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Using your ANZ Travel Card

If you have purchased your ANZ Travel Card online at anz.com/travelcard after receiving your card you will need to activate it by registering online at anz.com/travelcard or by calling ANZ Travel Card Customer Service on 1800 094 003 within Australia or +613 9683 7777 when overseas (If calling from overseas, please call reverse charge +613 9683 7777. If you dial the number direct, you may be charged for the call).

If you purchased your ANZ Travel Card at an ANZ Branch or ANZ Foreign Exchange Centre in Australia no activation is required. Your card is automatically activated before the end of the next business day. Cards purchased at an ANZ Branch or ANZ Foreign Exchange Centre in Australia only need to be registered at anz.com/travelcard to use online services such as transaction history.

You can use your ANZ Travel Card to make purchases wherever Prepaid Visa cards are accepted electronically or withdraw cash from Visa enabled ATMs.

When you make a purchase with your ANZ Travel Card:

  1. put the card through the merchant terminal
  2. select the Credit ('CR') button
  3. the merchant will then request your signature or PIN for authorisation.

When you withdraw cash from a Visa enabled ATM:

  1. put your card into any Visa enabled ATM
  2. enter your PIN
  3. select the Credit ('CR') button
  4. get your cash.

Selecting the Credit ('CR') button on Visa enabled ATMs or merchant terminals gives you access via the Visa network to the stored value on your ANZ Travel Card.

When you use ANZ Travel Card to make a purchase at a merchant or withdraw cash from an ATM, the card will automatically use the currency on the card of the country of the transaction (if you have loaded enough of that currency to be able to process the transaction in full).

ANZ Travel Card enables you to access your own money across the globe, wherever Prepaid Visa cards are accepted electronically. You obtain the convenience of being able to instantly access your money 24 hours a day via Visa's global network of 36 million locations. 

Please note - due to trade/economic sanctions and government restrictions the ANZ Travel Card cannot be used in some countries including Cuba, Iran, Syria, Sudan, North Korea and Burma (Myanmar). Please check DFAT and OFAC and with the relevant embassies before you travel.

A PIN is allocated to you when you purchase an ANZ Travel Card, but you can change it to make it more meaningful to you. You can do this either online via anz.com/travelcard or by calling ANZ Travel Card Customer Service on 1800 094 003 within Australia or +613 9683 7777 when overseas (If calling from overseas, please call reverse charge +613 9683 7777. If you dial the number direct, you may be charged for the call).

Please have your card details and Security Code on hand. For security reasons, you should not change your PIN to be the same number as your Security Code.

If you forget your PIN, you must phone ANZ Travel Card Customer Service on 1800 094 003 within Australia or +613 9683 7777 when overseas (If calling from overseas, please call reverse charge +613 9683 7777. If you dial the number direct, you may be charged for the call).

Please note, you will be required to provide your card details and Security Code at this time.

Your Security Code is not the same as your PIN. Your Security Code is the 4-digit number nominated by you at the time of purchasing your card and is used to identify you when logging into My Account at anz.com/travelcard and when you call ANZ Travel Card Customer Service. Your PIN (Personal Identification Number) is a unique 4-digit number that is used to make cash withdrawals from ATMs and when making purchases at some merchants, which is allocated to you when you receive your cards.

Your primary card and backup card have different PINs.

Please note: You may change your PIN as outlined in 'Can I change my PIN' but you cannot change your Security Code. For security reasons, you should not change your PIN to be the same number as your Security Code.

The card expiry date is located on the front of the card. Your ANZ Travel Card cannot be used after it has expired. You will be notified about your card expiry by email to the email address you provided to us. You can update your email address via the website or by calling ANZ Travel Card Customer Service on 1800 094 003 within Australia or +613 9683 7777 when overseas (If calling from overseas, please call reverse charge +613 9683 7777. If you dial the number direct, you may be charged for the call).

If there is money left on your card when you return home, you can either:

  • continue to use it (e.g. Online Shopping, ATM withdrawal). Don't forget if you make purchases in Australian Dollars, the 3% AUD Currency Fee applies.
  • keep it for your next trip, or
  • close the card and redeem the remaining balance. 

You may request a closure of your Travel Card by visiting any ANZ Branch or Foreign Exchange Centre in Australia. The remaining balance will be paid to your nominated account in Australian Dollars within 2 business days from the day we received your closure request (provided all transactions made on the Card have been settled and there are no outstanding disputes) after deduction of any applicable fees.The exchange rate(s) used is the rate(s) displayed on anz.com as being the rate at which ANZ buys Travellers Cheques and Travel Card in the Stored Value currency(ies) that is applicable on the day we receive your Card closure request.

You will need to make sure you redeem any remaining balance on your card within seven years of the date on which you last used your Card or Back up Card to make a Transaction. If you do not redeem the remaining balance, and it is less than AUD$500 (or equivalent), then any remaining Stored Value on your Card will be debited from your Card and transferred to ANZ (Remaining Funds); and your Card will be cancelled.

If the Stored Value outstanding on the Card exceeds the equivalent of AUD$10, we will send you a reminder notice to let you know how you can claim the Stored Value before it is transferred and your Card is cancelled.

You may apply to ANZ to claim the Remaining Funds. To claim the Remaining Funds, ANZ may require you to complete a form or other process and/or provide supporting documentation and/or evidence of your claim. Once you have provided the required documentation and/or evidence, ANZ will calculate the AUD equivalent of the Remaining Funds using the rate at which ANZ bought Travel Cards and Cheques in the Stored Value Currencies as at 31 December of the year in which the Stored Value was debited from your Card and transferred to ANZ.

Amounts over AUD$500 (or equivalent) will be sent to the Government as unclaimed monies after a period of seven years of inactivity in accordance with the terms of the ANZ Travel Card (Multicurrency) Product Disclosure Statement (PDF 216kB).

Please see ‘How long can I use the card for?’ above for details.

For further details, please refer to the ANZ Travel Card (Multicurrency) Product Disclosure Statement (PDF 216kB).

There are limits to the amount of Value you may withdraw as cash or spend on purchases within a 24 hour period, as described below. 

Cash and transaction limits
Limits 24 hour ATM cash withdrawal limit* 24 hour Point Of Sale transaction limit
Australian Dollars (AUD) AUD 2,500 AUD 5,000
New Zealand Dollars (NZD) NZD 3,000 NZD 7,000
United States Dollars (USD) USD 1,800 USD 5,000
Great British Pounds (GBP) GBP 1,000 GBP 3,500
Euros (EUR) EUR 1,500 EUR 5,000
Canadian Dollars (CAD) CAD 3,000 CAD 6,000
Hong Kong Dollars (HKD) HKD 13,700 HKD 27,500
Singapore Dollars (SGD) SGD 3,250 SGD 7,000
Thai Baht (THB) THB 77,000 THB 155,000
Japanese Yen (JPY) JPY 205,000 JPY 410,000

*ATM merchants may also impose additional limits that restrict the maximum or minimum value that you can withdraw in any one transaction.

No paper statements are issued. However, while your card is active you can view (and print out) your transaction history and card balance online at any time by logging on to My Account at anz.com/travelcard.

Website: you can view (and print out) your transaction history and card balance online at any time by logging on to anz.com/travelcard.

Phone: call 1800 094 003 within Australia or +613 9683 7777 when overseas (If calling from overseas, please call reverse charge +613 9683 7777. If you dial the number direct, you may be charged for the call).

SMS Activity Alerts: if you provided your mobile number when you registered your card then you can send SMS text requests using your mobile phone to check your card balance or last 5 transactions. Fees apply.

  • To check your card balance: text ‘bal’ and the last 4 digits of your card number (eg. bal 9999) to +61 429 333 666.
  • To check your last 5 transactions: text ‘stmt’ and the last 4 digits of your card number (eg. stmt 9999) to +61 429 333 666.

Auto alerts to your mobile: Set up regular text alerts online at anz.com/travelcard, and we’ll keep you up to date via your mobile phone.

You can get SMS texts to let you know when your balance is low or to confirm reloads. Please ensure that you have international roaming on your mobile account when travelling overseas. Fees apply.

To set up auto alerts to your mobile:

  1. Login to ANZ Travel Card website at anz.com/travelcard
  2. Click on the My Personal Settings tab
  3. Select menu item ‘Text Services’ from the Vertical Navigation bar
  4. Select the Card / Card Account for the Alert to be applied to and click SUBMIT
  5. In the Transaction and Frequency drop down boxes select the type and frequency of the alert to being set and click ADD.
  • Single or multiple alerts can be set at the same time.
  • To select multiple alerts repeat this step for each alert type required.
  • Click SUBMIT when all of the desired alerts have been set.

Please note: You may incur charges from your mobile phone operator as a result of using mobile text requests or international roaming. Any such charges are solely your responsibility.

ATM: Also, some Visa enabled ATMs will allow you to do an ATM Balance Enquiry. The ATM operator may charge a fee for this service. The balance shown may only be for the first currency in Stored Value Currency Order. The ATM operator may use a different exchange rate to us.

Some merchants such as hotels or car rental agencies may request us to confirm electronically that you have sufficient money to pay for their goods or services (an “authorisation”). An authorisation may have the effect of reducing your card balance even though you have not been asked to pay. 

Unless cancelled earlier, the authorisation will be automatically cancelled 7 days after the request for authorisation was made. See the ANZ Travel Card (Multicurrency) Product Disclosure Statement (PDF 216kB) for more detail.

You must report the lost or stolen card by immediately calling ANZ Travel Card Customer Service 1800 094 003 within Australia or +613 9683 7777 when overseas (If calling from overseas, please call reverse charge +613 9683 7777. If you dial the number direct, you may be charged for the call), so we can cancel the lost or stolen card for you. If you find the missing card after reporting it, you will not be able to use it and will need to cut it diagonally through the magnetic strip.

If you lose your primary card you should report the loss to ANZ but you can still access your money using your backup card.

If you lose both cards overseas, we can issue you with emergency replacement cards while you are away. Please refer to the ANZ Travel Card (Multicurrency) Product Disclosure Statement (PDF 216kB) for more details.

If you think we have made a mistake, or our service does not meet your expectations, we want to know. Please contact ANZ Travel Card Customer Service by telephone on 1800 094 003 within Australia or +613 9683 7777 when overseas (If calling from overseas, please call reverse charge +613 9683 7777. If you dial the number direct, you may be charged for the call).

If you are unsure about a transaction that has appeared on your transaction history and wish to lodge a transaction dispute, you can:

  • call ANZ Travel Card Customer Service to raise a dispute over the phone, without the need for a form, or;
  • download the Dispute form (PDF 1.07MB) and forward to us either by:

    Mail: ANZ Travel Card
    Locked Bag 35006
    Collins St West
    VIC 8007

    Fax: 1800 283 515; or

    Email: travelcard@anz.com (scanned copy of the completed and signed form only).


Please assist us by providing as much information as you can. Once we have received your completed Dispute form (PDF 1.07MB) we will investigate the transaction on your behalf. Our aim is to respond to you within 10 working days of receiving your Dispute Form.

Registered trademark of BPAY® Pty ABN 69 079 137 518.

Please note: Federal Government legislation requires ANZ to verify the identity of all ANZ Travel Card holders. If you are not already a current ANZ customer, you must complete ANZ's Customer Identification Process.

Please note: If you attend an ANZ 'Sales Only' or 'In Centre' branch, you will need an ANZ account or a credit card that is accepted by ANZ in order to be able to purchase an ANZ Travel Card.  For all other locations that sell ANZ Travel Cards, you can use cash.

Current as at 28/08/2015. This material does not take into account your personal needs and financial circumstances and you should consider whether it is appropriate for you. ANZ recommends you read the ANZ Travel Card (Multicurrency) Product Disclosure Statement (PDF 204kB) and the Financial Services Guide (PDF 104 kB) which is available by calling 13 13 14 or visiting anz.com before deciding to acquire or hold the product. Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. AFSL 234527. ANZ's colour blue is a trade mark of ANZ.