If there is money left on your card when you return home, you can either:
- continue to use it (e.g. Online Shopping, ATM withdrawal).
- keep it for your next trip, or
- close the card and redeem the remaining balance.
You may request a closure of your Travel Card by visiting any ANZ Branch or Foreign Exchange Centre in Australia or by calling 1800 094 003. The remaining balance will be paid to your nominated account in Australian Dollars within 2 business days from the day we received your closure request (provided all transactions made on the Card have been settled and there are no outstanding disputes) after deduction of any applicable fees. The exchange rate(s) used is the rate(s) displayed on anz.com as being the rate at which ANZ buys Travel Cards in the Stored Value currency(ies) that is applicable on the day we receive your Card closure request.
You will need to make sure you redeem any remaining balance on your card within seven years of the date on which you last used your Card or Back up Card to make a Transaction. If you do not redeem the remaining balance, and it contains Australian currency under AUD$500 or any balance of foreign currency, then any remaining Stored Value on your Card will be debited from your Card and transferred to ANZ (Remaining Funds); and your Card will be cancelled. If the remaining balance contains Australian currency in excess of AUD$500, this Australian currency will be sent to the Government as unclaimed monies after a period of seven years of inactivity in accordance with the terms of the ANZ Travel Card (Multicurrency) Product Disclosure Statement (PDF 274kB).
If the Stored Value outstanding on the Card exceeds the equivalent of AUD$10, we will send you a reminder notice to let you know how you can claim the Stored Value before it is transferred and your Card is cancelled.
You may apply to ANZ to claim the Remaining Funds. To claim the Remaining Funds, ANZ may require you to complete a form or other process and/or provide supporting documentation and/or evidence of your claim. Once you have provided the required documentation and/or evidence, ANZ will calculate the AUD equivalent of the Remaining Funds using the rate at which ANZ bought Travel Cards in the Stored Value Currencies as at 31 December of the year in which the Stored Value was debited from your Card and transferred to ANZ.
Please see ‘How long can I use the card for?’ above for details.
For further details, please refer to the ANZ Travel Card (Multicurrency) Product Disclosure Statement (PDF 274kB).