skip to log on skip to main content
VoiceOver users please use the tab key when navigating expanded menus

Reset my challenge questions

We know that when using ANZ Internet Banking there are certain accounts you use more than others so we make it easy for you to reorder your linked account list. This way you can display your most used accounts at the top of your list.

How do I reset my challenge questions?

Resetting your challenge questions is easy:

Go to "Settings" menu 

Select "Reset your challenge questions" and follow the steps below.

Step 1 – Start the reset

If you are sure you’d like to reset your challenge questions select "Continue".

To reset your challenge questions you will need to answer your existing challenge questions correctly.

Step 2 – Answer your challenge questions

Enter the answers to your challenge question(s) and select the "Continue" button to proceed.

If you are unable to answer your questions correctly you will not be able to proceed to reset your challenge questions.

We can also help change them, just call us to verify your identity on 13 33 50 (International +61 3 9699 6908), 24 hours a day, 7 days a week.

Step 3 – Select new challenge questions

Choose your first challenge question. 

Type your personal answer in the answer field. 

Repeat these steps for questions two and three.

Take a moment to remember the questions and their answers and be sure that you haven’t spelled anything incorrectly.

When you are comfortable that you have chosen a personal question with an answer you can easily remember select "Submit".

You cannot change the question or answer after selecting "Submit".

Selecting "Submit" will complete the setup process and take you to the confirmation page.

Important notes

Choose questions that are personal to you, ones that only you know the answers to and that aren’t easily guessed.

Your answer should be one you will easily remember in the future.

You cannot use the same answer for more than one question.

Answers are not case sensitive.

Be aware of spelling when typing answers - if there is a mistake it might contradict the answer you provide when the question is presented in the future.

Your challenge questions and answers are like a PIN or password. You should keep these secret and not disclose them to anyone. Don’t write them down or record them anywhere. If you don’t follow these instructions, you may be liable for any loss arising from an unauthorised transaction.

Need more help?

Choose another topic from the table of contents

Send us a SecureMail

For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9699 6908) 24 hours a day, seven days a week.

Frequently asked questions

Use our frequently asked questions to find out more about getting started with ANZ Internet Banking and ANZ Internet Banking for Business.

If you forget the answer to your challenge questions, we can reset them for you. Please call us to verify your identity on 13 33 50 (International +61 3 9699 6908), 24 hours a day, 7 days a week.

We will let you know if your answers do not match the answers you have previously set up. If you are unsure of the answers please call us to verify your identity on 13 33 50 (International +61 3 9699 6908), 24 hours a day, 7 days a week. If you continue to enter incorrect answers you may have your access suspended as a precaution