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Change my credit card type

We know that your financial needs change over time. So, we've made it easy for you to request a change to your ANZ Credit Card type whenever you need.

Not sure what type of card you need?

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How do I change my credit card type?

To change your credit card type:

Go to the Home page, which is the first page you see when you log on to ANZ Internet Banking.

Select your credit card account.

From the "Account Overview" page, select the "Change your Credit Card type" link from the Account actions and follow the steps below.

Click to expand or contractBefore requesting a change to your credit card type

Note the following:

Only the primary cardholder can request a change to their credit card type
This service is available for consumer credit cards only. To change your business credit card type, please visit your ANZ branch
This service is only available for currently promoted ANZ Credit Card products. If you wish to change from card products no longer promoted (such as ANZ Visa PAYCARD and ANZ Rewards Visa PAYCARD) you will need to visit your ANZ branch.

Step 1 - Read the overview information

The information on this page highlights the pre-requisites for changing your credit card type and explains what happens after the changeover

Use the "Compare ANZ credit cards" link to view the features of the cards available

If you want to change your existing limit, you can apply for a credit limit increase or credit limit decrease using the corresponding links

If you are satisfied your current credit limit will suit your needs, click "Continue".

Step 2 – Select your existing card

Using the "Card or account" dropdown, choose the existing card you wish to change (if it’s not already selected.

Step 3 – Choose your new card

Select the new card from options presented under "New card selection"

Step 4 – Enter your Frequent Flyer Number (Optional)

If you are an existing Qantas Frequent Flyer member and your new card is eligible for frequent flyer points, enter your Qantas Frequent Flyer membership number in the textbox

Note, you can choose to leave this blank

Click "Next".

Step 5 – Read the unused points information

Read the information that applies to the reward’s program of your existing card (where applicable)

Click "Next".

Step 6 – Provide optional information to ANZ

ANZ needs to understand your preferences in how we manage your new credit card

If you wish to consent to receive written credit limit increase invitations for this card in the future, select the checkbox in the "Credit limit increase invitations" section, after reading the associated terms and conditions

If you wish to consent to be charged an Overlimit fee when you exceed your credit card limit, select the checkbox in the "Overlimit fee" section after reading the associated terms and conditions

Click "Next".

Step 7 – Complete the declarations

Ensure you’ve read all the information provided on this screen

Click the first checkbox to declare you can afford the repayments on the new card

Click the second checkbox to authorise the closing of your existing account

Click "Submit" for ANZ to proceed with your request.

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For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

Frequently asked questions

Use our frequently asked questions to find out more about getting started with ANZ Internet Banking and ANZ Internet Banking for Business.

I am an additional cardholder. Can I request a change to the credit card type?

No. You must be a primary credit card holder to request a credit card type change.

Note: If the primary cardholder changes their credit card type, as the additional cardholder, you’ll also be transferred to the new credit card account.

Can I change to a different ANZ Credit Card in another way?

Yes. You can also contact the ANZ Cards Services team directly on 13 22 73 (International +61 3 9683 6969) 24 hours a day, seven days a week to arrange the change of credit card type over the phone.

Will my new card(s) have the same card number?

No. Your new card(s) will have a new card number and it is your responsibility to redirect any automatic payments from your existing card account to your new card account.

What will happen to my PIN?

Your PIN(s) will remain unchanged.

When will my existing ANZ Credit Card be closed?

Your existing ANZ Credit Card account will be closed 14 days after ANZ's receipt of your request or upon activation of your new card(s), whichever is sooner.

How long will it take to before I receive my new card(s)?

Your request will be processed within two business days of your application being approved by ANZ.

Your new ANZ Card(s) will then be sent to your postal address up to 5 business days after processing.

Will my reward points be transferred over to my new credit card account?

This depends on the type of rewards program your existing credit card account offers.

ANZ Rewards, ANZ Rewards Platinum and ANZ Balance Visa

Any reward points that remain unused must be used within 60 days of the date of closure

Reward points that remain unused on closed accounts after 60 days will be cancelled.

ANZ Frequent Flyer, ANZ Frequent Flyer Gold and ANZ Frequent Flyer Platinum

All points are automatically credited to your Qantas Frequent Flyer account if you have provided ANZ with your Qantas Frequent Flyer number

If you haven't provided ANZ with your Qantas Frequent Flyer number please do so before closing of the account

If ANZ does not receive the account holder's Qantas Frequent Flyer membership number within 60 days after the date of closure, the points in the points record in respect of the card as at that date will be cancelled and may not be credited to a Qantas Frequent Flyer program account.