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Your Pay Anyone payee list is comprised of the recipients you have saved in order to make Pay Anyone payments to them in the future.

You can remove a payment type linked to a payee if you wish, however you can link and store up to 20 payment types for a single payee.

Note: Payment types include BSB and Account numbers, phone numbers, email addresses, ABN/ACNs and Organisation IDs.

How to do I remove a phone number from an existing payee?

To remove a phone number from an existing payee, you’ll need to be logged in to ANZ Internet Banking.

Step 1 – Navigate to “Manage payees”

Go to the “Settings” menu.

Select “Manage payees”.

Step 2 – Remove a phone number

Find the payee you wish to edit after doing the following:

  • Looking through your payees; or
  • Filtering your payees using the filter textbox (look for the magnifying glass).
  • Enter characters of your payee’s nickname or any payment type.
  • Select “Edit” on the payee whose phone number you’d like to remove.

Then either;

  • Select “Remove” next to the phone number you’d like to remove. Either;
  • If there are multiple payment types saved for this payee, you will see a message to confirm that you wish to remove the payment type;
  • To remove the phone number, select “Remove”.
  • You will be returned to the edit payee screen; or

If the phone number you’re removing is the only payment type you have saved for the payee, you will see a message to notify you that removing this payment type will delete the payee;

  • To remove the phone number and delete the payee, select “Delete”.

You will be returned to your Pay Anyone manage payees list, or;

  • Select “Edit” on the phone number you’d like to remove.
  • Select the “Remove” link on the phone number you wish to remove

You will see one of two messages. Either;

If there are multiple payment types saved for this payee;

You will see a message to confirm that you wish to remove the phone number:

  • To remove the phone number, select “Remove”.

You will be returned to the edit payee screen or if the phone number you’re removing is the only payment type you have saved for the payee, you will see a message to notify you that removing this phone number will delete the payee:

  • To remove the phone number and delete the payee, select “Delete”.

You will be returned to your Pay Anyone manage payees list.

Why can’t I remove a phone number?

You cannot remove a phone number if you have future or recurring payment/s scheduled to it.

For example, if you have recurring payments scheduled for a payee’s phone number, that phone number cannot be removed.

You must first cancel any scheduled payments to that phone number.

If you wish to edit a future dated or recurring payment, the request must be lodged with ANZ Internet Banking prior to 11.59pm Melbourne time on the day prior to the payment date.

Delete a future payment

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For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

Frequently asked questions

Use our frequently asked questions to find out more about your Pay Anyone payments.

A payment type is the identifier that you address your payment to. 

A payment type can be a BSB and Account number, phone number, email address, ABN/ACN or Organisation ID (Org ID) that is linked to a bank account.

A PayID is a simplified payment address that’s linked to a bank account and capable of receiving payments. 

ANZ allows you to link a mobile number, email address or ABN/ACN with an eligible ANZ bank account to create a PayID. 

ANZ allows payments to PayID mobile numbers, email addresses, ABN/ACNs and Organisation ID (Org ID).

You can save up to 20 payment types for each of your payees, so if your payee has 20 payment types saved for them then you’ll need to remove a payment type before you can add a new one.

Please note that while you can have up to 20 payment types saved for each payee, you should always remove payment type/s that are no longer valid or no longer represent the payee they are assigned to. 

No. You can’t remove a payment type when making a Pay Anyone payment. A payment type can only be removed when managing your Pay Anyone payee list

A payee must have at least one payment type saved for them. You can remove all of the payment types from a payee, however when you remove the final payment type it will delete the payee.

Please note that if you’d like to replace all the existing payment type/s for a payee with new payment type/s, you’ll need to add a new payment type before deleting all of the old payment types to avoid deleting the payee.

Learn how to add a new payment type

No. You’ll need to delete any future dated payments that are scheduled to a payment type before deleting it.

If a payment type is no longer valid or no longer reflects your payee’s details you should remove it from your payee’s list of payment types or edit it to reflect the updated information.

Learn how to remove a payment type

If you don’t delete or update a payment type that no longer reflects your payee’s details, any payments sent to this payment type could either;

Be unsuccessful as the payment type is invalid, or;

Be sent to an unintended recipient rather than your intended payee, as the payment type may have since been registered by another person.