Close Credit Card Account or
Decrease Credit Limit Request Form
Close Credit Card Account or
Decrease Credit Limit Request Form
If you're the account holder, you may use this page to request:
If you're the account holder you can request a credit card account closure in the following ways:
Please note, to close your credit card account you will need to pay the full outstanding balance, including any accrued interest and fees. This amount is known as the "payout figure" which may change daily.
You can obtain your payout figure at any time by calling us on 1300 660 841 (or +613 8699 6997 from overseas).
Once your account is closed, you will recieve written confirmation from us by post confirming your account has been closed, as well as your closing account statement.
In certain circumstances, a person authorised to act on behalf of the account holder may close an account holder's credit card account in the above ways.
If your account is not paid in full on the day you request closure then we will only be able to cancel your credit card. If your card is cancelled, you will:
After your credit card is cancelled and you have paid the full outstanding balance including any accrued interest and fees, your credit card account with us will be closed.
If you're the account holder you can request a decrease or reduction of your credit card limit in the following ways:
If you have requested a new credit limit that is lower than the current balance of your account, we will also discuss the next steps for your request to be actioned.
Please note that when selecting your preferred new credit card limit, it can be equal to but must not be less than the minimum credit limit for your Aussie credit card.
If you are experiencing financial hardship, please contact Customer Connect on 1800 225 591 between 9am and 7pm AEST/AEDT, Monday to Friday.
In certain circumstances, a person authorised to act on behalf of the account holder may decrease the credit limit of an account holder's credit card in the ways above.
Note: If you are experiencing difficulties using this form, you can upgrade your browser or try accessing the form on a different device. Alternatively, please call us on 1300 660 841 (or +613 8699 6997 from overseas). Online requests can also be made using Internet Banking.
Aussie credit cards are provided under agreement by Australia and New Zealand Banking Group (ABN 11 005 357 522), Australian Credit License Number 234527 ('ANZ').
Aussie is a trade mark of AHL Investments Pty Ltd. Aussie is a subsidiary of the Commonwealth Bank of Australia (ABN 48 123 123 124). © 2018 AHL Investments Pty Ltd (ABN 27 105 265 861), Australian Credit License 246786.
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