Step 1
Call 13 13 14 to access your phone banking
You can access ANZ Phone Banking 24 hours a day, 7 days a week from any touch tone phone anywhere in Australia for the cost of a local call.
If you use a mobile, mobile rates will apply.
Step 2
Select option 1 from the menu to enter phone banking.
Step 3
Select option 1 again to:
- Check your account balance
- Check your transaction history
- Check your funds transfers
- Do a BPAY transaction*
- Confirm your account number
Step 4
Enter your customer registration number (CRN), credit card, debit card or access card number.
Step 5
Enter your telecode.
If you don’t have a telecode you can talk to a Customer Service Officer and arrange for one to be provided so you can access the service straight away.
Step 6
Follow the the prompts to hear your account balances or check your transaction history.