Fraud protection.
Now it’s personal.
ANZ Falcon® technology monitors millions of transactions every day to help keep you safe from fraud.
Falcon® is a registered trademark of Fair Isaac Corporation.
Report fraud, scams or suspicious activity
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Report suspicious activity to ANZ
Call us via the ANZ App:
The quickest way to report fraud or unusual activity is by calling us via the ANZ App.
You'll be automatically verified for fast-track support from one of our specialists.
Log in to the ANZ App, tap Support, select one of the options below and follow the prompts to call us:
- Cards
- Accounts & Loans
- Profile & Security
If you can't access the ANZ App, please call us:
ANZ Cards (Debit and Credit)
13 22 73 / +61 3 9683 9999
ANZ Internet Banking (Personal Banking)
13 33 50 / +61 3 9683 8833
ANZ Small Business and Business Banking
13 33 50 / +61 3 9683 8833
Business customers using ANZ Transactive
13 70 28 / +61 3 8693 7153
Unable to log in to the ANZ Plus app? Please follow the instructions on-screen when you open the app.
When to contact us
Please call ANZ immediately if:
- you think you've been scammed or suspect fraud on your account
- you've noticed unusual activity on your account
- you've shared private information like your PIN, passwords or banking details in response to a scam phone call, email or SMS
- your card, phone or any other payment device is lost or stolen
- you've logged in to your online banking after engaging with a suspicous message - by downloading an attachment, clicking on a link, or downloading remote access software
How to report hoax ANZ messages
Think you've received a fake email or SMS claiming to be from ANZ? Follow the instructions below and report it to us at hoax@cybersecurity.anz.com.
How to forward an Android SMS message:
01. Do not click on any links or download any attachments
02. Touch and hold the SMS message (ensuring no links are clicked).
03. Share the SMS message as an email (not a screenshot) to hoax@cybersecurity.anz.com
04. Delete it from your inbox
How to forward an iPhone SMS message:
01. Do not click on any links or download any attachments
02. Touch and hold the SMS message (ensuring no links are clicked).
03. Tap ‘More...’ and then select the ‘Forward’ icon (located at the bottom right-hand side of screen). Enter the recipient as hoax@cybersecurity.anz.com and send.
04. Delete it from your inbox
How to forward an email:
01. Do not click on any links or download any attachments
02. Forward the email (not a screen capture) to hoax@cybersecurity.anz.com
03. Delete it from your inbox
Report a lost or stolen card
If your debit or credit card has been lost or stolen, please let us know immediately. We can then cancel the card and order you a new one.
Report scams to Scamwatch to help the National Anti-Scam Centre disrupt scams, monitor trends and warn others about new and emerging scams.
If you've suffered a loss of personal information or money, please also report the scam to the police through ReportCyber.
For support, you can also call the Australian Signals Directorate's Australian Cyber Security Centre on their 24/7 Hotline 1300 CYBER1 (1300 292 371).
You can also contact IDCare, a not-for-profit organisation providing support to those experiencing identity and cyber security issues.
In a genuine ANZ call, SMS message or email, we will never ask you to:
- share sensitive banking details (like passwords, PINs, ANZ Shield codes, token codes, or one-time passcodes (for payments) in an email or SMS)
- click a link to log in to your account
- grant remote access to your computer, phone, tablet (or any other mobile device)
- transfer money to another account
Scams and fraud are on the rise and growing more complex, so it's important to learn about: