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We're here to help you get back on top of things

As the impact of COVID-19 is felt across the country, we want to reassure you that we're here to help. We're in this together and your financial wellbeing is a top priority.

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Support options

Banking from home

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Important notice

ANZ provided an update on how we will continue to work with customers still experiencing ongoing financial difficulty due to COVID-19, including how we will work with customers to restructure loans and in some cases extend existing deferral periods. You can find out more here, then get in touch about your loan via the support options below.

Support options

Whether you have a home loan, own a business, or both, we have support options that could help you through these uncertain times. Choose from the options below to find out more.

Personal customers

Personal banking products
  • Home loans
  • Personal loans
  • Insurance
  • Credit cards
  • Everyday banking
  • Investing and super

View my options

Business customers

Personal banking products
  • Business loans and overdrafts
  • Merchants and payments
  • Business credit cards
  • JobKeeper support for eligible customers

View my options

Are you struggling financially?

Hardship can affect people in different ways 

We may be able to provide you with hardship assistance depending on your circumstances.

Find out more

Bank the way that works for you

Mobile payments

Reduce contact with cash, cards and PIN pads – use your compatible phone or wearable. Choose from our range of digital wallets.

Find out more


Manage your money and see daily spending in a glance.

Download App

Internet Banking

Transfer money, pay anyone, view your accounts, and more.

Log in

Phone banking

Get your banking basics done when you can’t get online.

Call 13 13 14

Your financial wellbeing starter kit

Stay on top of your money with tips and tools to help you budget, organise and automate.

Budget planner

Our budget planner is where you start. Simply add in your income, your expenses and other important monthly costs, and you can create your own budget.

The 50-30-20 system

A popular budgeting style due to its simplicity, flexibility and how it can apply to different stages of life. It’s based on percentages and not how much you earn, so you can adapt it to your own circumstances.

Automate your accounts

To help your savings grow even faster, turn on auto-pilot. Set up an automatic transfer from your everyday account (or, whichever account your salary goes into) to your hidden savings account.

Staying safe

Protecting our staff and customers

We’re doing everything we can to look after our staff and customers, so in line with Government requirements, please don’t visit our branches if any of the following applies to you:

  • You have travelled overseas in the past 14 days
  • You have been in contact with someone who has been diagnosed with COVID-19
  • You are experiencing fever, breathing difficulties, fatigue, a cough or sore throat

View branch opening hours

Cashless payments

Did you know there are ways you can avoid handling cash? Simply hold your ANZ Visa Debit card, credit card or digital wallet over the terminal to make a payment. Even better, you won’t need to touch the terminal to enter a PIN for many purchases. Alternatively, making payments online or over the phone is another great way to avoid unnecessary contact.

If you don’t have an ANZ Visa Debitdisclaimer card, but would like to order one please visit a branch, or call us on 13 33 33 from Mon-Fri, 8am to 8pm (AEST).

Learn more about contactless payments.

Be careful of scams

Look out for suspicious emails, calls or text messages claiming to be from us, other organisations or government authorities.

See our latest security alerts

Protect yourself from scams and fraud with these 10 tips (PDF 702 kB)

Stay ‘Safe and Savvy’

Elder financial abuse takes many forms and can happen to anyone. It’s important to be aware and prepared so you can protect yourself and people you care about, from potential financial harm.

How to help older people protect their financial wellbeing (PDF 5.04 MB)

Government updates

Download the COVIDSafe app

COVIDSafe was developed by the Australian Government and will help health officials get in touch with you if you come in contact with someone who has COVID-19. To download the app or learn more about it, visit the COVIDSafe website.

Latest health information

Get the latest information on how the Australian Government is monitoring and responding to the COVID-19 outbreak, how you can help slow the virus and what to do if you have symptoms. To learn more, visit the Department of Health website.

Latest travel information

Only Australian citizens, residents and immediate family members can travel to Australia at present and are required to self-isolate for 14 days. Travel restrictions are subject to change, so check the Home Affairs website for the latest information.

Applications for credit are subject to ANZ’s credit approval criteria. Terms and conditions, and fees and charges apply. Australian credit licence number 234527. 

Interest rates on this page are subject to change. 

The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super, Shares and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Terms and Conditions available here for iOS and here for Android and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.

Mobile payments available on compatible devices and eligible ANZ cards. View the full list at

Terms and conditions apply to the use of Apple Pay, Google Pay, Samsung PayFitbit Pay and Garmin Pay.

Apple, Apple Pay and iPhone are trade marks of Apple Inc., registered in the U.S. and other countries.

Android, Google Pay and the Google Logo are trade marks of Google LLC.

Samsung and Samsung Pay are trademarks or registered trademarks of Samsung Electronics Co., Ltd.

Eligibility criteria apply to the issue of ANZ Access Visa Debit card. Overseas transaction fees, overseas ATM transaction fees and non-ANZ operator fees may apply to foreign currency transactions where an ANZ Access Visa Debit card is accepted. Please refer to ANZ Personal Banking Account Fees and Charges (PDF 112kB) and ANZ Saving & Transaction Products Terms and Conditions(PDF 408kB) for details.

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