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If a direct debit is unsuccessful it will appear in your returned items list. It may be unsuccessful due to the client (debtor) having insufficient funds, the client details being incorrect or your direct debit limit being exceeded.

After completing your search you can view returned items list outlining each returned item.

How do I search my direct debit returned items?

ANZ Internet Banking for Business customers can view returned direct debit items, which have been unsuccessful.

  • Go to the 'Payments' menu. 
  • Select 'Set up business Direct debit'. 
  • Select the 'View returned items' link. 

In order to view your returned items you'll first need to search for a specific credit account and date range.

Step 1 - Select your account

  • Select the account for which you'd like to view returned items, using the drop down list.

Step 2 - Enter a date range

When entering the date range to search for you can either:

  • Choose to search returned items for the last 7, 14, 30, 60, 90 or 120 days, using the drop down list, or
  • Specify your own date range that is within the last 120 days.

Step 3 - Click on the "Search" button and view the results

Each returned item listed in the search results will display the following information:

  • Return date: the date your account was debited for the dishonoured amount.
  • Lodgement reference: the reference number for this returned item.
  • Lodgement date: the date the direct debits were processed.
  • Amount: displays the returned item amount.
  • Actioned: indicates whether or not the item has been actioned by you.
    • Blue question mark indicates that the item needs to be actioned.
    • Green tick indicates that the item has been actioned.

Step 4 - Mark an item as actioned/un-actioned (if applicable)

A newly returned item will have a status of "un-actioned". Once you've rectified the returned item you can easily mark it as actioned. You can change it back to un-actioned afterwards if necessary.

  • Select the returned item, using the radio button under the "Select" column.
  • Select the "Mark as actioned" link or the "Mark as un-actioned" at the bottom of the table.

Step 5 - Search again (if applicable)

While viewing the returned items list, you can search again, using the drop down lists at the top of the page:

  • Select a different credit account and/or date range.
  • Select "View".

This will display a new set of returned items based on your search criteria.

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Send us a SecureMail

For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833 24 hours a day, seven days a week.

Frequently asked questions

Use our faqs to find out more about searching your direct debit returned items.

Yes. You can view the returned items associated with the direct debit payments done via your ANZ Internet Banking for Business and the reason the item was returned (e.g. incorrect account or BSB, insufficient funds, etc) on the "Set up business Direct debit" page. If you have any issues with this or for further assistance, please contact ANZ Internet Banking for Business team on 1800 269 242 (International callers: +61 3 8699 6906) between 8.00am to 8.00pm Melbourne time, Monday to Friday excluding public holidays

If a direct debit payment dishonours, it will be debited from your account as soon as ANZ is notified of the dishonour.

  • The dishonoured amount will be debited within 1-2 bank business days from the direct debit processing day as the debits from the debtor's account should only occur at this time. 
  • You can check the details of these returned items in the "Set up business Direct debit" page

You can view up to 30 returned items on a page.

  • If you have more than 30 items, please use the "Next" button to view the remaining items of direct debits returns items.

The details page for the returned item show the following details for the item that you have selected:

Details of returned item

  • Date returned: the date the item is returned/dishonoured. Your account is debited for the transaction amount on this date.
  • Amount: indicates the amount of the returned item.
  • Reason: displays the return code for the reason the item is dishonoured.

Account details

  • This section includes the account number and account name of the "From account" and the "To account".


  • Reference number: the reference number for the returned item.
  • Lodgement date: the date the direct debits were processed into our account.
  • Actioned: indicates "Yes" if the item has been actioned by you or "No" if the item needs to be actioned. You can change the by clicking on the relevant links.

You can:

  • Perform another search by changing the credit account or date range.
  • Mark item as un-actioned if you have not followed up an item.
  • Mark an item as actioned after following up an item.
  • View details of the returned item.
  • Download returned items in CSV file format.