactless enabled ATMs with an eligible ANZ Visa card.

No, at this stage Samsung Pay will not work over the counter at branch. You will need to use your physical cards to complete these transactions.

Yes, you will continue to receive all the same benefits and rewards your eligible ANZ card offers when you pay with Samsung Pay.

If you need to return a purchased item made with Samsung Pay in store, you may be asked to provide the last four digits of your Digital card number.

If you have used Samsung Pay on your compatible mobile device there are two ways to view the last four digits of your Digital card number:

  • Initiate Samsung Pay by swiping up from the home button, select the card you purchased with, the Digital card number is listed on the side of the card; or
  • Open the Samsung Pay app, and select the card you purchased with, and then Card Details, your Digital card number will be displayed underneath your card number.

If you have a Samsung Gear, go to the Samsung Gear Manager app on your phone, tap Setting then Samsung Pay, select the card you purchased with and the Digital card number will be displayed.

Managing

Yes, you will receive a notification after every transaction you make with Samsung Pay.

You can view up to 10 of your last transactions made with Samsung Pay in the Samsung Pay app for 30 days from the time of purchase. Simply tap on a registered ANZ card in the app to view your transactions.

For a full list of transactions made with your card log on to ANZ Internet Banking or download or open the ANZ App.

Note: You will need active internet connection to receive the notification when you make a transaction with Samsung Pay.

When opening Samsung Pay you can swipe left or right to select the card to pay with. The first card displayed is either the last card you added or the last card you used or viewed.

You can remove a card you have added to Samsung Pay on your device by selecting the card in the Samsung Pay app, selecting the 'More' icon on the top right hand corner, tapping 'Delete card', and then 'Delete.'

Note: Your ANZ cards will be removed from the Samsung Pay app on your Samsung device if you uninstall Samsung Pay or remove your Samsung account from your device, reset your device or use the Find My Mobile to wipe your device.

It’s not possible to block an additional cardholder from a purchase type, such as Samsung Pay, internet purchases or contactless.

You can request for an additional card to be stopped, which will prevent it being used for all transactions, including those through Samsung Pay.

Note: Ensure any additional cardholders do not share their Samsung Device Unlock PIN, password, pattern or let anyone else, including family members have their fingerprint or Iris scan registered to their device while their additional card is registered in Samsung Pay or leave their device unattended, as you will then be liable for transactions that are authorised in this way.

Once you have activated your ANZ reissued card, your Samsung Pay card list will automatically be updated with your new card details.

When you call ANZ to report your physical card as lost or stolen, we will block that physical card. This will automatically suspend your card in Samsung Pay. The app will automatically be updated with your new card details and available for use.

Secure payments

Using your ANZ cards with Samsung Pay is secure:

  • ANZ Falcon™ detects unusual activity across all your transactions made with Samsung Pay, worldwide 24/7.
  • You will need to authorise your purchases using your 4-digit Samsung Pay PIN, fingerprint or Iris scan on your Samsung phone. If you have a Samsung Gear, you will to need enter your security screen lock PIN. Note: Iris scan authentication is available on Samsung Galaxy S8, Note 8 and above.
  • When you use Samsung Pay, your card number is never shared with the merchant.

Do not share your 4-digit Samsung Pay PIN or let anyone else, including family members, have their fingerprint or iris scan registered to your Samsung device while your card is registered in Samsung Pay.

Learn more about Samsung Pay and its security.

Yes, for transactions over $100 you will be prompted to enter your card PIN when using Samsung Pay in store.

If your device is lost or stolen, you can use Samsung’s Find My Mobile service to remotely lock or wipe your device. This will lock or wipe Samsung Pay as well as your registered cards.

Note: Your payment information will not be accessible without your fingerprint, Samsung Pay PIN or Iris scan (for Galaxy S8, Note 8 and above).

Alternatively, call us right away on 13 13 14 and we’ll suspend or delete your cards in the Samsung Pay app. We’re available 24/7.

You can read more about Samsung’s Find My Mobile service on the Samsung Pay website.

Merchants

If you accept contactless payments today, you’re likely to be able to accept Samsung Pay payments.

If you're not already accepting contactless payments, contact the ANZ Merchant Sales team on 1800 086 325 to find out more.

There are no additional fees to accept Samsung Pay.

 

Payments made using Samsung Pay in stores are card present transactions.

You can let your customers know you accept Samsung Pay in your store by ordering a welcome kit with decals and signage from the Samsung Pay Partners page.

For terminal display updates the Samsung Pay Marks will be automatically updated over the next three months as scheduled by ANZ. Alternatively if you press Function 2, 4, 6, 8, Enter, Enter on your terminal it will pick up the new logo immediately.

A customer authorises an in store payment by swiping up from the home button to initiate Samsung Pay, select the card they want to pay with, authorise the transaction with either their fingerprint, 4-digital Samsung Pay PIN or Iris scan (for Galaxy S8, Note 8 and above), and place their device at the contactless payment terminal. The terminal will indicate if the transaction has been successful.

Transactions over $100 will require the customer’s card PIN to be entered at the terminal.

For transactions over $100 customers in Australia will need to enter their card PIN when using Samsung Pay in store.

Instead of using a card number, Samsung Pay assigns a unique Device Account Number (Token). When a customer makes a purchase, this number, along with a transaction-specific code, is used to process the payment – meaning you will never see card details.

The last four digits of the Device Account Number will appear on customer receipts instead of the last four digits of the card number.

Refunds for Samsung Pay purchase are processed in a similar way to traditional refund.

Please note that it is important that refunds are processed on the same card as the original transaction.

You will need to obtain the Digital Card Number to find the purchase and process the return.

To see the last four or five digits of the Digital Card Number, ask the customer to go to Samsung Pay, select the card they purchased with, the Digital Card Number will be the 4 numbers displayed on the side of the card.

Terms and conditions apply to the use of Samsung Pay.

Samsung Pay supports many ANZ credit and debit cards. For the full list of ANZ cards supported please click here to view eligible cards.

Samsung and Samsung Pay are trademarks or registered trademarks of Samsung Electronics Co., Ltd.

Android, Google Pay, and the Google Logo are trademarks of Google LLC.

The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super, Shares and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Terms and Conditions available here for iOS and here for Android and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.

Applications for credit are subject to ANZ’s credit approval criteria. Terms and conditions, and fees and charges apply. Australian credit licence number 234527.

Any advice does not take into account your personal objectives, financial situation or needs and you should consider whether it is appropriate for you. ANZ recommends you read the Terms and Conditions and the Financial Services Guide which are available on anz.com or by calling 13 13 14 before deciding whether to acquire, or continue to hold the product.

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