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Set account notifications - business customers

ANZ Internet Banking for Business administrators and authorisers that have Account level notification enabled under Manage users can receive account notifications on their eligible ANZ accounts.

Notifications can be sent to your mobile number or email address when a PayID is created, updated, transferred or closed, whenever you send or receive an Osko payment, when an Osko payment fails, when you have an upcoming scheduled single Pay Anyone payment or when a single Pay Anyone payment is sent for authorisation. 

To set account notifications you’ll need an up to date email address or Australian mobile number saved in your ANZ contact details as well as at least one account eligible to receive notifications.

How do I set my account notifications?  

Step 1 – Navigate to “Account notifications”

Go to the “Profile” menu.

Select “Account notifications”.

Step 2 – Get started

Start the setup process by selecting “Get started”.

Step 3 – Select where you’d like your notifications to be sent

From the dropdown box, select the email address or Australian mobile number you’d like to use to receive account notifications.

Select “Next” to continue.

Please note that you can only select a contact point from the contact details that you’ve registered with ANZ. To receive notifications to a different email address or Australian mobile number you’ll need to update your ANZ contact details.

Step 4 – Set PayID updates

Select whether or not you’d like to receive notifications when a PayID is created, updated, transferred or closed by selecting “PayID updates

Select “Next” to continue.

Step 5 – Set notifications for your accounts

Please note: for some accounts you can only set notifications for when you receive an Osko payment, and for some accounts you can’t set any notifications.

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For further assistance please call the ANZ Internet Banking Helpdesk on:
1800 269 242 (International callers: +61 3 8699 6906), between 8.00am to 8.00pm (AEST), Monday to Friday AEST. 

Frequently asked questions

Use our frequently asked questions to find out more about account notifications.

PayID update is a notification you can receive whenever a PayID is created, updated, transferred or closed on an account eligible to receive Osko payments.

Osko is a fast payment network that allows near real-time payments between participating banks.

An Osko payment is a payment that is sent via the Osko service.

Some accounts aren’t eligible to send or receive payments using Osko. If this is the case then you won’t be able to set notifications for that particular account.

You may not be able to set account notifications because you don’t have a current Australian mobile number or email address saved in your ANZ contact details.

If you’d like to set account notifications, you can update your ANZ contact details to include an Australian mobile number or an email address.

If a payment fails to be sent via the Osko service, our system will attempt to send it via alternative payment channels. If your payment fails via the Osko service and is successfully submitted via an alternative channel, then you’ll get a failed payment notification even though your payment was successfully submitted.

You don’t need to sign up for Osko payments. Osko payments are dependent upon the banks involved in the transaction.

Whether payment/s you send and receive are sent via the Osko service will depend upon whether your account is eligible to send and receive Osko payments, the terms and conditions of your payee’s or payer’s bank and any technical limitations or interruptions.

Unfortunately not, notifications are only available for Australian mobile numbers.

If you don’t have an Australian mobile number but would like to receive account notifications you can elect to receive them to an email address.

Unfortunately not, notifications are only available for Osko payments.

Unfortunately not, notifications are only available for single Pay Anyone payments.