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Close Credit Card Account or
Decrease Credit Limit Request Form

What you need to know

If you're the account holder, you may use this page to request:

  • the closure of your credit card account
  • a reduction/decrease in your credit card account limit

Credit card account closure

If you're the account holder you can request a credit card account closure in the following ways:

  • Calling us on 1300 660 841 (or +613 8699 6997 from overseas)
  • Logging on to Internet Banking and selecting:
      - Contact
      - Card Enquiries
      - General Card Enquiries
  • By posting your written request to:
         Locked Bag 2905
         Collins Street West, Victoria 8007
      Your submission will need to include the following information:
      - The credit card account number you wish to close
      - Full legal name of the account holder
      - Signature of the account holder as authorisation for closure
  • Using this website, by completing the form below.
    We may call you back and ask some security and authentication questions (including confirmation of the account number you wish to close) before providing you with a payout figure (see below for more details).

Please note, to close your credit card account you will need to pay the full outstanding balance, including any accrued interest and fees. This amount is known as the "payout figure" which may change daily.

You can obtain your payout figure at any time by calling us on 1300 660 841 (or +613 8699 6997 from overseas).

Once your account is closed, you will recieve written confirmation from us by post confirming your account has been closed, as well as your closing account statement.

In certain circumstances, a person authorised to act on behalf of the account holder may close an account holder's credit card account in the above ways.

Credit card cancellation

If your account is not paid in full on the day you request closure then we will only be able to cancel your credit card. If your card is cancelled, you will:

  • Receive written confirmation about card cancellation
  • Continue to receive monthly statements until the outstanding balance is paid in full
  • Continue to accrue interest and fees until the outstanding balance is paid in full
  • Need to pay at least the minimum monthly payment by the due date each month until paid in full
  • Be responsible for any transactions debited to the credit card account in accordance with any recurring transaction request or other standing authority or any other authorised link to the credit card account. For recurring payments, you must contact the merchant to arrange another payment option or to cancel the recurring payment altogether.

After your credit card is cancelled and you have paid the full outstanding balance including any accrued interest and fees, your credit card account with us will be closed.

Decrease/Reduce credit limit

If you're the account holder you can request a decrease or reduction of your credit card limit in the following ways:

  • Calling us on 1300 660 841 (or +613 8699 6997 from overseas)
  • Logging on to Internet Banking and selecting:
      - Credit Card Account
      - Decrease your credit card limit
      - Submit credit limit reduction request
  • Using the form below.
    We may call you back and ask some security and authentication questions (including confirmation of the account number you wish to request a reduction/decrease on) before reducing your credit limit.

If you have requested a new credit limit that is lower than the current balance of your account, we will also discuss the next steps for your request to be actioned.

Please note that when selecting your preferred new credit card limit, it can be equal to but must not be less than the minimum credit limit for your Aussie credit card.

If you are experiencing financial hardship, please contact Customer Connect on 1800 225 591 between 9am and 7pm AEST/AEDT, Monday to Friday.

In certain circumstances, a person authorised to act on behalf of the account holder may decrease the credit limit of an account holder's credit card in the ways above.

By submitting this form, you acknowledge and agree to Aussie:

  • Collecting your information for the purpose of actioning your request in the form below
  • Contacting you to assist with making the change you have requested.

Note: If you are experiencing difficulties using this form, you can upgrade your browser or try accessing the form on a different device.
Alternatively, please call us on 1300 660 841 (or +613 8699 6997 from overseas)
. Online requests can also be made using Internet Banking.

Decrease credit card limit or close credit card account request

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Aussie credit cards are provided under agreement by Australia and New Zealand Banking Group (ABN 11 005 357 522), Australian Credit License Number 234527 ('ANZ').

Aussie is a trade mark of AHL Investments Pty Ltd. Aussie is a subsidiary of the Commonwealth Bank of Australia (ABN 48 123 123 124). © 2018 AHL Investments Pty Ltd (ABN 27 105 265 861), Australian Credit License 246786.

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