Update on COVID-19 assistance
ANZ is still offering assistance and support to customers experiencing financial difficulty due to COVID-19. If you haven’t already applied for COVID-19 assistance, you still can. Find out more about the options we’re offering below.
If you’re already receiving assistance, we’ll contact you before the end of your assistance period with information about resuming your normal arrangements, or, if you’re unable to resume those arrangements, we’ll work with you to see if there are other things we can do to help you.
COVID-19 customer support: Statement of intent
We have released a statement of intent (PDF, 99kB) that helps provide clarity on our commitment to supporting you through the crisis.
Personal customers
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Business customers
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Self service
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Your 2020 ANZ Check-In
Check in on your business or personal finances with practical tools, content and tips designed to help you feel a little more on top of things.
Are you struggling financially?
Hardship can affect people in different ways. We may be able to provide you with hardship assistance depending on your circumstances.
Ways to bank
Reduce contact with cash, cards and PIN pads – use your compatible phone or wearable.
Budget planner
Add in your income, your expenses and other important monthly costs, and you can create your own budget.
ANZ Business Planner
Practical content, tools and articles to help you plan your next step for your business.
Using contactless payments
With contactless payments, you can avoid handling cash or using a PIN. For some transactions, you may even be able to temporarily increase your contactless payment limit from $100 to $200disclaimer. Transactions above $200 will continue to ask for the PIN.
Frequently asked questions
Here are the most commonly asked questions about the coronavirus pandemic and your banking needs.
Other languages
Applications for credit are subject to ANZ’s credit approval criteria. Terms and conditions, and fees and charges apply. Australian credit licence number 234527.
Interest rates on this page are subject to change.
The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super, Shares and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Terms and Conditions available here for iOS and here for Android and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.
Mobile payments available on compatible devices and eligible ANZ cards. View the full list at anz.com/mobilepayments.
Terms and conditions apply to the use of Apple Pay, Google Pay, Samsung Pay, Fitbit Pay and Garmin Pay.
Apple, Apple Pay and iPhone are trade marks of Apple Inc., registered in the U.S. and other countries.
Android, Google Pay and the Google Logo are trade marks of Google LLC.
Samsung and Samsung Pay are trademarks or registered trademarks of Samsung Electronics Co., Ltd.
Some transactions below $200 will still ask for a PIN, as for certain card types, the limit is set on the card's chip and cannot be changed.
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