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We're here to help you get back on top of things

As the impact of COVID-19 is felt across the country, we want to reassure you that we're here to help. We're in this together and your financial wellbeing is a top priority.

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Support options

Banking from home

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FAQs

Support options

Whether you have a home loan, own a business, or both, we have support options that could help you through these uncertain times. Choose from the options below to find out more.

Personal customers

Personal banking products
  • Home loans
  • Personal loans
  • Credit cards
  • Investing and super

View my options

Business customers

Personal banking products
  • Business loans and overdrafts
  • Merchants and payments
  • Business credit cards

View my options

Are you struggling financially?

Hardship can affect people in different ways 

We may be able to provide you with hardship assistance depending on your circumstances.
 

Find out more

Bank the way that works for you

Mobile payments

Reduce contact with cash, cards and PIN pads – use your compatible phone or wearable device.

Find out more

ANZ App

Manage your money and see daily spending in a glance.

Download App

Internet Banking

Transfer money, pay anyone, view your accounts, and more.

Log in

Phone banking

Get your banking basics done when you can’t get online.

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Staying safe

Protecting our staff and customers

We’re doing everything we can to look after our staff and customers, so in line with Government requirements, please don’t visit our branches if any of the following applies to you:

  • You have travelled overseas in the past 14 days
  • You have been in contact with someone who has been diagnosed with COVID-19
  • You are experiencing fever, breathing difficulties, fatigue, a cough or sore throat

View current branch closures

Be careful of scams

Look out for suspicious emails, calls or text messages claiming to be from us, other organisations or government authorities.

See our latest security alerts

Cashless payments

Did you know there are ways you can avoid handling cash?

When buying something, simply hold your ANZ debit card, credit card or compatible mobile device or wearable over the payment machine found in most shops and you’re done. This works for payments under $100.

Learn more about contactless payments.

Government updates

Australia's economic response

The Australian Government has announced a series of economic stimulus packages to help support affected workers, businesses and the broader community. This includes two separate $750 payments to eligible Australians starting 31 March, 2020. To learn more, or to find out if you’re eligible, visit the Treasury website.

Latest health information

Get the latest information on how the Australian Government is monitoring and responding to the COVID-19 outbreak, how you can help slow the virus and what to do if you have symptoms. To learn more, visit the Department of Health website.

Latest travel information

Only Australian citizens, residents and immediate family members can travel to Australia at present and are required to self-isolate for 14 days. Travel restrictions are subject to change, so check the Home Affairs website for the latest information.

Applications for credit are subject to ANZ’s credit approval criteria. Terms and conditions, and fees and charges apply. Australian credit licence number 234527. 

Interest rates on this page are subject to change. 

The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super, Shares and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Terms and Conditions available here for iOS and here for Android and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.

Mobile payments available on compatible devices and eligible ANZ cards. View the full list at anz.com/mobilepayments.

Terms and conditions apply to the use of Apple Pay, Google Pay, Samsung PayFitbit Pay and Garmin Pay.

Apple, Apple Pay and iPhone are trade marks of Apple Inc., registered in the U.S. and other countries.

Android, Google Pay and the Google Logo are trade marks of Google LLC.