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Your Pay Anyone payee list is comprised of the recipients you have saved in order to make Pay Anyone payments to them in the future.

You can edit a payment type linked to a payee and have up to 20 payment types linked to a single payee.

Note: Payment types include BSB and Account numbers, phone numbers, email addresses, ABN/ACNs and Organisation IDs..

How do I edit a phone number for an existing payee? 

To edit a phone number for an existing payee, you’ll need to be logged in to ANZ Internet Banking.

Step 1 - Navigate to "manage payees"

  • Go to the “Profile” menu.
  • Select “Manage payees”.

Step 2 - Edit a phone number

  • Find the payee you wish to edit after doing the following:
    • Looking through your payees; or
    • Filtering your payees using the filter textbox (look for the magnifying glass).
      • Enter characters of your payee’s nickname or any payment type.
  • Select “Edit” next to the payee you wish to edit the payment type of.
  • Select “Edit” next to the payment type you wish to edit.
  • Edit the payee’s phone number.
  • Check the payee’s phone number is linked to a bank account by selecting “Check phone number”.
  • If the phone number is linked to a bank account, a “Save” button will appear.
  • Check that the name shown is the name of the person/business you intend to pay before selecting “Save”.
  • If the phone number isn’t linked to a bank account, it will display an error message prompting you to check that the phone number is correct.
  • These updates will be saved immediately within the same ANZ Internet Banking session and you will be returned to the edit payee modal for this payee.
  • Select the “X” to return to your Pay Anyone manage payees list

Why can't I edit a phone number?

You cannot edit a phone number if you have future or recurring payment/s scheduled to it.

  • For example, if you have recurring payments scheduled for a payee’s phone number, that phone number cannot be edited.
  • You must first cancel any scheduled payments to that phone number.

If you wish to edit a future dated or recurring payment, the request must be lodged with ANZ Internet Banking prior to 11.59pm Melbourne time on the day prior to the payment date.

Delete a future payment

Need more help?

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For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

Frequently asked questions

A payment type is the identifier that you address your payment to. 

A payment type can be a BSB and Account number, phone number, email address, ABN/ACN or Organisation ID (Org ID) that is linked to a bank account.

PayID is a simplified payment address that’s linked to a bank account and capable of receiving payments. 

ANZ allows you to link a mobile number, email address or ABN/ACN with an eligible ANZ bank account to create a PayID. 

ANZ allows payments to PayID mobile numbers, email addresses, ABN/ACNs and Organisation ID (Org ID)

To replace a payment type for a payee, you’ll need to remove the existing payment type and add a new payment type.

Please note when replacing the only payment type for a payee, you’ll need to add the new payment type before deleting the existing payment type to avoid deleting the payee.

If you can’t edit a payment type it is likely to be because you have future dated payments scheduled to it. To edit this payment type you’ll need to cancel these payments.

Learn how to delete a future payment

If a payment type is no longer valid or no longer reflects your payee’s details you should remove it from your payee’s list of payment types or edit it to reflect the updated information.

Learn how to remove a payment type

If you don’t delete or update a payment type that no longer reflects your payee’s details, any payments sent to this payment type could either;

  • Be unsuccessful as the payment type is invalid, or;
  • Be sent to an unintended recipient rather than your intended payee, as the payment type may have since been registered by another person.

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